Experience

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  Jde

  • Creative Services Project Manager

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  JDE

  • Maynard, Massachusetts, United States

  • Creative Services Project Manager

    • Dec 2022 - Present
    • Maynard, Massachusetts, United States

    Tea Forté (teaforte.com) and L’OR Coffee (lorcoffee.com) located in Maynard, MA, are divisions of Jacobs Douwe Egberts (JDE Peet's), the world's leading pure-play coffee and tea company, headquartered in The Netherlands.Drive projects from kickoff to completion for USA new product launches, seasonal campaigns, digital, web, tradeshow, Amazon, social and on-premise advertising.

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  Vision Government Solutions, Inc.

  • Hudson, Massachusetts, United States

  • Manager, Customer Software Support

    • Jun 2019 - Jan 2023
    • Hudson, Massachusetts, United States

    Vision's CAMA software is the world’s first software platform designed entirely by assessors, for assessors, and is the fastest-growing CAMA software in the country.Manager, Customer Software Support (4/2020 - present)Promoted in less than 1 year to oversee the Customer Software Support team consisting of 12 representatives. Managed 120+ customer calls and emails per day. Triaged troubleshooting tickets and assigned based on experience level and bandwidth. Shifted priorities and resources to ensure all customer needs were met.******************************Project Manager - Software Upgrades (6/2019 - 4/2020)Managed software upgrades and drove schedules, planning and troubleshooting for the Data Engineering team. Responsible for project kickoff, IT coordination, data retrieval, database conversion, value matching, configuration of software, training and post-upgrade feedback call with customers.

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  Bose Corporation

  • Creative Project Manager/Traffic Manager

    • Apr 2011 - Apr 2019

    “Never lose your imagination. Always dream of things that are better and think about ways to reach those things.”- Dr. Amar G. Bose********************************Managed cross-functional global communications and workflows within Bose’s internal agency through effective project and task scheduling of the Account Service, Creative, UX, Web Authoring, Studio, and Production teams. Responsible for project resourcing, schedules, deadlines, budget, scope, and driving the creative team to produce great work. Juggled up to 40 milestone deadlines per day for 20 to 50 projects at a given time.DIGITAL: Focused on content including web banners, emails, social media, and Bose.com web pages. CAMPAIGNS: Focused on product launches, TV and video concepts, situational and silo photography, retail window and display graphics, print, out-of-home, and tradeshow materials. Partnerships: NFL, NBA, Formula 1, Spotify, Amazon, Google, USSA, Maren Morris, Rory McIlroy, Best Buy

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  Directech | eMerge

  • Account Manager/Traffic Manager

    • 1996 - 2001

    Managed schedule tracking, estimating, print production, and lettershop for projects including self-mailers, packages, dimensional corrugates, advertisements, CDs, and premium items. Organized and presented materials for product launches while synchronizing the functions of all internal teams. Clients: Sun Microsystems, Compaq, Motorola, Avid, Nextel, NCR, Lotus

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  Direct Federal Credit Union

  • Assistant Marketing Manager

    • 1994 - 1996

    Responsible for the implementation of strategies for radio, print and direct mail campaigns. Worked extensively with advertising agency, printers, mailhouses and media representatives.