See How Many Clients You're Missing Each Month

Simply enter your business email & Topline AI Agent will show you.

Allan Cheng profile image

Allan Cheng

Regional Lead, Human Capital & Organizational Development at Brother International Singapore Pte Ltd
Intro Book
Human capital management expert with strategic planning and innovation management expertise.
  • Claim this Profile
Location
Singapore, SG
Languages
  • English -
  • Chinese -
Skills
  • Vendor Management
  • Project Management
  • Organizational Development
  • Talent Management
  • Operations Management
  • Show all
image
image

Refer a Friend to Get
100 Credits For FREE

Refer a Friend Now

Bio

Generated by
Topline AI
Allan Cheng is a seasoned professional with extensive experience in human capital management, organizational development, and strategic planning. He has led various initiatives to drive change and innovation in organizations, including the development of a regional human capital strategy and the implementation of a digital HR chatbot. Allan holds multiple certifications in business analytics, digital business strategy, and innovation management.

Credentials

  • Monday Work Management Core Certification
    monday.com
    Mar, 2024
    - Apr, 2026
  • Prompt Engineering Specialization
    Vanderbilt University
    Dec, 2023
    - Apr, 2026
  • Trustworthy Generative AI
    Vanderbilt University
    Dec, 2023
    - Apr, 2026
  • FOCA Certification (Video Essentials)
    Synthesia
    Nov, 2023
    - Apr, 2026
  • ChatGPT Advanced Data Analysis
    Vanderbilt University
    Oct, 2023
    - Apr, 2026
  • Prompt Engineering for ChatGPT
    Vanderbilt University
    Jun, 2023
    - Apr, 2026
  • Python for Analytics
    National University of Singapore
    Apr, 2023
    - Apr, 2026
  • Exploring the Power of OpenAI & ChatGPT
    CFTE - Centre for Finance, Technology and Entrepreneurship
    Jan, 2023
    - Apr, 2026
  • Tableau Desktop Specialist
    Tableau
    Oct, 2022
    - Apr, 2026
  • Certified Innovation Manager
    Viima
    Oct, 2021
    - Apr, 2026
  • Certified OKR Foundation
    OKR Institute
    Oct, 2021
    - Apr, 2026
  • Hands-on Data Protection Officer
    Straits Interactive Pte Ltd
    May, 2021
    - Apr, 2026
  • Moodle Admin Basics
    Moodle
    Nov, 2020
    - Apr, 2026
  • Moodle Teaching Basics
    Moodle
    Nov, 2020
    - Apr, 2026
  • Leading High-Performing Teams
    The University of Queensland
    Jun, 2020
    - Apr, 2026
  • Developing Resilience and Grit
    LinkedIn
    May, 2020
    - Apr, 2026
  • Human Resources: Using Metrics to Drive HR Strategy
    LinkedIn
    May, 2020
    - Apr, 2026
  • Leading like a Futurist
    LinkedIn
    May, 2020
    - Apr, 2026
  • Mindfulness Practices
    LinkedIn
    May, 2020
    - Apr, 2026
  • Japanese Business Management
    Waseda University
    Feb, 2020
    - Apr, 2026
  • One Planet, One Ocean
    Sustainable Development Goals Alliance (SDGA)
    Sep, 2019
    - Apr, 2026
  • Transforming Our World: Achieving the Sustainable Development Goals
    Sustainable Development Goals Alliance (SDGA)
    Sep, 2019
    - Apr, 2026
  • Becoming an Effective Leader
    The University of Queensland
    Aug, 2019
    - Apr, 2026
  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Jun, 2019
    - Apr, 2026
  • Certified ScrumMaster (CSM)
    National University of Singapore
    May, 2019
    - Apr, 2026
  • Certified Strategic Execution Professional
    Duke Corporate Education
    May, 2019
    - Apr, 2026
  • HR Analytics Certificate - Using Analytics to Improve People Decisions
    Singapore Management University
    May, 2019
    - Apr, 2026
  • Design Thinking For Results
    Duke Corporate Education
    Apr, 2019
    - Apr, 2026
  • Driving and Influencing Change
