Experience

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  Isuzu UK

  • West Midlands, England, United Kingdom

  • Events Executive

    • Apr 2023 - Present
    • West Midlands, England, United Kingdom

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  West Midlands Growth Company

  • Birmingham, England, United Kingdom

  • Events Executive

    • Oct 2021 - Apr 2023
    • Birmingham, England, United Kingdom

    •Played a crucial role in supporting the Event Manager with developing, delivering, and evaluating the The Business and Tourism Programme (BATP) alongside the Birmingham 2022 Commonwealth Games. •Supported the Event Manager with planning and executing virtual, hybrid and in person events to a varied audience, both domestically and internationally.•Lead and support with developing and delivering events to support all workstreams in delivering their outputs.•Supported programme evaluation by gathering and analysing data, such as recording attendees and using this to inform future activity and objectives.•Managed sponsors requirements, working closely with the Sponsorship Team.

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  Aston Villa Football Club

  • United Kingdom
  • Spectator Sports
  • 700 & Above Employee

  • Commercial Retail Executive and Mascot Coordinator

    • Nov 2020 - Sep 2021

    •Supported the Head of Retail on the delivery of the UK Retail strategy through the Retail Partner, looking at new opportunities and channels.•Worked with the Kit Suppler on managing the departmental order books and ongoing management of the critical path to ensure that internal departments and performance teams receive product on time. •Oversee the product approval process with internal departments and Retail Partner ensuring that all products are within brand guidelines and are to the highest standard possible.•Worked with an agency to showcase the 2021-22 season kit launch.

  • Mascot Coordinator

    • Mar 2020 - Nov 2020

    •Sole responsibility for managing the mascot project, both Virtual and Physical match day experiences. •Designed, created, and launched a Virtual Mascot Package as an additional experience during COVID restrictions.•Managing and overseeing events on the day, including problem-solving, welcoming guests, directing event set-up, and communicating with staff across multiple departments. •Use of all relevant systems / procedures (Such as CRM) to ensure all sales are recorded.

  • Consumer Sales Representative and Mascot Coordinator

    • Jun 2019 - Mar 2020

  • Consumer Sales Representative

    • Feb 2019 - Jun 2019

    •Handled sales orders and ensured the call quality standard was met on every call.•Carried out requests received from internal customers and other departments.•Promoted wider club experiences and used my product knowledge to upsell.•Handled sales orders face to face via the ticket office, involved cash handling. •Ensured all transactions were completed within a set time scale.

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  SERCO LEISURE OPERATING LIMITED

  • United Kingdom
  • Wellness and Fitness Services
  • 200 - 300 Employee

  • National Pool Lifeguard

    • Sep 2012 - Feb 2019

    •Maintained a safe and healthy environment for customers.•Demonstrated teamwork, a positive attitude and professionalism. •Provided good supervision, early intervention, accident prevention and rescue.•Ensured equipment was set up safely and cleaning tasks were undertaken as required.

  • Swimming Instructor

    • Jan 2012 - Jan 2019

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  S4 Swim Franchising Ltd.

  • West Midlands

  • Swimming Instructor and Coordinator

    • Jun 2016 - Jan 2019
    • West Midlands

    •Demonstrated an ability to safely prepare, support and conclude aquatics sessions using pre-planned session plans. •Provided a relaxed, safe, and friendly environment for children and adults to continue swimming development. •Established innovative ways of developing the swimming programme and expanded the reach of classes by promoting the business.

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  Sheffield Hallam University

  • Sheffield

  • Marketing Communications and Advertising Graduate

    • Sep 2013 - May 2016
    • Sheffield

    Achieved a high 2:1First Year Modules: Advertising & Promotion, Understanding & Managing Customers, Marketing Research, Business Analysis, Business Environment and Managing Resources.Second Year Modules: Business Marketing & Sales Skills, Managing Financial Resources for Marketing and Marketing Planning, Media and Campaign Management, Psychology, Behaviour and Communications and Retail Marketing.Third Year Modules: Product Innovation & Creativity, Corporate PR & Advertising, Digital Marketing Communication Strategy & Competitive Marketing Strategies.

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  Enjoy Digital

  • Leeds, United Kingdom

  • Digital Marketing Agency

    • Sep 2015 - Sep 2015
    • Leeds, United Kingdom

    •Developed an understanding of appropriate marketing strategies, to help achieve objectives and exceed targets.•Focussed on ensuring everything is tailored to specific needs, by working closely with clients.•Assisted the marketing team in analysing data to measure performance, helping to develop strategies further.•Gained experience in different areas of digital marketing, including social media, search marketing and email marketing. •Generated a blog post which was published on the company website.

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  Aston Villa Football Club

  • Birmingham, United Kingdom

  • Marketing Communications Department

    • Mar 2015 - Apr 2015
    • Birmingham, United Kingdom

    •Gained an understanding of how the club’s in-house Marketing & Communications team work together to develop the AVFC brand and utilise the full marketing mix to promote their products and services, •Involved in researching propositions and shadowed the campaign planning and execution team. •Assisted the AVTV team for the pre-match show and gained an insight of TV production and the editing processes.•Worked closely with the in-house design team to learn more about design and creativity.

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  Birmingham City Council

  • Wyndley Leisure Centre, Sutton Coldfield, West Midlands

  • Leisure Assistant

    • 2011 - 2012
    • Wyndley Leisure Centre, Sutton Coldfield, West Midlands