Experience

• 

  SUZOHAPP

  • Las Vegas, Nevada

  • Sr. Manager of Sales Coordination & Care

    • Feb 2015 - Present
    • Las Vegas, Nevada

    Manage a team of sales coordinators, customer service specialists and warehouse/production professionals across multiple US locations and several Distribution and OEM business verticals.Remove obstacles for my teams success, handle service escalations, maintain schedules, enable backup and support and find opportunities to mentor and share knowledge base amongst the team. Monitor assigned KPI’s for each department and interface with executive leadership to keep them informed and action change when trends need intervention.

• 

  Super Color Digital, LLC

  • Las Vegas, Nevada Area

  • Customer Support Specialist Lead

    • Aug 2014 - Feb 2015
    • Las Vegas, Nevada Area

    Account management from order entry to delivery.

• 

  Suzo-Happ Group

  • Las Vegas, Nevada Area

  • OEM CUSTOMER SERVICE

    • Nov 2012 - Aug 2014
    • Las Vegas, Nevada Area

• 

  Aspen Marketing

  • Greater St. Louis Area

  • Sr. Account Supervisor

    • Aug 2004 - Sep 2012
    • Greater St. Louis Area

    Execute order entry, job instructions, quotes, compare bids and generate PO’s for projects. Experience with cutsheet, continuous web, and IGEN printed direct marketing solutions. Worked daily with data dumps to verify offers matched client selection. Built client relationships by providing excellent customer service, QC, project management and billing. Trained of peers/new hires on processes and served as path of intermediate escalation.

• 

  Suburban Graphics

  • Account Representative

    • Sep 2001 - Jun 2004

    Order entry and project management for assigned accounts.Assist art department with all new art files and production templates (CAD, Illustrator, & Photoshop).Create manufacturing instructions for production. Monitor and track work orders from entry to shipment.Assist shipping/receiving with commercial invoices, bills of lading and customs documents as needed.

• 

  Crescent Cardboard, L.L.C

  • Precut Sales Support Representative

    • Jan 2000 - Sep 2001

    Order Entry and project management for assigned accounts.Assist client with product design, color, and size. Monitor orders from entry to production and track shipment through delivery.Travel as needed to accounts to resolve issues with product and/or service. Trained all new hire support representatives.

• 

  The Great Frame Up

  • asst mgr, mgr

    • 1994 - 2000