Experience

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  Dorseys Lawn & Cleaning Servces

  • Customer Relations Specialist

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  Dorsey's Lawn & Cleaning Servces

  • Union City, Georgia

  • Customer Relations Specialist

    • Jan 2010 - Present
    • Union City, Georgia

    Strategic Consulting, including business plan & sales strategy development.Advising new businesses and residents and HOA on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Generated new development deals for a real estate development company that focuses on multi-family residential projects, including real-estate and commercial market analysis.

• 

  Resurrection House for All Nations

  • Childrens Ministry Teacher

    • 2011 - 2014

  • Teacher, Projection, Production Ministry

    • 2011 - 2014

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  Marta/Police Services, Communications

  • MARTA

  • Criminal Justice Information Tech/Police Dispatcher

    • Sep 2006 - Dec 2010
    • MARTA

    Received and processed high volume incoming emergency and non-emergency calls via telephone and radio from internal and external customers. Aggressively, monitored the activity of field service providers for the purpose of their safety. Carefully managed information for police, fire, rail, bus and medical services, through the CAD system. Collaborated with the GBI through their service provider GCIC to access persons, vehicles, guns etc. Served as a Dispatch Trainee.

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  Grady Health System

  • 2420 Piedmont Avenue Atlanta, Ga. 30324

  • Patient Access Representative

    • Oct 2001 - Jul 2005
    • 2420 Piedmont Avenue Atlanta, Ga. 30324

    Admitted and assessed incoming patients to the psychiatric emergency clinic. Scheduled patients for appointments at various clinics. Verified patient's insurance coverage and coordinated phone triage between doctors nursing staff and counselors. Researched and updated patient information using medical and demographic databases and supported medical staff during crisis situations.

• 

  Union City Police Department

  • Union City, Ga

  • Communications Officer

    • Nov 2002 - Jun 2005
    • Union City, Ga

    Strategically managed vital data for police, fire and emergency medical services. Directed information between state and local crime information agencies and databases. Executed weather alerts and precautions to personnel, community and business agencies. Dispatched emergency callers to public safety officers, firefighters and administration.

• 

  Corporation for National and Community Service

  • Atlanta, Ga

  • Project Director/Coordinator

    • Aug 2001 - Aug 2002
    • Atlanta, Ga

    Served as director and liaison to various non-profit organizations and community groups. Managed administrative operations and instituted youth activities for after-school program and life skills development for the women's shelter. Supervised staff members and volunteers. Informed businesses, education and non-profit organizations via public speaking engagements. Researched grants opportunities.