Experience

• 

  Custom Data Solutions, Inc.

  • United States
  • Information Technology & Services
  • 1 - 100 Employee

  • Account Services Manager

    • Oct 2018 - Present

    • Supervise, manage, and train Account Managers and Account Support Specialists – Conduct Annual Performance Reviews for each staff member and help set goals and expectations for success!• Coordinating and supervising web demos and onboarding of new clients• Working directly with the IT development team on web-based tool enhancements as well as new projects for existing and new clients• Work with President and National Sales Director on New Business Development• Handle all team questions, organizing team roles and responsibilities, delegating work, and making sure the Account Services team is on track with tasks• Overseeing and harnessing relationships with entire client portfolio and broker network

  • Senior Account Manager

    • May 2015 - Oct 2018

    • Responsible for a portfolio of clients, including PepsiCo (largest company client) • Conducting Web Demos for Potential and New clients • Work through the process of “on-boarding” new clients• Work directly with existing clients on all data, rebate and special project needs• Supervise and train Associate Account Managers and Account Support Specialists

  • Account Manager

    • Jan 2012 - May 2015

    • Account Manager for MARS Chocolate North America, Wrigley, Just Born, Inventure Foods, Monogram Meats• Work directly with clients to understand their reporting needs and create reports using our Web tools to analyze data• Collaborate with clients, as well as internal departments (IT, Operations, etc.), to coordinate all customer special project requests through to completion• Work closely with clients in the creation of customer incentive programs, compliance reports and other tools to help them drive sales• Conduct system training seminars for existing and new clients, brokers and internal staff• Responsible for creating new and updating existing training documents, processes, functionality, and authoring guides for new and existing employees

  • Account Support Specialist

    • Jul 2010 - Jan 2012

    • Assist customers with data inquiries, account mergers and acquisitions, data cleanup and other requests, as needed• Support Account managers with projects, admin and web trainings

• 

  The Huntley Hotel

  • Guest Relations Specialist

    • Nov 2008 - Jul 2010

     Guest Relations Specialist – Assist guests with questions and complete all special customer requests; check-in guests; and complete reservations Concierge Services – Book reservations for excursions, travel, restaurants, entertainment and transportation

• 

  Enterprise Rent-A-Car

  • Account Manager

    • Sep 2007 - Oct 2008

     Account Manager at Santa Monica BMW – Provide BMW clients with rental services through Enterprise working directly with BMW’s accounting department to obtain purchase orders on all rentals provided through Santa Monica BMW Top salesperson in the West LA region 6 out of 14 months Top Income Per Employee (I.P.E.) in West LA region 5 out of 14 months Prepare rental contracts Show/check-in vehicles Perform new-hire employee training New hire employee training