Experience

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  Raymond James

  • IT Support Specialist

    • Jan 2024 - Present
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  STRYKE eSports

  • Tampa, Florida, United States

  • Community Engagement Director & Creative Director

    • Jan 2022 - Present
    • Tampa, Florida, United States
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  Tom's Hardware

  • Tampa, Florida, United States

  • Freelance Reviewer

    • Dec 2021 - Present
    • Tampa, Florida, United States
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  PNC

  • Cleveland, Ohio, United States

  • Help Desk Administrator

    • Sep 2019 - Nov 2020
    • Cleveland, Ohio, United States

    As a Level I Admin., our responsibilities were to assist internal employees with various password and and access issues, as well as troubleshoot proprietary hardware and software issues. If the issue could not be resolved, it would be escalated to the appropriate level of support for further assi...

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  Best Buy

  • Warwick, Rhode Island, United States

  • Geek Squad

    • Dec 2018 - Jun 2019
    • Warwick, Rhode Island, United States

    As an assistant technician, I drove my personal vehicle to customer's homes to assist senior Geek Squad technicians wall mount televisions, install various kitchen and laundry appliances, and troubleshoot devices that are not working as intended, under warranty

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  Spectrum

  • Austin, Texas, United States

  • Internet & Phone Technician

    • Sep 2017 - Dec 2018
    • Austin, Texas, United States

    This call center position dealt with a basic level of troubleshooting/resolving customer's internet and VOIP complications.•this usually involved power cycling paired equipment, pairing new equipment, checking hardware status and checking for known outages in the area

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  Convergys

  • Tampa, Florida, United States

  • Dell Certified Technician

    • Oct 2015 - Sep 2017
    • Tampa, Florida, United States

    This call center position is centered on troubleshooting and resolving costumer's computer (hardware and software) issues. Technicians must pass a 4 week training exam to be certified, before handling customer affairs. •issues varied from hardware failures, to Outlook issues, printer communic...

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  One Touch Direct

  • Tampa, Florida, United States

  • Customer Service Representative

    • Feb 2013 - Oct 2015
    • Tampa, Florida, United States

    This is a call-center customer service position, making outbound calls to sell AT&T UVerse internet, cable and VOIP phone service to existing AT&T customers.•key points of this job are overcoming customer objections, adapting products to suit customer needs and product knowledge

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  Miami International University of Art & Design

  • Tampa/St. Petersburg, Florida Area

  • Media Arts & Animation Major at The Art Institute of Tampa

    • Aug 2011 - Mar 2015
    • Tampa/St. Petersburg, Florida Area

    So far I have gotten through some of my basic courses; such as, Color Theory, Perspective, Figure Drawing, Graphic Arts, and Basic Animation. This is a BA program and I am currently entering my second year.

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  BDS Marketing, LLC.

  • Tampa, Florida, United States

  • Computer Sales Representative

    • Dec 2011 - Feb 2013
    • Tampa, Florida, United States

    Responsibilities: customer service, computer hardware and software knowledge, maintaining kiosk and product cleanliness, new recruit training•computer sales involves a higher level of salesman skills than the average retail job, as products ranged from $500 to $1500 on average

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  GameStop

  • St Petersburg, Florida, United States

  • Senior Games Adviser

    • Aug 2007 - Dec 2011
    • St Petersburg, Florida, United States

    Responsibilities: customer service, product knowledge, cashier duties, new recruit training, inventory management and store clean-up.•weekly performance metrics were a key factor for this position