Experience

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  Unlock Health

  • Columbia, Maryland, United States

  • Associate Director of Account Services

    • Mar 2021 - Present
    • Columbia, Maryland, United States

• 

  Dreamscape Marketing, LLC

  • United States
  • Advertising Services
  • 1 - 100 Employee

  • Associate Director of Account Services

    • Aug 2023 - Present

  • Senior Account Manager & Team Lead

    • Jun 2022 - Aug 2023

    -Collaborated with the Account Services Director in overseeing a team of Account Managers -Acted as the Director of Account Services in their absence -Served as an escalation point for issues raised by the Account Management team with client issues or departmental concerns-Mentored all newly hired Account Managers through the training process -Enhanced company workflows by developing company processes-Served as the primary liaison between enterprise level accounts and internal production teams

  • Account Manager

    • Mar 2021 - Jun 2022

    -Served as the primary liaison between the client and internal production teams-Worked closely with all departments to identify trends and curate strategies for client accounts-Managed up to 45 accounts at a time with broad scopes of work -Effectively managed multiple projects with varying timelines at once -Demonstrated the ability to work as part of a team in a fast-paced and demanding work environment -Demonstrated clear comprehension of SEO and PPC metrics -Monitored client performance in various analytics tools

• 

  TNG

  • United States
  • Education Administration Programs
  • 1 - 100 Employee

  • Client Relations Specialist

    • May 2020 - Mar 2021

    -Managed relationships with 100+ clients to ensure customer satisfaction-Created sales proposals in Panda Doc system -Managed 50+ virtual events from contract creation through the end of the event-Administered the CRM -Supported the sales team

  • Client Relations Associate

    • Sep 2019 - May 2020

    Focused on supporting the sales team through the proposal and contracting process through implementation and payment, working with our clients and consultants.Worked in many applications including but not limited to: -Microsoft Office-SugarCRM-SugarMarket-PandaDocs-WordPress

• 

  YMCA Phoenixville Early Learning Center

  • Phoenixville, Pennsylvania

  • Daycare Teacher Assistant

    • Jun 2019 - May 2020
    • Phoenixville, Pennsylvania

    Works to assist lead teachers with child care and implementation of classroom learning initiatives

• 

  TRAX

  • Event Staff

    • Oct 2016 - May 2019

    As event staff at TRAX, I work events held by the on-campus night club, where I work with my peers to put on a great event for the students at Susquehanna University each weekend. As event staff, I work as part of a team to set up, decorate, and provide a safe party environment for students.

  • Operations Manager

    • Dec 2016 - May 2017

    As the operations manager at TRAX, I work closely with the 4 other student managers and the Office of Leadership and Engagement to plan weekend events for the students of Susquehanna University. This job requires me to be in contact also with clubs and organizations on campus who wish to sponsor events to be held at TRAX. Along with working closely with others, as operations manager and I am responsible for payroll for the student employees, leading the hiring and firing initiatives, shopping for events, occasionally facilitating meetings, and scheduling staff for events. This job also requires me to manage the events held at TRAX, in which I assign event staff their jobs for the night, work with the staff for set up and decorate for the event, work with any professional performer that comes, and then clean up afterwards.

• 

  G.S. Woods Financial Solutions LLC

  • Danville, Pennsylvania

  • Marketing and Communications Associate

    • Nov 2018 - Apr 2019
    • Danville, Pennsylvania

    Worked on an 18-month-long MarCom plan to increase SEO, as well as implement other Marketing tactics including writing creative blog posts and running social media accounts to engage potential clients.

• 

  TRAX Susquehanna University

  • TRAX- Susquehanna University

  • Public Relations and Marketing Manager

    • Nov 2017 - Nov 2018
    • TRAX- Susquehanna University

    I was recently hired as the Public Relations and Marketing manager for TRAX, the on-campus night club at Susquehanna University. This position allows me to: ~use social media~special PR tactics ~and more to inform the student body, and advertise to them about upcoming events at TRAX. This position includes working with a peer staff and a peer management team, and working closely with the Office of Leadership and Engagement at Susquehanna University.

• 

  Sigma Kappa Sorority

  • Susquehanna University

  • Vice President Finance

    • Nov 2017 - Sep 2018
    • Susquehanna University

    -Serves as a contributing member of the executive board-Manages funds for the chapter-Works to communicate the budget-Educates the chapter about financial matters-Schedules payments for members of the chapter, and works with individuals on setting up payment plans.

• 

  Petruccis Ice Cream

  • Server

    • Apr 2015 - Aug 2018

    This job has required me to improve on my customer service skills, as I am dealing with customers everyday. Working at Petruccis, I have served and helped customers, cleaned the store, and traveled on events to serve customers in a different location and represent the business in a positive manner.

  • Petruccis Ice Cream Public Relations Designer

    • Jul 2016 - Aug 2016

    As the public relations designer for Petruccis Ice Cream, I got a lot of hands on experience with Adobe Creative Cloud, and working with Public Relations in general. I used the programs on the Creative Cloud to create a catering menu, a flavor menu, a rack card, multiple business cards, and a folder design. I had to work closely with the managers in order to get what they envisioned onto paper for them to see.

• 

  Enactus

  • Susquehanna University

  • Susquehanna University Enactus Newsletter Designer

    • Aug 2016 - Oct 2016
    • Susquehanna University

    For the Susquehanna chapter of Enactus, I worked with the Adobe Creative Cloud (specifically InDesign) to create a fresh, updated look for the newsletter that gets sent out to schools in the area quarterly.