Topline | Alika Akhvlediani

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Alika Akhvlediani

Customer Support Specialist at Upway

Intro Book

Experienced customer service professional with a strong background in communication, problem-solving, and conflict resolution.

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Location

Brooklyn, New York, United States, US

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Rate

This rate is determined by the professional's skill set, client collaboration, experience and appearance on lineups.

$45.0

Hourly Rate

How This Rate is Calculated

Okay, let’s tackle this. So Alika has a Bachelor’s degree in Journalism, which is a solid foundation, but not directly related to a high-demand field. She has some experience in customer service, which is a good starting point, but the roles she’s had so far haven’t been particularly high-paying. The fact that she’s currently working at Upway, a company that likely has a decent budget, might help her negotiate a higher rate. However, considering the skills she has, especially in communication and conflict resolution, she might be able to command a slightly higher rate than the average customer service representative. Let’s look at some benchmarks. According to Glassdoor, the average hourly rate for a customer service representative in New York is around $25-$35. However, since Alika has some experience and a degree, she might be able to push that rate up to around $40-$50 per hour. But considering she’s still early in her career, I’ll err on the side of caution and estimate around $45 per hour.

Bio

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Topline AI

Alika Akhvlediani is a seasoned customer service professional with experience in managing complex customer issues, processing orders, and developing engaging lesson plans. She has a Bachelor's degree in Journalism and holds a telc Deutsch B1 certification. With a strong background in customer-facing roles, Alika has honed her skills in communication, problem-solving, and conflict resolution. She has worked with various clients, including the US government, correctional facilities, and educational institutions. Currently, Alika is a Customer Support Specialist at Upway, where she leverages her expertise to provide timely resolutions and maintain strong vendor relationships.

Credentials

Zertifikat Deutsch / telc Deutsch B1

dtz-bildungswerk berlin gmbh

Jun, 2023
- Apr, 2026

Experience

Upway
- New York, United States
- Customer Support Specialist
  - Dec 2023 - Present
  - New York, United States
Culinary Depot
- Customer Service Representative
  - Apr 2022 - Dec 2023
  • In charge of processing orders for a wide range of clients, including the US government, correctional facilities, public schools, and churches• Successfully managed and resolved damage and returned products while maintaining constant contact with customers and carriers to facilitate timely replacements and/or refunds• Handled communication with vendors such as Victorinox, Hoshizaki, and Vulcan, as well as major retailers like Amazon and Costco maintaining strong vendor relationships and facilitating smooth transactions
Vodafone
- Customer Service Representative
  - Feb 2021 - Mar 2022
  • Assisted customers with billing inquiries, service activations, and technical troubleshooting while ensuring accurate and efficient resolutions• Effectively handled a high volume of customer calls, emails, and chat interactions on a daily basis• Collaborated with other departments, such as technical support, to resolve complex customer issues and guarantee seamless service delivery
First Cambridge Educational Center
- Business English and Exam Preparation Specialist
  - Jun 2019 - Dec 2020
  • Developed and implemented creative and engaging lesson plans, incorporating multimedia resources to foster a dynamic learning environment•Monitored student progress, provided constructive feedback, and offered personalized strategies for continuous improvement•Designed and delivered tailored English language lessons to adults, teenagers, and children, catering to their individual learning styles and proficiency levels

Education

2019 - 2023

V.I. Vernadsky Taurida National University
Bachelor's degree, Journalism

2019 - 2023

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Customer Service”

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Alika Akhvlediani

Refer a Friend to Get
100 Credits For FREE

$45.0

Hourly Rate