Experience

• 

  FNB Zambia

  • Zambia
  • Banking
  • 500 - 600 Employee

  • Payments Specialist

    • Nov 2023 - Present

    "Dynamic professional with a focus on payments-related initiatives, adept at supporting proof-of-concept stages, developing business cases, and coordinating special projects for the National Payment System (NPS) and industry initiatives. Skilled in industry trend analysis, thought leadership, and maintaining knowledge on international payment system developments. Proficient in internal communication, regulatory compliance, relationship management, and strategic coordination for payment strategies. Let's connect to explore synergies and drive innovation in the payments landscape!"

  • Centralized Processing Supervisor

    • Jan 2017 - Jun 2024

    "Dedicated to enhancing customer satisfaction and experience through faster issue resolution and permanent fixes, alongside optimizing turnaround time across end-to-end customer journeys. Proficient in managing risk within a controlled environment, ensuring timely detection and reporting to maintain operational losses below the Country Appetite. Committed to digitization initiatives, driving innovative solutions to replace manual processes and collaborating with business units to migrate towards digital platforms. Championing the shift to a platform business model, resulting in significant reduction of manual processes and increased automation. Skilled in process management, achieving heightened process speed, real-time and straight-through processing, alongside notable reductions in process errors and breakdowns. Demonstrates expertise in implementing stronger and more effective process controls, enhancing fraud detection capabilities, and improving process productivity and capacity while ensuring cost efficiency."

  • Processing Supervisor

    • Jan 2016 - Dec 2016

    • Supervise operations processing centre team members. This involves caring and growing of direct reports by providing means and ability of holding the team members accountable for providing exceptional support service to branches in respect of all administrative and routine functions as directed by the Operations Processing Manager or as set out in the process guide and adherence to Golden rules and branches Banking Values.• Ensuring that all daily processes are perfectly performed by team members.• Ensuring that EFTs and CIC files are properly transmitted to ZECHL• Ensuring that necessary reports pertaining to EFT and CIC files are printed and submitted to responsible staff concerned.• Ensuring that signature verifications and technical checks are properly done on all inward CIC and in-house cheques.• Ensuring that all outward unpaid cheques and YUFIG messages are properly done • Perform administrative and routine functions as directed by the Operations Processing manager set out in the processing guides (i.e, procedure guides, ZECHL Rules, Golden Rules)• Ensure that all posted entries are checked for correctness. • Ensure that all staff members have necessary tools to perform their duties.

  • Processing Clerk

    • Sep 2013 - Dec 2015

  • Sales Consultants

    • May 2012 - Aug 2013

• 

  UBA Group

  • Zambia

  • Retail, Credit and Liability Products Officer

    • Jul 2009 - Apr 2012
    • Zambia

    • Ensure timely and prompt deployment of retail programs in the country offices. • Review new developments in the bank markets, evaluate potential products and recommend the developments of new products or the modification of existing products. • Provide analysis and product pricing of the select products and services • Manage and resolve retail product program issues arising from field officers and from the various product offices.• Monitor performance; ensure optimization of retail product programs throughout the bank as basis of periodic review of product or marketing strategy.• Facilitate training sessions of new products.• Tariff guide review based on competitor analysis• Ensure that regulatory compliance is maintained on all existing products.