    Duke Corporate Education
    Mar, 2019
    - Apr, 2026
  • Social and Emotional Intelligence Masterclass
    People Builders | Training | Coaching | Human Resources
    Mar, 2019
    - Apr, 2026
  • 7 Habits of Highly Effective People
    FranklinCovey
    Feb, 2019
    - Apr, 2026
  • Project Leadership, Management and Communications
    Strategy Execution
    Feb, 2019
    - Apr, 2026
  • Certified Blockchain Expert V2
    Blockchain Council
    Jan, 2019
    - Apr, 2026
  • Influence Without Authority
    Duke Corporate Education
    Jan, 2019
    - Apr, 2026
  • Making Sense of Complexity
    Duke Corporate Education
    Nov, 2018
    - Apr, 2026
  • Managing Critical Relationships
    Duke Corporate Education
    Nov, 2018
    - Apr, 2026
  • Advanced Google Analytics
    Google
    Oct, 2018
    - Apr, 2026
  • Aligning Work with Strategy
    Duke Corporate Education
    Oct, 2018
    - Apr, 2026
  • Certified Google Analytics Individual Qualification
    Google
    Oct, 2018
    - Apr, 2026
  • The New One Minute Manager
    The Ken Blanchard Companies
    Oct, 2018
    - Apr, 2026
  • Find Out Why
    FranklinCovey
    May, 2018
    - Apr, 2026
  • Certified Situational Leadership II Trainer
    The Ken Blanchard Companies
    Nov, 2017
    - Apr, 2026
  • Our Iceberg Is Melting
    Kotter
    Nov, 2017
    - Apr, 2026
  • Situational Leadership II
    The Ken Blanchard Companies
    Aug, 2017
    - Apr, 2026
  • HOGAN Certified User
    Hogan Assessment Systems
    Jul, 2017
    - Apr, 2026
  • Training the Trainer - Creative, Engaging and Productive Training Techniques that WORK!
    SIM Professional Development
    Mar, 2017
    - Apr, 2026
  • Boost Your Productivity with Tony Buzan's Mind Mapping Brain Tool
    Aventis School of Management
    Jul, 2016
    - Apr, 2026
  • Implement Design Thinking (Tools and Methods)
    Singapore Workforce Development Agency
    May, 2016
    - Apr, 2026
  • Certified HR Professional (Talent Management)
    Singapore Workforce Development Agency
    Feb, 2016
    - Apr, 2026
  • Strategic Innovation Toolkits
    momenta Group
    Nov, 2015
    - Apr, 2026
  • Empathize and Prototype: A Hands-on Dive into the Key Tools of Design Thinking
    Stanford Graduate School of Business
    Aug, 2015
    - Apr, 2026
  • Certified Extended DISC Facilitator
    Extended DISC
    May, 2015
    - Apr, 2026
  • ISO 14001 Internal Auditor
    MDIS
    Mar, 2015
    - Apr, 2026
  • John Maxwell 5 Levels of Leadership
    The John Maxwell Company
    Mar, 2015
    - Apr, 2026
  • Competent Communicator
    Toastmasters International
    Feb, 2015
    - Apr, 2026
  • Edward de Bono 6 Thinking Hats & Lateral Thinking
    Edward de Bono Thinking Training
    Jan, 2015
    - Apr, 2026
  • Interpretation, Documentation and Implementation of ISO 9001
    MDIS
    Jan, 2015
    - Apr, 2026
  • Driving for Maximum Performance
    momenta Group
    Oct, 2014
    - Apr, 2026
  • ACTA
    Singapore Workforce Development Agency
    Jul, 2014
    - Apr, 2026
  • 2014 Asian Congress of Applied Psychology
    Aventis School of Management
    May, 2014
    - Apr, 2026
  • Certified Career Coach
    Aventis School of Management
    Mar, 2014
    - Apr, 2026
  • Burst The Box! Innovation & Creativity
    Aventis School of Management
    Feb, 2014
    - Apr, 2026
  • Story Power: Relearning Our Most Effective Organisational Tool
    Aventis School of Management
    Feb, 2014
    - Apr, 2026
  • Engaging Multi-Generational Workforce
    Aventis School of Management
    Dec, 2013
    - Apr, 2026
  • ServiceDesk Administration
    CA Technologies
    Apr, 2006
    - Apr, 2026
  • CCNA
    Cisco
    Nov, 2002
    - Apr, 2026
  • MCSE
    Microsoft
    Feb, 2001
    - Apr, 2026

