Experience

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  Akka Technologies

  • Dubai, United Arab Emirates

  • Senior Customer Account Management

    • Jun 2020 - Feb 2021
    • Dubai, United Arab Emirates

    Make sure customers’ expectations are exceeded, and support account managers on issues related to customer needs. • Make sure that accounts has no past dues to proceed with the order smoothly• Following up on past dues and collection process to decrease the DSO• Take total ownership of customers’ orders from the Purchase Order receipt to the delivery and invoicing• Coordinate the order treatment with appropriate Sales, Technical Consultants, Sales Operations, Order manager• Responsible for the internal coordination and follow-up of customer requests/claims• Undertake effective root cause analysis whilst following best practice and quality management processes• Attend customer meetings• Responsible for record management

• 

  Olin

  • United States
  • Chemical Manufacturing
  • 700 & Above Employee

  • Credit Analyst, Middle East/ North Africa

    • Oct 2015 - May 2019

    ▪ Responsible for managing distributors and customers in Middle East andNorth Africa▪ Leading conflict resolution and reaches win- win agreements.▪ Utilizing the ERP system to accurately and timely place customer accountsAccomplishment: accomplished more than 700 orders with smooth deliverywhich helped the business to increase its market share and profitability.

  • Key Account Manager

    • Oct 2015 - May 2019

    -Managing distributors and customers in North Africa-Achieving the sales goals and objectives in assigned territory as derived by business strategies andmarketing plans.-Creating, developing and maintaining strong and effective customer relationships-Tracking Market trends and innovating strategies to compete in market to capture market-Representing company in exhibitions-Conduct training for distributors sales team and end customers

• 

  Dow

  • Dubai, United Arab Emirates

  • Payment Receipt and Handling work Process Coach, MEAF

    • Sep 2014 - Sep 2015
    • Dubai, United Arab Emirates

    ▪ Managed all ME & NA customers interface and provide best solutions,alternatives and backup plans.▪ Lead the team members to systematically develop, execute and managefinancial operations strategies in the region in line with the companystandard internal controls & segregation of duties framework.▪ Leading cash mgt. operations for legal entities, countries or currencies.▪ Strategic oversight over banking infrastructure including SWIFT networkconnection▪ Management of back office confirmation and settlement activities forTreasury related transactions▪ Manage the reconciliation of the bank statements, cash forecasting forcurrent and next day▪ Held Letter of Credit training for both Local and Export deliveries.

• 

  Dow

  • United States
  • Chemical Manufacturing
  • 700 & Above Employee

  • Credit Analyst, Egyp

    • Jun 2011 - Jul 2014

    ▪ Established and monitored new/existing credit lines for customers byperforming financial statement analysis▪ Helped to minimize losses to company by maintaining delinquency levels▪ Provided weekly and monthly reports to all levels of ManagementAccomplishment: Helped to decrease the DSO of the accounts to reach thetarget level in aggressive marke

  • Payment Receipt and Handling Work Process Coach (MEAF)

    • Jun 2010 - Jul 2014

    -Coordinate Accounts Receivable Team-Provide Direct Customer Support-Review and Resolve Escalations-Evaluate Team Members-Support Process Improvement-Train New Hires

  • Regional Account Receivables, North Africa

    • Apr 2006 - May 2010

    -Contacting customer for payment information on all due and near-due invoices-Researching and resolving customer payment discrepancies; works with customer and business todetermine what corrective actions are required to eliminate future defects.-Issuing customer sales adjustments according to business standards/agreements and validating thatadjustments meet internal control compliance by ensuring that legal, financial and auditing requirements are met.-Managing customer account reconciliations (for example, offsets, manual cash applications, and account reinstatement) in order to deliver accurate financial statements for Dow and the customer. Including-Managing complex account receivable scenarios due to customer bankruptcy.-Proactively identifying experienced payment term agreements with our customers, analyzing customerpayment behavior against those terms, and recommending to the business an extension or modification to the terms in order to optimize cash flow.

  • Accounting Controller

    • Apr 2004 - Mar 2006

    Ensured that all reasonable discounts are taken on accounts payableEnsured that accounts receivable are collected promptlyProcess payroll in a timely mannerEnsured that periodic bank reconciliations are completedMaintained the chart of accountsMaintained an orderly accounting filing systemMaintained the system of controls over accounting transactionsCoordinated the provision of information to external auditors for the annual auditMonitored debt levels and compliance with debt covenantsComplied with local reporting requirements and tax filingsAccomplishment: Got Green Audit for the year 2005 & 2006

• 

  EGYPTAIR

  • Cairo, Egypt

  • Training Specialist

    • Feb 2002 - Mar 2004
    • Cairo, Egypt

    Events planning, management and execution of logistics for all training conferences with IATA and other international organizations.Creating timelines and work plans for each eventEnsuring appropriate supplies are on site for all events.Managing and updating database of experts to be used in training programs.Working with training director and clients to conduct participant outreach and recruitment, giving special attention to participant needs and superb customer service to participants and clients through all events.Securing and managing training locations, including event space and lodging.Answering and responding to outside communications