Experience

• 

  Mollie

  • Netherlands
  • Financial Services
  • 700 & Above Employee

  • Senior Customer Success Manager

    • Sep 2023 - Present

  • Customer Success Manager

    • Jul 2022 - Present

• 

  Adyen

  • London, England, United Kingdom

  • Customer Success Manager

    • Jan 2021 - Jul 2022
    • London, England, United Kingdom

• 

  Virgin Media

  • United Kingdom
  • Telecommunications
  • 700 & Above Employee

  • Proposition Manager

    • Sep 2020 - Jan 2021

  • Product Manager

    • Sep 2019 - Sep 2020

    In-life product manager for Virgin Media's fixed mobile convergence product offering. Responsible for optimising FMC to further satisfy the consumer base, increase customer loyalty to reduce churn and drive meaningful revenue growth through XSUS.

  • Commercial Marketing Graduate

    • Sep 2017 - Aug 2019

    Joined Virgin Media on the Commercial Marketing graduate programme where I completed 4 placements over 2 years. PropositionsDeveloping customer-centric propositions to drive commercial benefit and increase overall customer satisfaction. Customer ServiceFirst-hand operational experience managing external agent relationships, onshore and offshore, to drive improved customer experience whilst also delivering against commercial targets. Brand Strategy & ExperienceCoordinated brand input, project plans and budgets for the Brand studio whilst successfully managing many internal clients across a variety of business areas to deliver internal and external brand activations. Digital MarketingSuccessfully built and maintained relationships with multiple agencies, creating engaging cut through content to deliver against key metrics, communicating brand and product strategy’s to prospects and existing customers.

• 

  What To Say

  • Buckinghamshire

  • Account Manager

    • Apr 2016 - Jun 2016
    • Buckinghamshire

    Account manager for a school sports clothing client. I mapped, analysed, and researched 560 local authority and independent schools across South West and Central England. • Completed detailed data collection and cleansed historic information to create a robust database of 500 schools.• Exceeded client and managers expectations by hitting weekly and monthly targets. • Trained new recruits on sales and marketing techniques and monitored their progress.

• 

  adidas

  • Germany

  • Product Marketing Intern

    • Sep 2015 - Mar 2016
    • Germany

    Secured a 6-month internship based in their Headquarters in Germany and relocated to Nuremburg. • Analysed and interpreted market data and trends to help position established and emerging products - worked with external influencers to gain direct consumer insights into the brand.• Organised and maintained detailed product information systems including responsibility for over 3,000 samples, and corresponded with 3 international business centres.• Accurately completed a complex report on over 500 products, which required collating data, analysing target margins, price positioning and the effect of exchange rates in global markets.

• 

  adidas

  • Manchester, United Kingdom

  • Brand Ambassador

    • Sep 2014 - Jun 2015
    • Manchester, United Kingdom

    Selected from 2,000 applicants through a rigorous 4 round recruitment process. Achievements included: • Increased participation in university sport by running events and competitions that encouraged more students to get active. • Reached out to students to collate data regarding their sporting motivations, barriers and aspirations – produced a detailed report and presented this to senior management.• Successfully raised brand awareness and advocacy, resulting in incremental website hits, in-store visits and social media activity.• Created and maintained a comprehensive on-line presence through social platforms.

• 

  CHANEL

  • London, United Kingdom

  • Client Control Centre Advisor

    • Jul 2013 - Sep 2013
    • London, United Kingdom

    Full time, paid role within the Customer Service Centre at their Bond Street, London Head Office

• 

  Private Family

  • Buckinghamshire

  • Au Pair

    • Aug 2012 - Mar 2013
    • Buckinghamshire

    6 months childcare for a family with 4 girls, including a new born baby.

• 

  WII SELECT EVENTS AND HOSPITALITY STAFF LIMITED

  • London, United Kingdom

  • Hostess

    • Feb 2012 - Mar 2013
    • London, United Kingdom

• 

  White Stuff

  • Buckinghamshire

  • Supervisor

    • May 2010 - Mar 2013
    • Buckinghamshire