Experience

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  Homelike

  • London, England, United Kingdom

  • Global Key Account Manager - Supply Chain

    • Jun 2023 - Present
    • London, England, United Kingdom

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  WeAreQIG

  • United Kingdom
  • Hospitality
  • 1 - 100 Employee

  • Global Key Account Manager - Supply Chain

    • Dec 2022 - Jun 2023

  • Global Key Account Manager - Team Leader

    • Jan 2022 - Dec 2022

  • Global Reservations Consultant

    • Dec 2019 - Feb 2022

  • Senior Reservation Agent

    • Feb 2017 - Nov 2019

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  Hilton Hotels & Resorts

  • United States

  • Guest Services Surpervisor

    • Mar 2015 - Sep 2016
    • United States

    • Provide guest support from pre-arrival through check-out;• Daily front desk routine, guest services, reservations and concierge;• Night Audit; • Cashiering, responsible to upload all payments information from guest and hotel shop;• MOD on night/overnight shifts and weekends;• Responsible for new team members training agenda.

• 

  Grand Hyatt São Paulo

  • São Paulo, Brazil

  • Guest Service Officer

    • Sep 2012 - Feb 2015
    • São Paulo, Brazil

    • Provide outstanding guest service from check-in through check-out;• Answer all guest queries by telephone, email or in person;• Crew Coordinator;• Responsible for GSO monthly meeting, pointing out team concerns and suggestions to management team;• In charge of Department Hystar Competition, gathering all information from management team and highlighting monthly achievements of the first three positions;• Ensure that the team had all materials need to develop daily routine, checking storage and requesting it when needed without going over monthly budget. Always finding ways to reduce the use of stationary keeping the department "eco friendly";• Overview F&B service flow and quality from Executive Lounge;• Comply with Trainees, Inters and Apprentices training program. Following agenda and giving feedbacks at the end of training session;• Elaborate projects to improve existing procedures or creating new ones.

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  Hilton Hotels & Resorts

  • United States

  • Front Desk Agent

    • Mar 2012 - Aug 2012
    • United States

    • Guiding and solving general guests queries in order to exceed expectation;• Monitor and correct guest and master accounts;• Assist and guide foreign guests in Portuguese and Spanish for further clarification on their stay, hotel facilities, restaurants and touristic information, helping with tickets attractions purchase and restaurants reservations.

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  Hilton Grand Vacations

  • United States

  • Recreation Agent

    • May 2011 - Oct 2011
    • United States

    • Lead and participate in supervised children's recreational activities offered by the hotel;• Help to develop appropriate recreational programs for children, ensuring a safe environment for all;• Respond to requests in a timely, friendly and efficient manner; • Perform general recreation tasks as needed.

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  Starwood Hotels & Resorts Worldwide, Inc.

  • São Paulo, Brazil

  • Front Desk Associate

    • Jan 2010 - Apr 2011
    • São Paulo, Brazil

    • Front Desk and Concierge daily responsibility;• Customer service oriented in achieving guest satisfaction, problems solution and complaints feedback, obeying Starwood procedures and standards;• Assist guests with restaurants reservations, tourist activities, airline tickets and any other entertainment in the city;• Perform nightly audits correcting errors and revenue loss;• Assist Financial Team with invoices and customer records;• Responsible for training new employees, paying attention to details, avoiding possible mistakes, motivating and explaining the importance of every procedure.