Experience

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  Self-employed

  • IT Lectureship

    • Dec 2019 - Dec 2020

    Level 8 - QQI Accredited Institution in Dublin, Ireland.

  • Software Consultancy

    • Oct 2018 - Oct 2020

    Document Management Systems (DMS) & Electronic Imaging & Archival,Enterprise Resource Planner (ERP),Customer Relationship Management (CRM),Business Intelligence (BI),Research Assistance.

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  InnoKAT Pakistan

  • Islamabad

  • Project Manager - Software Development

    • May 2016 - Mar 2017
    • Islamabad

    Managed the following Software Development (Corporate Portal & Mobile Apps Development), Penetration Testing for Pakistan Telecom Company Limited (PTCL)Programming Languages: ASP.Net MVC MicroServices Architecture, C#, JavaFeatures:1. PTCL Corporate Portal (http://PTCL.com.pk)a. PTCL Services Online.b. Online Bill Payment and Account Information.c. Online PTCL Products and Services Information and Shopping.d. Netflix Services with carrier billing.e. Online Tax Inquiries.2. PTCL Mobile Apps (PTCLTouch) Development (Android, iOS, Windows Phone, Black Berry) Offering PTCL Services to Customers on Smart Devices.a. PTCL & UFone bill payment through Credit/ Debit Cards.b. Provide Information for Landline & EVO Devices Subscribers.c. Order PTCL Services & Products.d. Compalints (Registration & Status)e. Usage Inquiries

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  Etisalat - Emirates Telecommunication Corporation

  • Dubai, United Arab Emirates

  • Project Manager

    • May 2015 - May 2016
    • Dubai, United Arab Emirates

    • Strategic Management of projects with entrepreneurial drive through to delivery/ launch by matrix management of highly skilled to semi skilled cross functional matrix PM teams taking ownership w.r.t. performance review/ reporting/ audit over bi-weekly steering committee meetings using dashboards, RAID Logs etc. • Deliver an agreed portfolio of 8 programs with 35+ PMs, 8 SC Members (2 SVPs, 6 VPs).• Manage stakeholders, pushing the leading edge of innovation, information sharing and project management practices.• Strategic KPI reporting, performance audits, dashboard design & implementation along with underlying eco-system to inform wider business strategy through operational level metrics & insights, translating decisions into Operational Plans.• Ensure efficient and effective strategic execution by linking corporate goals to employee objectives and drive implementation ensuring communication is cascaded up/ down between executives, mid managers and project teams.• Strategy Implementation, definition of processes, data inputs, decision points, milestones & compliance administration.• Act as Primary point of contact for Progress Reporting, Risk & Escalations management, Change Requests at periodic Steering Committee sessions and work with internal teams through follow up communication & meetings with Program Owners & SPOCs, Project Owners & Managers to identify causes/ fixes. • Manage, lead implementation of multiple time sensitive high capital BSS/OSS projects for process/ capability improvement and innovation. • Manage short & long-term project plans with associated documents, equipment specifications, services (Network/ CCTV/ Electrical) diagrams for consultant hand-off.• Manage priorities, make/ buy decisions, shared resources, risks, change requests, escalations to achieve project goals. • Organize weekly review meetings with geographically distributed teams (Video Link), Manage MoMs.• Collaborate across functions ensuring shared goals are met..

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  Etisalat

  • Dubai, United Arab Emirates

  • Program Management Experience

    • May 2015 - May 2016
    • Dubai, United Arab Emirates

    Program Management: Strategy 2015 Programs : - Dominate Dubai,- Multi-Channel Transformation.Strategy 2016 Programs : - Dominate Dubai - 9 Projects,- Reach & Capacity Expansion - 6 Projects, - Indirect Channels Reinforcement - 10 Projects, - Front-line Service Model Excellence - 9 Projects, - Acquisition Quality & Value Enhancement - 8 Projects, - Team Development - 8 Projects, - Operational Efficiency Improvement - 8 Projects, - Innovation - 4 Projects.

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  InnoKAT

  • Dubai Silicon Oasis Authority

  • Project Manager

    • Sep 2012 - May 2015
    • Dubai Silicon Oasis Authority

    a. Emirates Post Intranet Portal - Govt. of Dubai (Offshore Dev. for Integrated Joomla Portal)b. EDMS Upgrade from eDocs DM 5.1 to DM 5.3 for Roads and Transport Authority – Govt. of Dubai.c. Corporate Portal & Mobile Apps Development for Pakistan Telecom Company Limited (Android, MacOS, WinOS)• Onsite and off-shore Project Management of assigned projects using Agile & Waterfall Methodology.• Use Entrepreneurial drive to establish short and long-term project plans (in alignment with objectives) along with associated communications documents, manage competing priorities, marshal resources, make/ buy analysis. • Breakdown projects into manageable pieces, communicating goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote teams.• Drive requirements ensuring timely delivery of service/ solution, managing complete SDLC.• Identify & manage project dependencies/ critical path, risk mitigation, Anticipate bottlenecks, make trade-offs, balance business need vs tech. constraints, manage test plans, take detective & corrective actions to identify and resolve issues.

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  Roads and Transport Authority, Govt. of Dubai.

