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Credentials

  • Revenue Management Certification
    IHG Hotels & Resorts
    Jan, 2024
    - Apr, 2026
  • Revenue Management Learning Series - Building a Foundation
    IHG Hotels & Resorts
    Nov, 2023
    - Apr, 2026
  • Demand360
    Amadeus
    May, 2023
    - Apr, 2026
  • RevenueStrategy360
    Amadeus
    May, 2023
    - Apr, 2026
  • The Fundamentals of Revenue Management: The Cornerstone of Revenue Strategy
    ESSEC Business School
    May, 2023
    - Apr, 2026
  • IHG CONCERTO HOTEL RELEASE 2 - INVENTORY RESET PROCESS PHASE II
    IHG Hotels & Resorts
    Apr, 2023
    - Apr, 2026
  • IHG Concerto Hotel Release 2 - Immersion session Istanbul 14/03/2023
    IHG Hotels & Resorts
    Mar, 2023
    - Apr, 2026
  • Opera PMS Introduction to Group Blocks for OPERA PMS
    Oracle
    Jan, 2023
    - Apr, 2026
  • Microsoft Excel Temelleri
    BTK Akademi
    Oct, 2022
    - Apr, 2026
  • Wish-Want-Walk RevMan Guidance Training
    IHG Hotels & Resorts
    Aug, 2022
    - Apr, 2026
  • Miscellaneous and Reports for OPERA PMS
    Oracle
    Jul, 2022
    - Apr, 2026
  • OPERA PMS Configuration
    Oracle
    Jul, 2022
    - Apr, 2026
  • OPERA PMS Front Office / Reservations
    Oracle
    Jul, 2022
    - Apr, 2026
  • Opera PMS Night Audit for OPERA PMS
    Oracle
    Jul, 2022
    - Apr, 2026
  • Reservation Management for OPERA PMS
    Oracle
    Jul, 2022
    - Apr, 2026
  • RMS Fundamentals: Yielding & Price Optimization
    IHG Hotels & Resorts
    Jul, 2022
    - Apr, 2026
  • Yield Management Tools & Strategies
    IHG Hotels & Resorts
    Jul, 2022
    - Apr, 2026
  • IHG Concerto Rates and Inventory Reporting
    IHG Hotels & Resorts
    Jun, 2022
    - Apr, 2026
  • Revenue Management Essentials Certification - Part One
    IHG Hotels & Resorts
    Apr, 2022
    - Apr, 2026
  • Revenue Management (RM) Reports
    IHG Hotels & Resorts
    Dec, 2021
    - Apr, 2026
  • GRS Fundamentals - Reservation, Rate and Inventory Management
    IHG Hotels & Resorts
    Nov, 2021
    - Apr, 2026
  • Opera PMS v5 Training Guide
    IHG Hotels & Resorts
    Nov, 2021
    - Apr, 2026
  • Wyndham Rewards Champions Meeting 2019
    Wyndham Hotels & Resorts
    Jan, 2019
    - Apr, 2026
  • Wyndham Rewards: Sales at the Front Desk
    Wyndham Hotels & Resorts
    Sep, 2018
    - Apr, 2026
  • Wyndham Rewards: Learn the Magic: Front Desk Staff Training
    Wyndham Hotel Group
    Nov, 2017
    - Apr, 2026
  • İnsan Kaynakları Yönetimi
    İstanbul İşletme Enstitüsü
    Apr, 2017
    - Apr, 2026
  • Liderlik ve İşletme Yöneticiliği
    İstanbul İşletme Enstitüsü
    Apr, 2017
    - Apr, 2026
  • Turizm Sektöründe İnternet Uygulamaları
    Burhaniye Ticaret Odası
    Dec, 2016
    - Apr, 2026
  • Caffe Vergnano Barista
    Barista
    Jul, 2012
    - Apr, 2026

Experience

    • Cluster Revenue Analyst (Leased Hotels)
      • Jun 2024 - Present

    • Türkiye
    • Hospitality
    • 1 - 100 Employee
    • Revenue & Reservations Supervisor
      • Aug 2023 - May 2024

    • Online Channels and Reservation Executive
      • Oct 2021 - Aug 2023

      *Maximizing room revenue and occupancy by effectively controlling rates and availability.*Updating the various distribution channels for proper rate and room availability.*Assisting in the creation and maintenance of rate codes in the various systems.*Ensuring that the content and pictures are up-to-date on brand.com and all online channels.*Completing the follow-through of no-show and late cancellation charges.*Ensuring that guaranteed, pre-paid, and non-refundable bookings' payments are processed accordingly.*Providing input into the different booking lead times of market segments to facilitate future control.*Monitoring and controlling the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment.*Updating booking curve and history spreadsheets daily

  • Dedeman Hotels & Resorts
    • İstanbul, Türkiye
    • Night Auditor - Dedeman İstanbul
      • Jan 2020 - Oct 2021
      • İstanbul, Türkiye

      • Posts room charges and taxes to guest accounts. • Processes guest charges voucher and credit card vouchers.• Transfer charges and deposits to master accounts.• Checks to see that all charges are assigned to the appropriate departments.• To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system.• To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing.• Verifies that room rates are correct and posts those rates to guest accounts.• Tracks room revenues, occupancy percentages, and other front office statistics.• Prepare of End of day procedure.

    • Türkiye
    • Hospitality
    • 1 - 100 Employee
    • Front Office Shift Leader
      • Jan 2019 - Apr 2019

    • Wyndham Rewards Champion
      • Nov 2017 - Apr 2019

      World Champion in October

    • Front Office Clerk
      • Nov 2017 - Jan 2019

      *Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately,*Answering screening and forwarding incoming phone calls,

    • Resepsiyonist
      • Sep 2016 - Sep 2017
      • Balikesir, Turkey

      *Rezervasyonlu veya rezervasyonsuz gelen misafirleri nazikçe ve güler yüzle karşılayıp onların eksiksiz şekilde kayıtlarını ve otele giriş işlemlerini tamamlamak,*Misafirlerin Check Out, Hesap Kapatma ve Fatura kesme işlemlerini prosedürlere uygun olarak yapmak,*Bir önceki ve bir sonraki shift ile ilgili bilgi alışverişinin tam ve sağlıklı olarak yapmak,*Tüm oda tipleri, fiyatları, promosyonlar, otel içi servis birimleri ve şehir hakkında tam bilgiye sahip olmak,*Tüm misafir bilgilerini kayıt formundan bilgisayara geçirmek,

    • Trainee
      • Jun 2015 - Sep 2015

    • Trainee
      • May 2012 - Oct 2012

    • Trainee
      • May 2011 - Oct 2011

      Ziyafet Servis Stajyer

Education

  • 2013 - 2018
    Balıkesir Üniversitesi
    Lisans Derecesi, Burhaniye Uygulamalı Bilimler Yüksekokulu Turizm İşletmeciliği ve Otelcilik
  • 2008 - 2013
    Etiler Anadolu Otelcilik ve Turizm Meslek Lisesi
    Konaklama ve Seyahat Hizmetleri

Suggested Services

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Industry Focus. “Hospitality”

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