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Bio

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Credentials

  • ITIL Foundation Certificate in IT Service Management
    PEOPLECERT
    Jul, 2014
    - Apr, 2026

Experience

  • Grubtech
    • Dubai, United Arab Emirates
    • Business System Manager
      • Jan 2022 - Present
      • Dubai, United Arab Emirates

    • United Arab Emirates
    • Retail
    • 700 & Above Employee
    • Business System Manager
      • Jan 2017 - Jan 2022

    • Business System Analyst
      • Apr 2011 - Dec 2016

    • Business System Engineer
      • 2006 - Apr 2011

      Mainly to plan, install, organize Micros - Fidelio solution at Al Tayer F&B outlets. support designated business systems requirement in line with business needs and drive its implementation and operation to enable automation and improve business processes efficiencies with focus on the F&B businesses. Also improving the Project Management skills by documenting Business requirements, Business case and Project plan.

  • Business Vsion 2000
    • Karachi, Pakistan
    • Assistant Manager Systems Support
      • Feb 1999 - 2006
      • Karachi, Pakistan

      Leading a team for the support and installation of Micros - Fidelio software soluition for Hotels and restaurants. Managing, providing and scheduling team to provide non stop 24*7*365 days support. Training and implementing Micros - Fidelio solutions.

Education

  • 2002 - 2003
    Preston Institute of Science and Technology
    MSIT, Information Technology
  • Karachi University
    Bachelor of Commerce (B.Com.), Accounting and Finance

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Industry Focus. “Software Development”

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