Experience

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  TJMaxx

  • Sales Associate

    • Aug 2018 - Present

    • Greet customers as they enter the store while answering questions and helping them locate products, always demonstrating professionalism and courtesy to ensure customer satisfaction.• Display merchandise throughout the store and maintain a clean and organized store area to ensure a positive andenjoyable shopping experience.• Manage product and merchandise inventory and assist with product restocking.• Consistently hit sales goals by utilizing effective selling techniques and genuinely connecting with customers.• Assist customers with selecting products that best fit their style, adding to all transactions.

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  Union Telecom e Rede IP Telecom

  • Business Partner

    • Feb 2009 - Apr 2016

    • Supervised the sales of cable TV and cell phone services, monitoring and analyzing statistics based on key quantitative metrics.• Oversaw the hiring, onboarding, and training of new sales representatives focused on improving individual and overall sales performance.• Directed and coordinated all sales activities at the local and regional levels while preparing budgets and sales forecasts and approving expenses.

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  Network IP Telecom e Redecell Telecom

  • Director of Sales / Dealer

    • Feb 2007 - Jan 2009

    • Led a team of 5 Sales Account Managers and advised distributors and dealers on policies and standard operating procedures (SOPs).• Supervised and directed the performance of the sales team, managed contracts, and maintained relationships with an accredited network of partners to support long-term financial sustainability.• Acquired new clients through active Telemarketing efforts across 8 service branches consisting of 16 employees and 2 supervisors.• Implemented strategies to increase sales and customer satisfaction metrics, focused on the delivery of high-quality, timely service.

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  Vivo (Telefônica Brasil)

  • Direct Channels General Manager

    • Feb 2000 - Jan 2007

    • Implemented Global Benchmarking and Balanced Scorecard (BSC) to supervise, identify, and improve the Corporate Structure and internal business functions and their resulting external outcomes.• Managed and resolved customer requests and complaints at the point of sale (POS).• Executed strategies to increase sales per point of purchase and implemented measures and key performance indicators (KPIs) to achieve annual budgets.

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  Mobitel Telecomunicações / Portugal Telecom

  • Sales Supervisor

    • Nov 1992 - Feb 2000

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  Impecavel Mare Mansa

  • Assistant Manager

    • May 1985 - Mar 1990