Experience

• 

  Mutawa AlKazi Company, Ltd.

  • Kuwait

  • Aftersales Manager

    • Dec 2021 - Present
    • Kuwait

• 

  Al-Khalid Group of companies

  • Kuwait

  • Aftersales Manager

    • Jan 2020 - Present
    • Kuwait

• 

  Bradford Auto services & spare parts company

  • Amman- Byader Wadi Ellsier -Jordan.

  • General Manager

    • Dec 2016 - Jan 2020
    • Amman- Byader Wadi Ellsier -Jordan.

    General Manager ensures the profitability of the company by overseeing the various departments which include variable operations (sales & financing), fixed operations (service & parts), and the business office (accounting & administration). Duties of the general manager include, but certainly not limited to, planning, motivating and coordinating the company’s management through leadership and solid business practices.

• 

  Abu Khader Group

  • Amman Jordan

  • Senior Service Manager

    • Feb 2015 - Jan 2020
    • Amman Jordan

    1. Mange, build, lead, motivate and develop a highly successful team that achieves its objectives and goals2. Manage all Service and Technical aspects for the full range of products with the objective of achieving the set targets and KPIs for the group.3. Implementing and monitoring of service keys functions ( appointment, reception, work flow ,work distribution, quality controls, invoicing ,credited customers, delivery and follow up and their related activities to ensure highly customer satisfaction, reducing back jobs, improving provided service with outstanding quality ,efficiency ,productivity ,customer retention and consequently profitability with minimal waste.4. Administer online marketing promotions tool for dealer network, manage and handle with the provider to achieve the aim of upholding standards at retail levels and maximize customer satisfaction.5. Recommend improvement measures with the aim of continuously enhancing customer satisfaction. 6. Make & formulate department budget, conduct operative planning, develop and use various reporting tools to facilitate the department planning and controlling.7. Plan, develop, and monitor CSI standards ,dealer service campaigns ,service contracts and business plans based on GM and dealer Standards 8. Administer and manage all aspects of customer and dealer complaints. Deal with any customer complaints pertaining to product reliability, assist CRM department and dealer .and customers alike to find resolutions to these complaints.9. Mange and develop Service department sales and marketing, handle key supplier relationships. Assist marketing Mgr. in marketing campaigns/promotions in the dealer. 10. Monitor & enhance customer satisfaction is always 100% by providing effective plans, training to keep the staff highly motivated and resolving all technical problems.

• 

  United Motors Co.

  • Riyadh KSA

  • Regional Service manager

    • Jan 2002 - Feb 2015
    • Riyadh KSA

    1. Ensuring a high level of customer satisfaction and a motivated work team. This is achieved by continuous staff assessments and team building whilst operating within the set guidelines of the companies ISO 9002 policy and reporting procedure.2. Manage service region operations with, and through, service managers, supervisors, team leaders on a day to day basis to ensure maximum efficiency and productivity.3. Recommend strategies to enhance performance of service department by reducing cost and optimizing productivity levels.4. Recommend improvement to workflow in the Ker ridge system with the objective of improving efficiency, productivity and quality.5. Schedule the working hours of employees in line with the business needs/directives.6. Set clearly defined SOPs for all areas of the operation with the sole objective of delivering excellent service to the customers. 7. Set clearly Service contract for all types of vehicles. 8. Minimize the need for cannibalization by actively monitoring trends; parts supply lead times, alternative solutions for referral to top managers.9. Receive and resolve internal/external customer feedback and complaints in coordination with top management, Training department, Customer Relations and warranty department.10. Create and submit to National Service Department and Chrysler FTR (Field Technical Reports), PDC (Pre Delivery Corrections) and other campaigns in line with KPIs and the set criteria. .11. Ensure compliance of prescribed health & safety standards.12. Identify, set and agree on KPIs and objectives.13. Prepare performance planning (PP) and conduct performance appraisal (PA) and PP/PA interviews including employee development plans and counsel employees on career progression opportunities and approve training requests.

• 

  Jordan armed forces

  • R J maintenance corps

    • Jul 1983 - Dec 2001

    Job Purpose: Plan, direct, control and lead the maintenance work shops to achieve objectives & targets, profitability, and quality of workmanship to maximize return on investment whilst minimizing the cost.Duties/Responsibilities:• Plan, direct, launch an effective strategy for maintenance operation system.• Monitor, control and analyze budget, targets, objectives and goals for performance and implement necessary actions.• Coordinate the various activities of the maintenance Operations to all the departments concerned, to ensure a smooth running & harmonious working environment.• Ensure of implementing warehouse operation system properly and aligned with all franchises operation guidelines & army policy, availability of all parts items. • Ensure of complying and maintaining the Service operation procedures associated with ISO standards• Retain and control expences through monitoring implementation work system, and handling technical’s problems in coordination with HQ.• Visit randomly the workshops to make sure those systems in place and army battalions are getting the best quality of services and on time.• Ensure that all levels of service personnel are adequately trained & provided with up to date technical data.• Ensure of implementing the promotions activities properly in coordination with updated technology.• Participate in external sales activities such as training, conferences, franchisee meetings, prepare all reports related to discuss & communicate with team.• Ensure of implementing the directorate rules & regulations as Army policy properly, and informed to all employees.

• 

  American army

  • maintenance corps

    • Jun 1986 - Dec 1986

    Directs and coordinates disassembly, repair, modification, machining, fabrication, rebuild, reconditioning, and functional test: adjusts and reassembles components such as engines, transmissions differentials, transfer cases final drives, engines and components, fuel and electrical systems and power backs.