Bio
Credentials
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Revenue Management Certification
IHG Hotels & ResortsJan, 2024- Apr, 2026 -
Revenue Management Learning Series - Building a Foundation
IHG Hotels & ResortsNov, 2023- Apr, 2026 -
Demand360
AmadeusMay, 2023- Apr, 2026 -
RevenueStrategy360
AmadeusMay, 2023- Apr, 2026 -
The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy
ESSEC Business SchoolMay, 2023- Apr, 2026 -
IHG CONCERTO HOTEL RELEASE 2 - INVENTORY RESET PROCESS PHASE II
IHG Hotels & ResortsApr, 2023- Apr, 2026 -
IHG Concerto Hotel Release 2 - Immersion session Istanbul 14/03/2023
IHG Hotels & ResortsMar, 2023- Apr, 2026 -
Opera PMS Introduction to Group Blocks for OPERA PMS
OracleJan, 2023- Apr, 2026 -
Microsoft Excel Temelleri
BTK AkademiOct, 2022- Apr, 2026 -
Wish-Want-Walk RevMan Guidance Training
IHG Hotels & ResortsAug, 2022- Apr, 2026 -
Miscellaneous and Reports for OPERA PMS
OracleJul, 2022- Apr, 2026 -
OPERA PMS Configuration
OracleJul, 2022- Apr, 2026 -
OPERA PMS Front Office / Reservations
OracleJul, 2022- Apr, 2026 -
Opera PMS Night Audit for OPERA PMS
OracleJul, 2022- Apr, 2026 -
Reservation Management for OPERA PMS
OracleJul, 2022- Apr, 2026 -
RMS Fundamentals: Yielding & Price Optimization
IHG Hotels & ResortsJul, 2022- Apr, 2026 -
Yield Management Tools & Strategies
IHG Hotels & ResortsJul, 2022- Apr, 2026 -
IHG Concerto Rates and Inventory Reporting
IHG Hotels & ResortsJun, 2022- Apr, 2026 -
Revenue Management Essentials Certification - Part One
IHG Hotels & ResortsApr, 2022- Apr, 2026 -
Revenue Management (RM) Reports
IHG Hotels & ResortsDec, 2021- Apr, 2026 -
GRS Fundamentals - Reservation, Rate and Inventory Management
IHG Hotels & ResortsNov, 2021- Apr, 2026 -
Opera PMS v5 Training Guide
IHG Hotels & ResortsNov, 2021- Apr, 2026 -
Wyndham Rewards Champions Meeting 2019
Wyndham Hotels & ResortsJan, 2019- Apr, 2026 -
Wyndham Rewards: Sales at the Front Desk
Wyndham Hotels & ResortsSep, 2018- Apr, 2026 -
Wyndham Rewards: Learn the Magic: Front Desk Staff Training
Wyndham Hotel GroupNov, 2017- Apr, 2026 -
İnsan Kaynakları Yönetimi
İstanbul İşletme EnstitüsüApr, 2017- Apr, 2026 -
Liderlik ve İşletme Yöneticiliği
İstanbul İşletme EnstitüsüApr, 2017- Apr, 2026 -
Turizm Sektöründe İnternet Uygulamaları
Burhaniye Ticaret OdasıDec, 2016- Apr, 2026 -
Caffe Vergnano Barista
BaristaJul, 2012- Apr, 2026
Experience
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Cluster Revenue Analyst (Leased Hotels)
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Jun 2024 - Present
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Türkiye
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Hospitality
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1 - 100 Employee
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Revenue & Reservations Supervisor
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Aug 2023 - May 2024
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Online Channels and Reservation Executive
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Oct 2021 - Aug 2023
*Maximizing room revenue and occupancy by effectively controlling rates and availability.*Updating the various distribution channels for proper rate and room availability.*Assisting in the creation and maintenance of rate codes in the various systems.*Ensuring that the content and pictures are up-to-date on brand.com and all online channels.*Completing the follow-through of no-show and late cancellation charges.*Ensuring that guaranteed, pre-paid, and non-refundable bookings' payments are processed accordingly.*Providing input into the different booking lead times of market segments to facilitate future control.*Monitoring and controlling the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment.*Updating booking curve and history spreadsheets daily
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Dedeman Hotels & Resorts
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İstanbul, Türkiye
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Night Auditor - Dedeman İstanbul
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Jan 2020 - Oct 2021
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İstanbul, Türkiye
• Posts room charges and taxes to guest accounts. • Processes guest charges voucher and credit card vouchers.• Transfer charges and deposits to master accounts.• Checks to see that all charges are assigned to the appropriate departments.• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.• Verifies that room rates are correct and posts those rates to guest accounts.• Tracks room revenues, occupancy percentages, and other front office statistics.• Prepare of End of day procedure.
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Türkiye
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Hospitality
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1 - 100 Employee
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Front Office Shift Leader
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Jan 2019 - Apr 2019
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Wyndham Rewards Champion
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Nov 2017 - Apr 2019
World Champion in October
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Front Office Clerk
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Nov 2017 - Jan 2019
*Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately,*Answering screening and forwarding incoming phone calls,
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Resepsiyonist
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Sep 2016 - Sep 2017
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Balikesir, Turkey
*Rezervasyonlu veya rezervasyonsuz gelen misafirleri nazikçe ve güler yüzle karşılayıp onların eksiksiz şekilde kayıtlarını ve otele giriş işlemlerini tamamlamak,*Misafirlerin Check Out, Hesap Kapatma ve Fatura kesme işlemlerini prosedürlere uygun olarak yapmak,*Bir önceki ve bir sonraki shift ile ilgili bilgi alışverişinin tam ve sağlıklı olarak yapmak,*Tüm oda tipleri, fiyatları, promosyonlar, otel içi servis birimleri ve şehir hakkında tam bilgiye sahip olmak,*Tüm misafir bilgilerini kayıt formundan bilgisayara geçirmek,
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Trainee
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Jun 2015 - Sep 2015
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Trainee
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May 2012 - Oct 2012
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Trainee
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May 2011 - Oct 2011
Ziyafet Servis Stajyer
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Education
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2013 - 2018Balıkesir Üniversitesi
Lisans Derecesi, Burhaniye Uygulamalı Bilimler Yüksekokulu Turizm İşletmeciliği ve Otelcilik -
2008 - 2013Etiler Anadolu Otelcilik ve Turizm Meslek Lisesi
Konaklama ve Seyahat Hizmetleri
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Industry Focus. “Hospitality”
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References
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