  • Umm Ramool, Dubai

  • EDMS Consultant

    • May 2007 - May 2015
    • Umm Ramool, Dubai

    a. Roads and Transport Authority - Govt. of Dubai (7+ year Opentext eDocs DM & Workflow Support)b. Roads and Transport Authority - Govt. of Dubai (Implement Doc Mgmt, Records Mgmt, eArchive + 6 Integ.)c. Roads and Transport Authority - Govt. of Dubai (Chairman Office Business Analysis DM Workflow)d. RTA EDMS Upgrade, Document Migration (eDocs DM 5.1.0.5 SR6 MR5 to eDocs DM 5.3 P5)e. EDMS Upgrade from eDocs DM 5.1 to DM 5.3 for Roads and Transport Authority – Govt. of Dubai.f. Ajman E-Gov & Free Zone Authority (Govt. of Ajman) Business Analysis & EDMS Implementation g. Sorouh Real Estates Abu Dhabi – UAE; EDMS Implementation & KOFAX Ascent Capture Integration.• Maintain the overall Document Management (eDocs DM 5.1.0.5) and Records Management (RM) environment. • Perform Business analysis (Taxonomy & Attributes), prepare business and technical specification documents, monitor system, respond to system issues, apply patches, perform upgrades, manage security & user administration.• Create the new eDocs DM client package, migrate packages to new environments, participate in release management, provide Tier-2/3 helpdesk support, including supporting plugins for MSOffice Suite, archiving of emails and standard and non-standard documents to eDOCS for certain users, user & group trainings, document archival, backlog upload application development, capacity planning & storage management with in compliance with policies & procedures.• Support information security activities, including investigating security vulnerabilities, determining remediation actions and supporting authority to operate (ATO) activities and to develop and maintain 6+ application integrations.Achievements:1. Customer Satisfaction since 2007. (More Business)2. Reliable EDMS System & Upgrades.3. Fast Access to Docs. 15+ Million Docs.4. Multiple Departments migrated from conventional File System (Shared Folder) to EDMS.5. Six (growing) Integrations on top of EDMS.

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  S & R Logistics F.Z. L.L.C.

  • Dubai Airport Free Zone Authority

  • Software Engineer

    • Dec 2005 - Oct 2006
    • Dubai Airport Free Zone Authority

    www.PhoneTrade.cc ( Development & Operational Maintenance for Group of Online Trading Portals)The Project was one of the most common destinations for mobile phone traders around the globe who took interest in trading opportunities in UAE. With over 800 member companies (around 250 from UK) and exponentially growing rate of membership.Responsibilities: • Development & Maintenance of website in 6 months that increased visitors by 500 times. Requirements Management, Use web analytics to optimize system performance visitor experience, identify areas of improvement and maintenance using A/B testing. Optimize scripts & speed (using techniques such as header compression).• Work closely with Project Stakeholders and Development Team to develop detailed specification documents with clear project deliverables, timelines to ensure timely completion of deliverables. Communicate design strategy and rationale to key stakeholders.• Collaborate with marketing teams to evolve UI component design, perform content writing and SEO.• Communicate progress reports to Project Leaders in a team and in Individual capacity.• Engage in outside-the-box thinking to provide high value-of-service to clients.• Educate peers in best practices around information architecture, interaction & visual design and emerging tech.Related Projects Developed: www.CPUTrade.cc, www.SmartTrade.cc, www.WorldTrade.cc

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  ARY Speed Remit Worldwide F.Z. L.L.C.

  • Dubai Airport Freezone Authority

  • Software Programmer

    • Feb 2005 - Sep 2005
    • Dubai Airport Freezone Authority

    Online Remittance System Development, Operational Maintenance and B2B integrations Development & Maintenance of Online Money Transfer Application for ARY Speed Remit FZ Co. Product Enhancement and Maintenance for one year. Includes B2B Data Exchange Windows Service Modules using FTPS for partner exchanges worldwide.Responsibilities: • Development & Maintenance of website in 6 months that increased visitors by 500 times. Requirements Management, Use web analytics to optimize system performance visitor experience, identify areas of improvement and maintenance using A/B testing. Optimize scripts & speed (using techniques such as header compression).• Work closely with Project Stakeholders and Development Team to develop detailed specification documents with clear project deliverables, timelines to ensure timely completion of deliverables. Communicate design strategy and rationale to key stakeholders.• Collaborate with marketing teams to evolve UI component design, perform content writing and SEO.• Communicate progress reports to Project Leaders in a team and in Individual capacity.• Engage in outside-the-box thinking to provide high value-of-service to clients.• Educate peers in best practices around information architecture, interaction & visual design and emerging tech.

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  WorkPlains Pvt. Ltd.

  • I-8 / 1, Islamabad.

  • Software Engineer

    • Apr 2003 - May 2004
    • I-8 / 1, Islamabad.

    Work+ Document Management SystemDesign, Development and Deployment of an XML Web Service for central management of documents and its client application. Work+ Document Management System Client • Document Management System (Web Service with Web Portal Client) Development using ASP.Net, C# and SQL Server. • Development of key document management features (document classification, check-in/out, version control, searching, security) using WebDAV - class 1 (web distributed authoring & versioning to create, edit, delete, lock/ move files and folders) and managing integration with Work+ BPM Suite at various touchpoints (Agents).• Development of virtual folder (Windows Explorer Extension) as Windows Explorer Document Management Interface.

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  Elixir Technologies

  • Islamabad

  • Intern Programmer

    • Jan 2000 - Aug 2002
    • Islamabad

    a. Elixir Design Pro Tools ManagerWindows Shell Integrated Application developed for Elixir Technologies Corp. All OOAD was performed in UML using Rational Rose. The software was inspired by another application developed by the same company in mid 80s. Thus the requirement of modern ergonomic interface standards (using Objective Toolkit) as compared to the old Apple GEM technology used by the company and Windows as compared to the DOS platform. Participated in all stages of project lifecycle.b. Elixir Design Pro Graphics EditorUI Development of a Raster Graphics Editor. It involved features like Zooming In/Out, Print Previewing, Scaling, Docking Toolbars, Bitmapped Menus and Control Bars etc.