Experience

• 

  Aurea Software

  • Home Based

  • Professional Services Consultant

    • Apr 2020 - Present
    • Home Based

    - Work together with the Support and Sales team to create custom solutions for the customers.- Collaborate with the Engineering and the Support team to identify and resolve product bugs.- Design, plan and perform migrations of data from hosted services to on premise services and vice versa.

• 

  Udacity

  • Home based

  • Mentor

    • Jun 2019 - Apr 2020
    • Home based

    - Coach students on the Intro to Programming nanodegree program.- Coach students on the Full Stack Web Development nanodegree program.- Answer technical questions from the students.- Evaluate students’ projects and provide guidance and best practices on how to complete the projects using technologies like: Turtle, Flask, SQLAlchemy, CORS, Alembic, Docker, Heroku and Amazon Elastic Beans.

• 

  Aurea Software

  • United States
  • Software Development
  • 200 - 300 Employee

  • L2 Customer Success Principal

    • Apr 2018 - Dec 2019

    - ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.- Analytically solving customer issues that L1 Customer Support Engineers could not solve.- Defusing of any escalated customer situations.- Effective communication of technical solutions to non-technical customers.- Automating data import processes with Python, Boto3, SOAP and RDS.- Troubleshoot and fix issues with API clients made with a plethora of programming languages like Java, C#, PHP, Javascript, and Python.- Working closely with the Operations, Engineering and Sales team to provide custom solutions to the customers.

  • L1 Customer Success Associate

    • Jul 2015 - Apr 2018

    - Supporting mission critical applications during in various time zones- Reproduce issues from customers'​ description of the problem and/or from customers' code snippet.- Read and interpret product log files.- Cross train on multiple technologies across different verticals and Industries- Troubleshoot, diagnose and resolve customer issues independently, making use of the resources available to you.- Write a knowledge-based article for every new issue you resolve- Attention to detail in analysis and CRM case updates.- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.- Manage difficult customers effectively and professionally, seeking help from senior staff or forums and other resources available to you as needed.- Log bugs with development team with clear and precise information, detailing the issue and how to reproduce.

• 

  REHIMOCA

  • Maracaibo, Venezuela

  • Web Programmer

    • Apr 2013 - Jul 2015
    • Maracaibo, Venezuela

    - Design, development and deployment of REHIMOCA's production system. C# ASP.NET MVC 3, MS SqlServer, MS Reporting Services.- Database management.

• 

  Premium Soft

  • Maracaibo, Venezuela

  • Developer

    • Nov 2012 - Apr 2013
    • Maracaibo, Venezuela

    - Troubleshooting software issues, Premium-soft suite. Foxpro / MySQL.- Software development. Java / PostgreSQL.

• 

  Intramundo C.A

  • Maracaibo, Venezuela

  • Web developer

    • Feb 2012 - Nov 2012
    • Maracaibo, Venezuela

    - Design, development and deployment of academic software to Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve. PHP Yii, MS SqlServer, FPDF, jQuery.- Design, development and deployment of Grades management system to Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve. C# ASP.NET 3.5, MS SqlServer, MS Reporting Services.- Troubleshooting software issues CLASS (http://www.innovasof.com/). VB.NET ASP.NET 3.5, MS SqlServer, MS Reporting Services.- Software development.- Database management.

• 

  C-NET

  • Maracaibo, Venezuela

  • Developer

    • Feb 2011 - Feb 2012
    • Maracaibo, Venezuela

    - Design, development and deployment of Grades management system to Universidad Dr. José Gregorio Hernández. http://www.ujgh.edu.ve. C# ASP.NET 3.5, MS SqlServer, MS Reporting Services.- Troubleshooting software issues CLASS (http://www.innovasof.com/). VB.NET ASP.NET 3.5, MS SqlServer, MS Reporting Services.- Software development.- Database management.

• 

  ESOCARTOGEOSUR

  • Maracaibo, Venezuela

  • Programmer

    • Oct 2009 - Feb 2011
    • Maracaibo, Venezuela

    - GIS development and troubleshooting software issues. Visual Basic, MS SqlServer, ArcGIS.- Issue tracker development. C# ASP.NET 3.5, MS SqlServer.- Technical support.

• 

  Alcaldía Bolivariana de San Francisco

  • Maracaibo, Venezuela

  • Junior Analyst

    • Jan 2009 - Oct 2009
    • Maracaibo, Venezuela

    Technical support. Software development.

• 

  Cooperativa Construcoop RL

  • Maracaibo, Venezuela

  • Junior Analyst

    • Feb 2007 - Nov 2008
    • Maracaibo, Venezuela

    Technical support. Software development.

• 

  Cooperativa Metro a Metro RL

  • Maracaibo, Venezuela

  • Junior Analyst

    • Jan 2005 - Dec 2006
    • Maracaibo, Venezuela

    Technical support. Software development.