Experience

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  CLX Communications AB

  • Sandy Springs, Georgia

  • Service Implementation Manager

    • Jan 2014 - Present
    • Sandy Springs, Georgia

    CLX Communications is a leading communications platform provider serving customers worldwide processing over 30 billion API calls per year and combines programmable API’s, cloud computing with our unparalleled Tier 1 Super Network, to deliver one of the highest service levels in the industry.• Responsible for all service implementation across EMEA & APAC ensuring accurate order and provisioning takes place before direct release to client within agreed timeframes.• Thorough testing and evaluation of client services is conducted pre and post launch ensuring both technical and compliance checks are conducted throughout.• Built & maintained internal data sources owned by the department, designing processes and improved efficiency around validation and working methodologies.• Provided advice and support to the Commercial team wishing to deploy premium rate services within the EMEA & APAC region.• Problem management – Resolving technical and campaign issues effectively, ensuring issue does not arise again• Presenting KPI information both written and verbally to senior management and peers on messaging activity.• Auditing and monitoring clients and their SMS services to ensure regulatory compliance for services across the EMEA and APAC regions.• Reporting on UK premium rate services activity to observe and track traffic changes, unexpected spikes/trends of traffic and monitor end user complaints the combination of this provides the basis of an audit / possible incompliance.

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  athenahealth

  • alpharetta, ga

  • Project Associate

    • Nov 2011 - May 2013
    • alpharetta, ga

    Leading provider of web-based business services for medical groups. • Implemented Clinical, Collector and Communicator within a 6-11 week training. • Provided client training on AthenaNet (proprietary application) including training providers, practice front office staff, billing staff and practice managers/administrators on various aspects of AthenaNet • Prepared practice financial data to create practice performance benchmarks. • Posted “go live” performance analysis review and support. • On-site staff support for clients on Athena processes (e.g., working client work queues) for specific assignments.• Administrative management and QA Tracking/support of client completion of critical deliverables.• Facilitated the “Go Live Authorization Process” between clients and Athena.• Conducted technical assessments with clients to ensure appropriate equipment is available to run AthenaNet. • Supported and coordinated data imports and related data mapping.• Developed working relationships with Sales, VPCOs, Enrollment Services, Electronic Transactions, Client Services Center, RPO, Collector Services, Product Management, and Core Dev.

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  BRIGHTREE LLC

  • Lawrenceville, GA

  • Training Consultant

    • Mar 2007 - Nov 2011
    • Lawrenceville, GA

    Leading provider of an integrated business solution which includes billing, inventory management, A/R management, point of sale, marketing management, scheduling, and reporting tools to HME/DME companies. • As lead trainer, provided all levels of software training and consulting to customers, and internal personnel.• Conducted on-site and remote web-based training session.• Analyzed customer data and trained customers to create and pull Ad-Hoc reports.• Assisted Project managers and customers with go-live date.• Worked with Sales and Enrollment specialists to ensure all paper work is completed for the customer.

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  LANDAUER METROPOLITAN

  • Mount Vernon, NY

  • Insurance Verification

    • Aug 2005 - Mar 2007
    • Mount Vernon, NY

    Responsible for verifying Government and Commercial insurance coverage, including plan limitations, co pays deductibles, out-of- pocket expenses; obtained prior authorizations communicated professionally with Physicians, Administrators, and other referral sources

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  IMAGING HEART

  • Office Manager

    • Jan 2004 - Jun 2005

    Discuss patient inquires prior to and after procedures, Arrange payment plans, Oversee accounts payable and receivablesPerformed all administrative duties for CEO, Meet deadlines, organized meetings and travel arrangements

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  Tarry Town Chiropractic

  • Office Manager

    • Mar 2001 - Jan 2004

    Managed daily operations of office, account payable, accounts receivable posting payments to accounts,Verification of insurance, managed electronic claims submissions for billing