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Alicia Graser is a seasoned professional with 14+ years of experience in administration, human resources, and program management. She has worked in various roles, including Executive Administrative Assistant, Production Specialist, and Consultant. Alicia holds a Student Mentor training and certification from Forsyth County Board of Education and Substitute Teacher training and certification from Forsyth County Board of Education. She is proficient in Microsoft Office, including Excel, Word, and PowerPoint, and has experience with process improvement, team building, and event planning. Alicia has volunteered as a community volunteer at Browns Bridge Community Church, Whitlow Elementary, and Otwell Middle Schools, and has also worked as a Certified Mentor with FCS, AAU Animal rescue, and HSFC. She has experience with Certificate of Need applications, internal/external marketing and training materials, and has consulted with clients to expedite production in exacting environments. Alicia has worked in various locations, including Cumming, Georgia, and the Greater Atlanta Area.

Experience

    • United States
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Administrative/Production Specialist & Consultant
      • Aug 2021 - Present

    • Consultant/Administrative Specialist
      • Aug 2021 - Present

    • Community Volunteer
      • 2009 - Aug 2023
      • Cumming, GA

      Community Volunteer at Browns Bridge Community Church, Whitlow Elementary, and Otwell Middle Schools

    • Community Volunteer
      • Feb 2007 - Aug 2023
      • Forsyth County, GA

    • Production, Process & Training Specialist
      • Aug 2011 - Jul 2013
      • Greater Atlanta Area

      • Directly responsible for creation of development of Certificate of Need applications, including proofreading, editing, and formatting• Consulted with client when necessary to expedite production in exacting environment• Head research and development of statistical information for use in Certificate of Need documents, including other document creation, training, marketing, and other project materials

  • JAG Incorporated
    • Greater Atlanta Area
    • Senior Production & Training Specialist
      • Jan 2008 - Jun 2011
      • Greater Atlanta Area

      • Created, developed, and implemented internal/external marketing and training materials internally for JAG, Inc. and directly for clients • Consulted directly with clients regarding positioning of different JAG, Inc. training and marketing programs• Consistently exceeded client expectations and JAG, Inc. internal expectations • Created, edited, proofread, and formatted proposals and Request for Proposals to verify they included all terms and conditions based upon individual project timelines, costs, and considerations

    • Senior Production Specialist
      • Apr 1999 - Jan 2007
      • Norcross, GA

      • Production responsibilities included: Proofreading, editing and formatting of all documents, proposals/contracts, presentations, communications, reference materials and correspondence• Developed and implemented internal/external training and marketing, administrative, and reference materials for consultants and Principals, as well healthcare system employees• Research, proofing/editing, binding and filing time sensitive Certificate of Need and RFP documents with the Georgia Department of Community Health, healthcare system clients, and attorneys• Facilitated functional scoring matrices, brochures, quick reference guides, pocket guides and other administrative, training, and documentation tools used by physicians, therapists, RNs and healthcare specialists• Created hospital patient handbooks, reference guides, rights and responsibilities, and discharge and aftercare instructions • Conducted Inter/Intranet troubleshooting, including website management, monthly newsletter creation and architecture• Acted as Administrative Consultant to Gill-Balsano/Mitretek Healthcare Consultants to ensure training and certification of physicians and nurses in programs that tutor compliance within Medicare/Medicaid billing rules and regulations to ensure timely and correct Medicare/Medicaid reimbursement• Created, edited, proofread and formatted proposals to verify they included all terms and conditions based upon individual project timelines, costs and considerations

    • Executive Assistant
      • Aug 1997 - Apr 1999
      • North Georgia

      • Scheduled therapy appointments for physical and occupational therapy and speech/language pathology• Responsible for auditing internal medical charts to ensure up-to-date physician prescriptions. • Verified medical charts included all pertinent forms/checklists to ensure compliance within State and Federal requirements• Created, developed and implemented marketing materials, brochures and other reference materials• Maintained database and distribution lists for two daycare facilities that mainly catered to special needs children

    • Executive Administrative Assistant to Vice President
      • Jul 1996 - Jul 1997
      • Atlanta, GA

      • Responsible for office management, securing travel arrangements, expense report reconciliation and submission, insurance auditing, and maintained public relations databases and network report reconciliation efforts• Created Sales and Operations PowerPoint presentations for all initiatives within the Atlanta Regional Office • Supported staff of consultants, as well as management and leadership personnel• Facilitated training classes and workshops to implement new sales and marketing techniques• Acted as Insurance Plan Administrator and regularly assisted the HR Director and team

Education

  • 2017 - 2027
    Forsyth County Board of Education
    Student Mentor training and certificati
  • 2018 - 2019
    Forsyth County Board of Educatio
    Substitute Teacher training and certification
  • Brookwood High School

Suggested Services

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Industry Focus. “Human Resources and Staffing”

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