Experience

• 

  Medical University of South Carolina

  • Charleston, South Carolina Metropolitan Area

  • Business Process Consultant / Business Relationship Management Professional

    • Mar 2018 - Aug 2022
    • Charleston, South Carolina Metropolitan Area

    • Conducted requirements gathering workshops and demonstrations with key stakeholders• Created and managed user stories utilizing Agile methodology• Established workflows for process improvement that decreased time needed for user input• Developed and implemented change management strategies that ensured clients were prepared of upcoming improvements• Led prioritization of project requests, enabling progression of only those initiatives that aligned with business strategy• Partnered with cross functional teams to garner insight and innovation• Implemented improved workflows resulting in enhanced productivity and greater customer satisfaction scores

• 

  CPeople

  • Charleston, South Carolina Area

  • Senior Medical Software Consultant

    • Jun 2012 - Jan 2018
    • Charleston, South Carolina Area

    • Led requirements gathering workshops and demonstrations with key partners• Performed gap analyses that encouraged product upsell• Delivered improved software solutions that established optimized workflows• Developed and implemented change management strategies that prepared clients for advancements in the pipeline

• 

  Prisma Health

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Clinical Informatics Manager

    • 2002 - 2012

    • Managed team of medical software analysts• Directed enterprise-wide software implementations and optimizations resulting in more accurate healthcare documentation• Oversaw medical device projects that improved bedside medication safety• Developed and implemented change management strategies for all medical and nursing staff

  • RN in PACU (Recovery Room)

    • 2000 - 2002

    • Delivered first level post-surgical ICU patient recovery• Provided first level post-surgical recovery Phase I & II• Delivered first level post cardiac catheterization recovery• Maintained ACLS and PALS certifications

  • RN in Intensive Care Unit (ICU)

    • 1997 - 2000

    • Delivered first level RN care in medical-surgical ICU• Rotating Charge Nurse

• 

  US Navy

  • Naval Hospital Charleston, SC

  • Hospital Corpsman- Medic

    • 1991 - 1996
    • Naval Hospital Charleston, SC

    • Recipient of the National Defense Service medal (1991) and Good Conduct medal (1996)• Served at Naval Hospital Charleston and Naval Hospital San Diego• Led outpatient clinic operations• Provided post-surgical ICU patient care and medical/surgical patient care