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Ali Raza
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English -
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Urdu -
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Sindhi -
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siraiki -
Bio
Credentials
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Introduction to Cybersecurity
CiscoJul, 2022- Apr, 2026 -
CCNA: Switching, Routing, and Wireless Essentials
CiscoMay, 2022- Apr, 2026 -
CCNA: Introduction to Networks
CiscoMar, 2022- Apr, 2026 -
Learning VPN
LinkedInFeb, 2021- Apr, 2026 -
Migrating from Skype for Business to Teams
LinkedInJan, 2021- Apr, 2026 -
Windows 10: Advanced Troubleshooting for IT Support
LinkedInJan, 2021- Apr, 2026 -
Health Safety and First Aid
PTCLMar, 2017- Apr, 2026 -
Triple Play Installation & Maintenance
PTCLFeb, 2016- Apr, 2026 -
Qaulity Service Provisioning
PTCL HyderabadJun, 2015- Apr, 2026 -
PRO-BRAINS Networking Competition
University of KarachiAug, 2012- Apr, 2026 -
Industrial Junction TECH-COMBAT’12
Mehran University of Engineering and TechnologyApr, 2012- Apr, 2026 -
NET-COM, TECH-COMBAT’12
Mehran University of Engineering and TechnologyApr, 2012- Apr, 2026 -
Network planning and design Aspect in future broadband networks
Mehran University of Engineering and TechnologyMar, 2012- Apr, 2026 -
software exhibition/game App/Mobile App
National university of Computer and Emerging ScienceJan, 2012- Apr, 2026 -
National Engineering Exhibition"Problem Based Learning"
Mehran University of Engineering and TechnologyNov, 2011- Apr, 2026 -
Student Conference on Engineering Science and Technology
Mehran University of Engineering and TechnologyJul, 2011- Apr, 2026 -
GSM Networks & Transmission System &Satellite & Fiber Communication
APEX MULTI SERVICESApr, 2011- Apr, 2026
Experience
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PTCL | UFONE Business Solutions
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Karāchi, Sindh, Pakistan
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Team Lead IT Buildout Facilities - South
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Jun 2023 - Present
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Karāchi, Sindh, Pakistan
Passive Infrastructure Operation, IT Asset Record and Support EDN Services (Wifi, LAN and Internet Support).Manage operations of Seventy-Five (75) IT Facilities nationwide including critical locations.Manage operations of (250) RFID Devices and (25) Environment Sensors nationwide.Manage operations of (1250) IP Cameras and (75) Recording Servers nationwide.Manage operations of (125) UPS(s) nationwide including critical UPS(s).Manage operations of Ufone Tower Surveillance with 230 cameras and 60 Days recording retention on Pivot3 Storage Solution including NOC room and Video Wall.Manage operations of Technical NOC surveillance solution with 30 Cameras and 90 Days recording retention on Sangfor HCI Solution.Manage operations of V-Secure Enterprise solution for nationwide RFID access control and UT Vehicle access control solution.Manage IPM (Intelligent Power Manager) solution for nationwide UPS monitoring and alerting.Manage OP Manager solution for reporting and monitoring of UPS(s), nationwide recording servers and nationwide environment sensors.Actively monitor critical alerts and take action immediately for the restoration.Manage Axis Device Manager and Milestone VMS solution for (Monitoring and managing all IP cameras nationwide).Supervise SLA(s) with different vendors.Follow-up with vendors and procurement team for timely delivery of new procurements and make plan for the installation.Prepare MOP / MOS, CAB documents and schedule PM activities for critical UPS(s) and other critical equipment’s.Prepare UPS Power, structural cabling, RFID devices and surveillance cameras design for new facility.