Experience

  • Brother International Singapore Pte Ltd
    • Singapore
    • Computers and Electronics Manufacturing
    • 1 - 100 Employee
    • Regional Lead, Human Capital & Organizational Development
      • May 2017 - Present

      Digital projects pioneered: HR chatbot (Google Dialogflow), Moodle LMS (Brother University), Regional HR SharePoint portal & 3D spaces, virtual office (3DVista), Innovation Management platform (Viima), Digital Wallpaper to promote SDGs, People Analytics dashboard (Tableau), Computer Vision (Synthesia.ai), Gen-AI Chatbot (GPT-Trainer), operationalize Strategic Management Plan using Monday.com.Regional Human Capital Management & Organizational Development• Play a key role in engaging leaders and HRs in the leadership and organizational development in the region and driving People Discussions for tangible and sustainable outcomes. • Develop and implement the regional human capital strategy and practices closely with countries, functions and other stakeholders. • Research & leverage on technologies for HC&OD deployments to achieve optimal outcome through forging collaboration with MIS. • Establishing aligned strategic objectives including talent strategy pipeline, performance management system, regional Learning Management System. • Setting the L&D strategies for the region, including identify relevant skill set critical for organizational development.Implementation of Regional Initiatives• Conduct and facilitate internal workshop on new skill set and knowledge, including SLII, Business Model Innovation, Design Thinking, and other workshops. • Managed the annual implementation of Towers Watson Employee Engagement Survey and spearheaded Mercer Job Evaluation exercise.Compensation and Benefits Management• Engaging external partners to review and benchmark salary and benefits in Singapore.Human Capital & OD Advisory• Work with various stakeholders, functions heads and business units, and advise on strategy alignment, development of innovative KPIs, and facilitation of Balanced Scorecard workshop. • Discover future of work and its relevant landscape, building future competencies and work processes in preparation for the future.

    • Head, Human Capital & Organizational Development (ASEAN)
      • May 2014 - Apr 2017

      Driving Centre of Excellence in the region, lead Change & Transformation for the ASEAN companies. • Industry 4.0 – As Advocate to digital culture transformation, led VR project bringing Brother Museum to all parts of the world, spearheaded & developed a HR Chatbot to address HR queries, and deployed core values articulation thru the lens of AR. • Business Consulting – As Lead Facilitator in strategic thinking & planning, led ASEAN Management team in business strategies breakthrough with Business Model Innovation. Led a team of change agents (cross-functional) to prototype a business model innovation project. • Workshops Facilitation – As Advocate to organization learning, facilitated Career Development workshop, Information Security policy, Change (WMMC) program, Blue Ocean Strategy, Business Model Generation and SWOT Analysis workshop.• Leadership Academy – Set the training directions and worked with partners to customize the training programs.• Global Megatrends – Researched and presented on the megatrends to identify the future competencies required for Leaders and Organizations in the Regional HR meeting. Aligned to the training roadmap and the Leadership Academy. • Organization Capability – Led the knowledge retention initiatives by creating whiteboard animation videos for key training programs in intranet, corporate communication slides enhancement, and knowledge articulation during employee communication session. As an internal auditor, ensured that Company’s processes adhered to ISO 9001 & ISO 14001. • Talent Management – As Lead 70:20:10 Practitioner, partnered with all business unit heads to develop their team members’ career plan taking the 70:20:10 approach in their Individual Development Plan. • Career Coaching – As Organization Career Coach, rendered career coaching services to employees, raising their self-awareness (e.g. personal values, interest/ability, career anchors, DISC) and addressing their career issues.

