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Alice Lam is a seasoned marketing professional with 11 years of experience in market research, sales, digital marketing, and customer service. She has worked at Hantec Markets and Visiongain, providing expertise in market research, sales, and customer service. Alice holds a Master of Arts in Marketing Communication from the University of Westminster and a Bachelor of Science in Marketing and Leisure and Tourism Studies from Canterbury Christ Church University.

Experience

    • United Kingdom
    • Financial Services
    • 200 - 300 Employee
    • Senior Operations Associate
      • Jan 2015 - Present

    • Client Liaison Officer
      • Apr 2013 - Jan 2015

    • PA to CEO
      • Nov 2012 - Apr 2013

  • Visiongain
    • London, United Kingdom
    • Financial Administrator
      • Oct 2008 - Oct 2012
      • London, United Kingdom

      • Sales Ledger: Sort order forms, generate invoices, processing credit card payments using PDQ and cheques using the SAGE 50 Accounts System• Raising and receiving a Purchase Order• To deliver an excellent telephone manner to our high profile clients e.g. Senior Executives, CEO, Managing Director, Chairman• Provide full support and work closely to senior management. • Distribute daily sales report directly to the managing director• Weekly sales report to senior management• To ensure that the Financial records of the business are complete and accurate.• Co-ordinating procurement of office supplies and equipment for departments.• Negotiate with suppliers in order to deliver the best outcome and benefit for the company• Managing the Daily Newsletters• Assist the Credit control and Purchase Department when needed • Dealing with urgent matters that may arise in the absence of the Finance manager.• Meeting all client needs, discuss, resolve issues and enquiries.• General Tax advice for clients• Ensure all information is kept up to date on systems.• Ensuring projects reach the highest quality standard possible.• Continually monitor and revise, when necessary, relevant project processes to ensure consistency of quality and efficient delivery of projects.• Configuration Management: Ensuring project information is kept confidential and up to date at all times.

  • Visiongain
    • London, United Kingdom
    • E-Marketing Executive
      • Oct 2007 - Jun 2008
      • London, United Kingdom

      • This Job position involved market research based on international Telecommunications companies• Selling industrial reports and conferences via email• Gathering information and inputting into a spreadsheet then send out advertising campaigns to potential clients via email • Responsible for ensuring all documents and data are accurate and precise• Developed skills to manage data through computer management system e.g. Microsoft Access• Dealing with all incoming calls and general enquiries • Direct client liaison with regard to status of orders; any other issues.• Complete customer service was required such as pre and post sales services

Education

  • 2006 - 2007
    University of Westminster
    Master of Arts (MA), Marketing Communication
  • 2003 - 2006
    Canterbury Christ Church University
    Bachelor of Science (BSc), Marketing and Liesure and Tourisum Studies

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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