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Changan Pakistan
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Port Qasim
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Assistant Manager IT
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Jul 2022 - Jun 2023
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Port Qasim
Direct Reporting to CIO.Identifying and implementing ways to increase productivity and efficiency in the workplace by using new technologies.Providing technical support to users who are experiencing problems with their computers or software applications. Providing information technology support for an organisation's computer systems, including hardware and software troubleshooting and repair.Administration of Remote desktop virtualisation Ncomputing. Maintaining the IT inventory. Administration of End user security Application Trend Micro. Following up and resolving the complaints and service requests of users through the services desk.Administration Domain Controller and Microsoft O365 products.Access control devices and access management.Good knowledge of the SAN & NAS environment.Experience in SOPs creation, maintaining, and keeping all documented records up to date.Configuration and deployment of the CCTV Cameras and NVRs for Company rental warehouses. Supervising the new project or deployment assigned by the IT Infrastructure Manager. Veeam Backup Operations and Email Relay Server Administration (Zimbra).IT Procurement (PR/GRN/GatePass/MoveOrder Creation).
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Belgium
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Consumer Goods
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700 & Above Employee
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IT Administrator
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Apr 2022 - Jul 2022
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Jr. ICT Responsible
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Apr 2019 - Mar 2022
User End Support and Management:Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe system such as laptops and PCs.Installing and upgrading hardware and software and providing complete assistance while configuring hardware, software, and peripherals of the end-user systems.Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptopsProviding one on one assistance to the end-user regarding the technical flaw, either by phone, mails or in person.Resolving network-related issues like local area connection problems, network access, mails, internet, etc.Providing end-user support through Bomgar and SCCM Remote Control.Analyze feedback from end-users regarding the functionality of IT services support such as email, networking, software, and hardware.Providing support of mobile and wireless devices to include smartphones, tablets and hotspots.Providing support of network-attached devices such as computers, printers, biometric devices, smart display, and Projectors.SAP/ERP Support and Management.IP Telephony Support and Management.Global Service Desk Portal (Ticket Management).IT Inventory Management.IT infrastructure Support and Management.Windows Server, Active Directory, and Management.CCTV Surveillance Support and Management.
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MT (Hardware & Network Support) ICT
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Jul 2017 - Mar 2019
Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a mainframe system such as laptops and PCs.Installing and up grading hardware’s and software’s and providing complete assistance while configuring hardware’s, software’s, and peripherals of the end user systems.Providing general desktop support, project coordination, imaging/ re-imaging PCs, and laptopsProviding one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person.Resolving network related issues like local area connection problem, network access, mails, internet, etc.Providing end user support through Bomgar and SCCM Remote Control.Analyse feedback from end users regarding the functionality of IT services support such as email, networking, software and hardware.Providing support of mobile and wireless devices to include smartphones, tablets and hotspots.Providing support of network attached devices such as computers, printers, biometric devices, smart display, and Projectors.
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PTCL
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Thatta, Sindh.
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CPEI Officer
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Jun 2014 - Jul 2017
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Thatta, Sindh.
Responsibilities for operational work and DSL Complaints of three Exchanges in the Hyderabad Region. POC for Corporate Complaints and Broadband Coordinator for Local DSL Customers.DSL Modem Installation & Configuration over PPPoE node and VPN Configuration over bridge mode.Installation of New ADSL Lines, Configure WLAN & WLAN security.IPTV installation and troubleshooting.Manage Technical Deployment & Supervision of new Broadband connection.Testing and troubleshooting of broadband connections at MDF, DSLAMS.MDF/ONU Patching on (ZTE, Hawaii, Alcatel TAGS).Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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PTCL
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Karachi Pakistan
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Internship
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Jun 2011 - Jul 2011
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Karachi Pakistan
Have a great experience in WLL, RF planning & maintenance, switching dept, PCM section and site survey’s.
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Education
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2015 - 2018NED University of Engineering and Technology
Master of Engineering (M.Eng.), Telecommunications Engineering -
2009 - 2013
Mehran University of Engineering and Technology Jamshoro
Bachelor of Engineering (B.E.), Telecommunications Engineering
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