  • Medium
    • Freelance Writer
      • Jan 2020 - Dec 2020

      Contributed articles on Business, Innovation, Strategy and Leadership topicshttps://allanchengkc.medium.com/

  • Enterprise Advanced System Intelligence
    • Country Manager, Organizational Development
      • Aug 2008 - Apr 2014

      • Strategic Planning – Manage the entire operations for Singapore. Formulated overall business strategy and KPI for all departments. Performed SWOT Analysis and develop Action Plan as part of corporate strategic planning.• HR Management – Managing all areas of HR such as Staffing & Recruitment, Compensation & Benefits, Training & Development, Organizational Development, Manpower Planning & Resource Allocation, Performance Management, and review & implementation of HR policies & procedures.• Talent Management – Mapping talent requirements based on corporate strategy. Perform Job/Role planning, designing roles & developing the JD. Manage Talent Acquisition & performance management process.• Employee Induction – Create staff induction program such as employee orientation, classroom training, onsite attachment, OJT and post-induction review; & developing the staff orientation slides.• Training & Development – Devise Staff Training & Development Plan, formulate Training Manual & Training Video, develop the Training Slides, and conduct training for staff & external customers.• Performance Appraisal Design – Study & categorize required competencies based on Levels & Functions. Redesign company’s performance appraisal contents in accordance to the Competitive-edge competencies and Functional competencies alongside job performance criteria; and identify development needs.• Bid Management – Enhance the Bid Management process, develop standard proposal contents and pricing for the product(s) and service(s) proposed. Engage in bid management from initiation to closure.• Call Centre Development – Setting up of Call Centre system & processes, and training of the call centre staff on calls answering, case logging, problem categorization, and the problem management process.• Project Management – Formulate Project Management processes, tools & templates and organize the PMO to facilitate standards on project management & deployment.

  • The Romance of Paris
    • Novelist
      • Oct 2012 - Dec 2013

      It was the year 2020. Jerry, a singer and a music composer, met a French girl at the pinnacle of the Eiffel tower, and comes to consider his rendezvous with her love-at-first-sight. Since this meeting, life has been different for Jerry. It turns out that Isabella, the girl whom sparked his romance, came from a different era. In pursuit of his lost love, Jerry chanced upon a magical journey that transported him to the 1960s, where he met The Beatles. On another occasion, he travelled to the 1920s and experienced the Jazz epoch directly from Louis Armstrong himself. Could these encounters help him turn each failure in his singing career around in the present era? Still, his lost love could not be rekindled. How did he react to the time-travelling expedition? Could true love be found in a time from the past? Did the song, ‘The Romance of Paris,’ which Jerry composed, appear miraculously in an era it shouldn’t have?PM me if you are interested to have a copy. :-)

  • Dimension Data
    • Bid Manager
      • Feb 2008 - Jul 2008

      • Formulate a Bid Management Process to facilitate the efficiency of proposal delivery to address Clients’ needs. • Managed the entire Bid process from RFP analysis, solutions definition, consolidation of responses, pricing analysis, quality assurance, preparation of proposal, to post submission activities.• Conceptualized and developed the Regional Service Delivery Management (“SDM”) model adding value as a differentiator in the proposal.

  • Cold Storage Singapore (1983) Pte Ltd
    • IT Operations Manager
      • Mar 2005 - Jan 2008

      • Operations Management – Managed a team of 12 IT members to ensure smooth operational support to group of businesses. Review and improve various teams’ business processes. Analyse trend of incidents reported to identify root cause, and call trends to define peak periods. Engaged in contract and vendor management as part of the scope. • Reporting Development – Developed the Helpdesk Performance matrix. Consolidated the various businesses’ reporting needs and formulated the Weekly & Monthly Report. • Employee Development – Enhancing Helpdesk team’s motivation levels and increasing support quality through Helpdesk Attachment Program, Product specialization (nurturing Product champions) and fortifying the IT support architecture. Remodel the Helpdesk scheduling structure, according to the peak period, to achieve a self-sufficient formation. • Project Management – Manage a 2.4 million POS conversion project, upgrading conventional POS system to a touch-screen based POS for all 7-Eleven stores in Singapore. • Business Process Formulation – Standardized entire IT Business Processes, such as IT Procurement, IT Equipment Audit, CAPEX Management, etc. • Training Development – Developed Service Desk training manual and conducted training to the entire IT department.

  • Hewlett-Packard
    • Project Manager
      • Jun 2004 - Feb 2005

      • Project Initiation & Planning – Prepare project kickoff materials, chair kickoff meeting, project team formulation and owners assignments. Develop the Project plan to identify major stakeholders, devise project schedule, recognize payment milestones, present scope of service. • Execution & Control – Prepare monthly report and manage the issue & change request for essential escalations, problem solving & impact analysis. Ensuring contracted deliverables are accomplished, according to agreed scope, from conceptualization to commissioning. Tracking and activating payment milestones. • Project Closeout – Ensure proper documentation and knowledge transfer for project transition. Initiating service maintenance contract administration within HP for continual maintenance support for the deployed system.

