Experience

• 

  Chalhoub Group

  • United Arab Emirates
  • Retail Luxury Goods and Jewelry
  • 700 & Above Employee

  • Senior Manager - People & Culture

    • Sep 2023 - Present

  • People Partner (HRBP) - People & Culture

    • Mar 2023 - Sep 2023

  • People Partner (HRBP), Fashion - GUESS

    • Sep 2021 - Mar 2023

  • People Partner, Fashion - KWT, BAH, QAT

    • Jun 2020 - Sep 2021

• 

  Al Ahli Bank of Kuwait

  • Kuwait
  • Banking
  • 700 & Above Employee

  • Manager - Human Resources - L&D

    • Apr 2019 - Jun 2020

    Learning & Development Unit Manager- Handles core banking divisions’ training annual needs analysis and delivery (Corporate Banking, International Banking, Treasury & Investment, Internal Audit, Trade Finance, Board Affairs, Credit Control)- Has experience in creating and delivering needed Induction for 100+ new recruits per year.- Designs ABK Retail Academy program for 120 Retail Academy trainees.- Returning approximately 25% of yearly budget from MGRP through effective communication and Relationship Management.- Designs special programs for Retail Banking Division; (i.e.: S.O. – R.O. – A.O.O. – O.O.)- Manages Anti-Money Laundry (AML) Storyboard in English & Arabic as E-Learning course and handle bank-wide execution for a 1000+ employees, with a success percentage up to 98%.- Manages part of 100K Training Budget on yearly basis to deliver training courses up to highest standards.- Creates feedback matrix based on Kirkpatrick feedback model levels 1, 2, 3 & 4 to ensure course success & measure ROI after 3-6 months.- Participates in L&D policies & procedures’ formulation and discuss it thoroughly with HRD Management and other concerned divisions until final approval.- Manages relationships between ABK & IBS to insure maximum utilization of the bank’s annual controbution.- Designs a comprehensive curriculum for ABK’s Annual Summer Student Development Program for 20+ University & College senior students, and manage weekly follow up with students and their educational supervisors.- Manages Internship Programs for approximately 50+ Students accommodated from MGRP, MOYA, LOYAC, and Local Universities & Colleges.- Manages Local, Regional, & International vendors & establish excellent business relationships through effective communication and relationship management.- Create (and maintain) 200+ pages document for Annual Training Catalogue covering Bank-Wide Divisional needs as well as IBS planned courses.

  • Assistant Manager - Human Resources - L&D

    • Apr 2018 - Apr 2019

  • Senior Officer - Human Resources - L&D

    • Apr 2015 - Apr 2018

  • Officer - Human Resources - L&D

    • Jan 2014 - Apr 2015

• 

  Wataniya Telecom

  • Wataniya Airport Branch

  • Retail Sales Executive

    • Apr 2012 - Jun 2013
    • Wataniya Airport Branch

    Selling the main products and services of Wataniya TelecomMarketing and cross selling the complimentary services of Wataniya TelecomResolving customers’ problems face to faceHandling and tending to customers’ complaintsAnswering customers’ questions and inquiriesProviding information about Wataniya’s products and services for the customers

• 

  National Bank of Kuwait

  • Part Time Telephone Officer

    • May 2008 - Feb 2012

    Inbound: -• Receive customer calls and address their problems and issues• Contact all the different managements via e-mail and telephone tofinish customer requests quickly• Market the latest offers and promotions to the customersOutbound: -• Market, Sell, and raise awareness about NBK’s products and services• Credit cards sales• Loan insurance policies sales• Travel insurance policies sales• Jawhara Account sales• Surveying customers to evaluate branch officers’ service level• Surveying customers to evaluate DSD officers’ service level