Experience

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  Grip Clinch Canada

  • Brampton, Ontario, Canada

  • Inside Sales Representative And Customer Service

    • Aug 2020 - Oct 2021
    • Brampton, Ontario, Canada

    Carry out all necessary duties and responsibilities as a CSR/Admin Assistant/Order Desk/Inside Sales; including but not limited to receiving customers calls and answering questions related to products, company location, and hours; conducting sales; relaying, and forwarding calls and mails to respective individuals; Learning the Epicor Prophet 21 software to be able to conduct sales and check inventory; Receiving tools and parts for service department; Following up on clients on outstanding payments, receiving/using the POS for cash sales and invoice payments; Liaising with accounts department on a regular basis re: outstanding payments. Key Accomplishments• Reorganised and revamped office showroom to better accommodate walk-in clients. This included doing inventory, labeling, cleaning, and shelving/walling tools and products that were not moving and remained stagnant in the warehouse. • Started the process of creating inventories for the parts/service department which had remained stagnant for many years with no accurate data on inventory.

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  Super-Pufft Snacks Corp.

  • Mississauga, Ontario, Canada

  • Quality Assurance Specialist

    • Feb 2020 - Jun 2020
    • Mississauga, Ontario, Canada

    Duties included checking the quality of incoming raw materials and outgoing products for a chips manufacturing company (food sector). The job involved the following tasks:• Checking the seasoning on an hourly basis• Checking and ensuring the chips cooked were of good quality on an hourly basis. • Collecting samples of finished products every two hours and maintaining a detailed report of all samples including, salt content, nitrogen, air-fill, bag seal, and finished product.• Conducting tests in the lab to ensure the quality of the chips were of the required standard. • Constantly communicating with the seasoning department and line machine operators to ensure high standards of goods produced.• Submitting a detailed report of all the production that took place in the department daily. • Worked closely with the plant supervisor to ensure smooth operations and high quality of goods produced.

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  Five Star Printers LTD

  • Dar es Salaam, Tanzania

  • Business Development Manager

    • Sep 2018 - Dec 2019
    • Dar es Salaam, Tanzania

    • Part of a dynamic sales team that promotes company products and facilitates sales including receiving orders from clients over the phone, in person or via email.• Collaborated with the Transport department, Management, Accounts and the Production team to ensure timely delivery of the goods to the clients. • Receiving payments from clients (cash and/or cheque) and processing the payments by direct deposit in the banks. • Regularly visiting existing clients to tend to their needs and requirements by providing existing products, troubleshoot problems and provide new solutions in the sales process.• Regularly Applied for Government and Commercial tenders that are relevant to the business. I was responsible for the entire process from beginning to end. • Ensure that the needs of the clients are met and catered for in a timely manner• Constantly working to expand the client base to generate revenue for the company.• Worked with many Banks, Corporate, Governmental organizations and NGO’s in providing printing services as per their needs and requirements.

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  Cash Sale Store LTD (TRONIC)

  • Dar Es Salaam, Tanzania

  • Human Resources Manager

    • Feb 2017 - Mar 2018
    • Dar Es Salaam, Tanzania

    • Recruited to help overhaul and set up an HR department for a company of approximately 200 employees of which mostly were laborers divided between the main office and the warehouse.• Created database, introduced a filing system for all employee files and introduced a system of documentation for the company whereby all employees provide relevant documentation for leave of absence, sick leave, compassionate leave, etc. • Created New Contracts for all employees and carried through the legal process of transferring employees to the new system.• Conducted disciplinary hearings.• Followed legal procedures as set by Labor laws of Tanzania to administer HR duties. • Created an HR policy documentation as per the requirement of the Tanzanian Government. • Oversaw and carried out all payroll related duties including calculations for pensions and taxes and communicating with the bank for direct salary deposit into employee accounts. • Initiated and oversaw the installation of a biometric attendance system that would help keep time and attendance of employees.• Worked and managed with 2 assistants under me that helped me to carry out my duties. • Provided Daily reports to Management highlighting which employees had come to work and which not and if there were any latecomers.• Educated the employees on the new contract system, leave days, sick days and all other laws which they were not familiar with by having one to one session with all employees.

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  Express Management and General Services LTD

  • Dar Es Salaam, Tanzania

  • Office Manager

    • Aug 2013 - Dec 2016
    • Dar Es Salaam, Tanzania

    Reporting directly to the Managing Director and managed/oversaw the following:• Financial, oversee all bank transactions and cash movements as well as cash safekeeping.• Managing office budgets. • Supervising and monitoring the work of employees.• Administrative, oversee staff, daily office paperwork and company administration documents.• Preparing letters, presentations, and reports.• Oversee office supplies and purchasing.• Carried out HR and payroll responsibilities.

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  Infinity Africa Networks LTD

  • Dar es Salaam, Tanzania

  • Company Startup / Account Manager

    • Oct 2012 - Jun 2013
    • Dar es Salaam, Tanzania

    Recruited to help set up a new ISP in the satellite division in Tanzania. Being the first employee of the company, this involved the following responsibilities:• Handling all management responsibilities except for accounting.• Recruiting new team members. • Setting up a system for company functions and day to day goings-on.• Liaising directly with the MD for company website creation, Branding, Marketing and Advertising, Sales structure, Customer Relationship Management (CRM) online application, client contracts and product pricing structures.• Speaker for the initial press conference for public company introduction events.• Handled all sales and purchases for company requirements.• Set up a new office location, theme, furniture, etc.• Regular liaison with Abu Dhabi based parent company for product launch, marketing, product pricing structure, etc. • No previous knowledge of IT yet passed all the required training programs for successful customer service, user interface, and product know-how.• Handled all stock and stock keeping, transportation, warehousing, etc.After setting up satisfactory working environment, I was handling sales as an account manager where I managed to bring in more than 30 new clients in a minimum period of 6 months thereby bringing in annual revenue of approximately $ 360,000 /-

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  Express Management and General Services LTD

  • Dar Es Salaam, Tanzania

  • Cashier and Administration

    • Aug 2010 - Sep 2012
    • Dar Es Salaam, Tanzania

    • Handle and carry out all Bank Transactions, Bank reconciliations, and Bank correspondences.• Facilitate and account all office transactions including salary distribution.• Teamwork with the Administration department for the successful day to day office operations.• Regular Fiscal reports and Monthly budgets were made and submitted to the financial controller.• Handled company documentation and adherence to other statutory requirements.• Preparation of sales invoice.• Part of the Cash Count procedure under the supervision of the Financial Controller.• Daily Reconciliation of cash in hand and payment vouchers.