  • Getronics
    • Service Delivery Manager
      • Mar 2000 - Mar 2004

      • Service Delivery Management – Design and implement operational methodology, process flow and procedures according to Service-Level Agreement. Managed turnkey projects such as New store installations, Windows/Exchange2000 Migration, Cisco Wireless network implementation as part of the scope. • Account Management – Project commercial health, such as P&L, financial projections, cost/resource management and account receivables. Project roadmap with identified milestones to target goals.• Business Development – Contract negotiation for annual service contract renewal. Improved accounts receivables through good relations with customers. Liaison with vendors to establish escalation channels. • Transitions Management – internal IT support to Outsource support for Michelin and Network Support Operations from Getronics Australia to Getronics Singapore. • Employee Development – Creating System Support Architecture to enhance IT skills training & development needs, Employee Motivation Levels and Customer Satisfaction Levels. Identifying training needs of employees and planning their career progression paths aligned with the system support architecture (proposed training structure for company), with engineers during Performance Review. • Helpdesk Management – Review and improve existing helpdesk procedures & operations model, and implemented Cisco CIS (Customer Interaction Suite) within the company to enhance the support model of the Call Centre through remote troubleshooting.

  • New Horizons Computer Learning Center of Singapore
    • Sales Executive
      • Jul 1998 - Feb 2000

      • Achieved near record-breaking sales globally in the first month of employment, and maintained top sales in 7 consecutive months in domestic market. • Corporate sales & marketing of computer trainings. Ensure prompt collections.• Planning schedules for customized courses• Business review with Management on sales forecast and pipelines.

  • OPUS IT Services Pte Ltd
    • IT Team Lead
      • Jan 1997 - Jun 1998

      • Managed 10 analysts; overseeing & reporting on team’s performance. Chair monthly meeting, scheduling of shifts and organize Work Improvement activities. Handle customers’ complaints and develop action plans.

  • IBM
    • Helpdesk Analyst
      • May 1995 - Dec 1996

      • 1st Level Desktop, Server & Network Trouble-shooting and support.

Education

  • 2020 - 2021
    Monash University
    Master of Leadership in Organizational Learning, Organizational Leadership (with Distinction & Dean's Award for Top Student)
  • 2021 - 2022
    ThePowerMBA
    ThePowerMBA, Entrepreneurship/Entrepreneurial Studies
  • 2019 - 2019
    University of Cambridge
    Executive Certificate in Business Analytics: Decision Making Using Data, Business Statistics
  • 2019 - 2019
    Duke University - The Fuqua School of Business
    Adaptive Strategic Execution Professional Certificate, Adaptive Leadership
  • 2019 - 2019
    Singapore Management University
    Graduate Certificate in Applied Innovation, Innovation
  • 2018 - 2019
    Massachusetts Institute of Technology - Sloan School of Management
    Executive Certificate in Digital Business Strategy, Digital Business Strategy: Harnessing Our Digital Future
  • 2017 - 2017
    Duke University
    Human Resources Management Professional Certificate, Human Resources Management and Services
  • 2015 - 2015
    Stanford University Graduate School of Business
    Stanford Innovation and Entrepreneurship Professional Certificate, Innovation and Entrepreneurship
  • 2013 - 2014
    Aventis School of Management
    Graduate Diploma in Organizational Psychology, Industrial and Organizational Psychology
  • 2006 - 2008
    Murdoch University
    Master of Business Administration (MBA), Business Administration and Management, General
  • 2006 - 2007
    CQUniversity
    Graduate Diploma in Management, Business Administration and Management, General
  • 2002 - 2005
    CQUniversity
    Bachelor of Business Administration (BBA), Marketing

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computers and Electronics Manufacturing”

Looking to Create a Custom Project?

Need a custom project? We'll create a solution designed specifically for your project.

Get Started

References

Social Profiles

Community

You need to have a working account to view this content. Click here to join now

Similar Profiles