Experience

• 

  Atlantis Resorts

  • United Arab Emirates
  • Hospitality
  • 700 & Above Employee

  • Sales Agent

    • Sep 2021 - Present

  • Guest Services Specialist

    • Apr 2017 - Sep 2021

• 

  Talabat.com

  • Business bay, Dubai, UAE

  • Complaint managment support agent (CMS)

    • Dec 2015 - 2016
    • Business bay, Dubai, UAE

    Manage Chat-Email-Social Media reviews and reports.Record and confirm customer account informationPrepare and finalize Credit card refund report for every and each monthEnsured customers concerns were addressed

• 

  Ejadah Asset Management Group

  • Dubai, United Arab Emirates

  • Call Center Representative

    • Aug 2014 - Jan 2015
    • Dubai, United Arab Emirates

    - Effectively manage large amounts of incoming calls- Resolves problems by clarifying issues; researching and exploring answers and providing alternative solutions.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships of trust through open and intera...

• 

  Stream Global Services

  • Egypt

  • Customer Support Representative

    • Dec 2010 - Mar 2014
    • Egypt

    Create and Maintains customer accounts.- Employed product configuration and troubleshooting.- Provided Installation & connectivity services.- Meet personal/team sales targets and call handling quotas

• 

  Etisalat Misr

  • Cairo, Egypt

  • Call Center Agent (offshore project)

    • Sep 2006 - Nov 2009
    • Cairo, Egypt

    - Processed all telephone transactions.- Documented and relayed all customers’ reported issues.- Ensured customers’ concerns were addressed properly.- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.