Experience

• 

  GSR

  • Delhi, India

  • Sales Director

    • Sep 2020 - Present
    • Delhi, India

• 

  NIIT Technologies

  • Delhi, India

  • Client Engagement Manager – Captive Business

    • Aug 1997 - Sep 2020
    • Delhi, India

    Hi, I am working in NIIT Technologies Limited currently as Client Engagement Manager. My key responsibilities includes Maintaining positive relationships with customers, Identifying customer needs, Review customer orders and plan and coordinate delivery activities, Build positive and productive working relationships with customers for business growth.Maintains knowledge and awareness of competing services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the businessEstablish new contracts with customers, Create Plans for Business Growth, Develop Pricing Structures, Negotiating pricing with customer’s procurement team, Oversee and Direct Contractors Creating yearly and quarterly revenue and margin forecast, Create yearly Budget, Assessing risk in investments, Increase profitability, Monitoring Accounts, Timesheets collection, review and approvals, Invoice creation and submission, Payment follow-up and recoveryLeading the service delivery team, Managing conflict, Ensuring the team's processes and tasks are carried out efficiently, Manage a delivery team to ensure timely and accurate customer deliveries, Oversee daily activities of delivery team and provide direction and guidance as needed, Ensure that team maintains high level of competence and operational excellence, Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals, Perform customer negotiations for delivery rates, Make critical business decisions to meet customer expectationsManage external vendor relations within Operations Department, Perform as functional bridge amongst external vendors as well as internal stakeholders, Coordinate all vendor management tasks inclusive of working with external vendors and internal employees, Ensure to track, measure, report and evaluate vendor performance

• 

  Iris Software Inc.

  • Technical Analyst

    • Aug 1994 - Jan 1997