Experience

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  University Of San Diego

  • Senior Instructional Designer

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  University of San Diego

  • United States
  • Higher Education
  • 700 & Above Employee

  • Senior Instructional Designer

    • Aug 2023 - Present

  • Instructional Designer

    • Jul 2020 - Present

    Responsible for curriculum design, development, implementation and maintenance of online and hybrid courses for the University of San Diego. Collaborate with faculty and Subject Matter Experts and other stakeholders to design and develop high quality, academically rigorous, and engaging online courses. Advise faculty on instructional design best practices in online education courses. Implement quality assurance practices, troubleshoot design and technological issues with the online team, and make recommendations for streamlining design and multimedia processes. Efficiently track and manage projects within a tight deadline, and manage course file organization.

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  Kids Included Together

  • United States
  • Professional Training and Coaching
  • 1 - 100 Employee

  • ELearning Technology Manager

    • Dec 2019 - Jul 2020

    Responsible for supporting the strategic plan by designing, implementing, assessing and supporting state-of-the-art online learning technologies and information technologies within KIT. Provide influence, expertise and resourcefulness to the eLearning Team and CMO in the best practices of online education. Responsible for managing the development of online learning projects, managing the Learning Management System, and eLearning/Technology Specialist position.

  • eLearning Technology Specialist

    • Apr 2018 - Jul 2020

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  University of San Diego

  • Instructional Technologist

    • May 2015 - Mar 2018

    -Work directly with Instructional Designers to bring storyboard content to life within Storyline and Captivate, to deploy within the LMS.-Collaboratively work with Instructional Designers and clients on a variety of electronic communications projects to develop, present, and recommend interactive or multimedia elements and visual material for online courses.-Create instructional multimedia learning objects that include audio, video, animations, podcasts, and presentations (Captivate and/or Storyline). -Provide LMS administrative assistance and support to the entire Department as well as Subject Matter Experts.-Ability to manage content within the LMS, organize and assess digital media management, assessment and tracking systems.-Quality check over 100 online courses within the Division of Professional and Continuing Education.-Assist with highly complex projects, including monitoring web sites and responding or drafting responses to complex or sensitive e-mail inquires with colleagues and/or stakeholders.

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  College of Lake County

  • Grayslake, Illinois

  • Senior IT Technician

    • Jan 2013 - Apr 2015
    • Grayslake, Illinois

    -Provide first level computer technical and hardware support to users at the College.-Provide technical software support for: Microsoft Office, Excel, PowerPoint, Outlook, Respondus, Camtasia Relay, TurningPoint, and Adobe Products.-Effectively supervise, support, and assist student workers in the Information Technology Service Desk on campus.-Provide general support (to students and/or personnel) for common operating systems, computers and networking issues.-Install and maintain authorized computer hardware, software, and peripherals in accordance with College's acceptable use policy.-Assist Helpdesk Support by answering the phone and creating Helpdesk Tickets.-Utilized imaging software such as Ghost and Altiris.-In depth knowledge of Windows Operating System (Windows 7) and Apple Operating Systems (OS X and above).

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  The Fountain Group

  • Rolling Meadows, IL

  • Help Desk Specialist

    • Oct 2012 - Jan 2013
    • Rolling Meadows, IL

    Answered customer facing telephone calls.Assisted external customers with proprietary educational software questions and technical issues.Utilized ticketing software to create and track customer information.

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  California State University, Long Beach

  • Long Beach, CA

  • Academic Technology Support Representative

    • Apr 2006 - Jun 2011
    • Long Beach, CA

    Assisted users over the phone and online (interactively) with Blackboard Learning educational management software issues.Assisted users in developing Blackboard academic courses online and assisted in managing various features, which include the Grade book, Course Documents, and Tests/Quizzes.Delivered Blackboard training to Faculty members in groups and on an individual basis on curriculum development and incorporating technology in their courses.