Experience

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  ASQ Mgr., Quality and Organizational Excellence, Axelos ITIL4 Strategic Leader

  • Reston, Virginia

  •  Expertise: Process Architectures, Strategy Frameworks, Process and Team Infrastructures

    • May 2023 - Present
    • Reston, Virginia

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  Booz Allen Hamilton

  • McLean, Va

  • Associate

    • Mar 2019 - Apr 2023
    • McLean, Va

    Develop strategy and process components of large Digital, Technology, and Organizational Transformations Provide strategy management, IT Service Management, Business Process Systems, Continuous Improvement Systems, and Service Value Innovation and Strategy.

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  The Buffalo Group

  • Reston, VA

  • Manager, Quality Systems

    • Mar 2018 - Jan 2019
    • Reston, VA

    Manager, Continuous Improvement, Quality Management, Performance Management. Developed process teams for structured process improvement and ITIL 3 process management.

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  Preferred Systems Solutions

  • Springfield, VA

  • Sr. Program Analyst

    • Sep 2016 - Oct 2017
    • Springfield, VA

    As Subcontractor to General Dynamics Information Technology, Springfield, managed ITIL service and process improvement; specifically IT workflows. Continued workflow development, updating, and improvement of 122 Service Transition and Service Integration workflows. Developed large workflow tracking and analysis system to monitor process system and dependencies and analyze capability maturity assessments.

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  ANSER

  • Washington D.C. Metro Area

  • Senior Organizational Excellence Analyst, Principle Task Analyst

    • Aug 2005 - May 2011
    • Washington D.C. Metro Area

    As Senior Consultant, supported Enterprise Systems, Homeland Defense, and Homeland Security Analysis Division, by developing continuous improvement systems; such as, - Continual Service Improvement, Continuous Process Improvement, Business Process Management, Quality Management, and Lean Six Sigma;-- Strategic Change, Transformation, Innovation Management, and Strategy Mapping;-- Performance Management, Metrics Systems, Gap Analysis, Capability Maturity Assessments, Organization Assessments.

• 

  PricewaterhouseCoopers

  • Fair Lakes, VA

  • Senior Management Consultant, Federal Services Division, Process Performance and Strategic Change.

    • Apr 1998 - Sep 2001
    • Fair Lakes, VA

    As Senior Consultant, Strategic Change (PwC) and Performance Improvement (Coopers & Lybrand), supported Federal Civilian and Intelligence Community clients. Provided Planning, Design, and Development of business process improvement and strategic change systems.