Experience

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  Hester Creek Estate Winery

  • Oliver, British Columbia, Canada

  • Wine Shop Supervisor

    • Mar 2022 - Present
    • Oliver, British Columbia, Canada

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  Black Hills Estate Winery

  • Oliver, British Columbia, Canada

  • Guest Relations and Administrative Rep

    • Aug 2021 - Jan 2022
    • Oliver, British Columbia, Canada

    • Assisting with the development and implementation of guest experience strategies by identifying opportunities with the guest house and winery• Managing guest house reservations and acting as the concierge for onsite guests• Generating and printing daily shipping labels with attention to detail and accuracy• Co-ordinating with shipping companies to track and ensure delivery of customer orders• Supporting the retail team by booking wine tastings in OpenTable and assisting as a wine hostess when needed• Responding to customer inquiries by phone and managing our info email account• Ensuring safety of guests by performing periodic inspections to ensure that all property and equipment used by guests is clean, safe and in good working order

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  QHR Technologies

  • Client Service Analyst & Medeo Specialist

    • Jun 2019 - Aug 2021

    • Provide application support to clients via email and phone as required to achieve both service level targets and client satisfaction• Appropriately route general questions or concerns about sales opportunities, software licensing and user management • Troubleshoot customer software issues and provide first call resolution when possible • Provide shadowing / training both internally to new staff and for customers • Take ownership of calls and case volumes in Client Services queues to monitor trends and suggest solutions

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  CAA South Central Ontario

  • Member Relations Specialist

    • Oct 2012 - Sep 2018

    - Provide support for the membership sales queue- Manage inbound call flow by providing first call resolution, and satisfying customer expectations- Provide appropriate product and service options that are tailored to the needs of members individually - Meet business needs by cross-selling to other departments and products - Promote and sell travel medical insurance policies

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  Aditya Birla Group

  • Oshawa, On

  • Welcome Call Sales Advisor

    • Jan 2012 - Oct 2012
    • Oshawa, On

    • Pitch and sell bundles of hands free calling minutes• Appropriately rebut a customer’s decline to purchase minutes• Answer questions and diffuse angry customers • Assist OnStar subscribers with making hotel and restaurant reservations• Educate new and returning customers about the features of their OnStar subscription• Provide navigation services to up to 300 OnStar customers per day

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  OnCall Services

  • Oshawa, ON

  • Customer Service Associate

    • Jan 2011 - Feb 2012
    • Oshawa, ON

    • Answer inquiries about products and suggest current specials• Upsell products to customers• Transfer complaints to customer service when appropriate• Process customer orders into database quickly without errors

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  Toronto Botanical Garden

  • Toronto, ON

  • Development Officer

    • Dec 2009 - Jan 2011
    • Toronto, ON

    • Set up meetings, prepare agendas, record and transcribe minutes• Coordinate and supervise volunteer activities, including preparation of mailings and data entry • Organized donor appreciation events• Participated in two gala events; Flocktail and Art in the Garden• Received and registered donations, sponsorships and ticket sales for data capture • Issue tax receipts and thank you letters• Manage donor files, mailing lists and database• Respond to telephone inquiries regarding events and donations

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  Toronto Botanical Garden

  • Toronto, ON

  • Development Intern & Special Event Assistant

    • May 2008 - Dec 2008
    • Toronto, ON

    • Assisted with annual gala event, Glamour in the Garden through graphic design, ticket sales & day of set up and take down• Welcomed media and distributed press kits for annual garden tour; Through the Garden Gate• Researched new prospective advertisers for in house publication, Trellis • Respond to telephone inquiries regarding events and donations• Assist with all fundraising activities and events

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  St. John Ambulance, Durham Administrative Centre

  • Oshawa, ON

  • Public Relations Intern

    • Jan 2008 - May 2008
    • Oshawa, ON

    • Coordinator of the 4th annual Bandage Day. A four day fundraising event for all Durham Region braches • Wrote and distributed weekly public service announcements to local newspapers• Sent weekly update e-mails to all members and Board of Directors • Promoted Bandage Day to members by speaking at weekly meetings • Kept record of all media clippings