Experience

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  Ravi Urban Development Authority

  • Lahore, Punjab, Pakistan

  • Assistant Director of Sales

    • Mar 2022 - May 2023
    • Lahore, Punjab, Pakistan

    - Main responsibility includes the managing of Assets created by RUDA, overseeing the process of Launch to conversion of Investors & their follow-ups for initial completion of formalities as per the SOPs- After which, weekly & monthly submission of reports, request for transfer of title, revenue collection & submissions to Finance Directorate- Responsible to professionally address, manage and cater to member queries in a timely manner- Though not part of the job description, but yet due to my personal zest to go an extra mile, also hold meeting with our Dealer Network encouraging them to route further investments to our portfolio

• 

  AC Nielsen

  • United Arab Emirates

  • Marketing Research Interviewer

    • Feb 2017 - Oct 2021
    • United Arab Emirates

    • Conduct literature reviews• Collect and analyse data• Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as necessary• Conduct interview and summarize them• Request or acquire equipment or supplies necessary for the project• Manage and respond to project related emails• Attend project meetings• Attend area seminars and other meetings as necessary

• 

  Unilever

  • Lahore District, Punjab, Pakistan

  • Investor Relation Manager

    • Mar 2010 - Dec 2016
    • Lahore District, Punjab, Pakistan

    - Assist in the preparation of the investor relations programmer and manage monthly / quarterly management reporting - Coordinate with the Strategic Marketing team in the development of campaign strategies to provide additional insights to the investor community - Providing periodic reports and feedback to senior management on a multitude of Investor Services topics, client issues, and department initiatives - Manage the quarterly earnings process; Develop collateral materials including press releases, presentations, scripts and Q&A - Manage and maintain the investor relations calendar, including scheduling investor/analyst calls, earnings conference calls, investor conferences, non-deal roadshows and on-site analyst/investor meetings; manage investor conference registration process and investor 1x1 meeting schedule

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  Mobilink

  • Lahore

  • Team Coordinator

    • Jan 2008 - 2010
    • Lahore

    • Handling inbound calls at contact center in order to provide exceptional services for maximum customer satisfaction.• Handling the team in the absence of the Team Leader. • Worked with Investigation & Resolution Unit (backend team) for handling unresolved cases to provide prompt resolution. • Worked with GPRS Support Team for technical assistance to valued customers.• Have worked with Sales Department. Doing history based analysis of customers and contacting them to offer package plan optimization. Provisioning of accurate and precise information about products, value added services, packages, and on going promotional activities to the customers.• Training teams and new hires on best Customer Services as per CS Standards.• Experienced at using different call center solutions such as ZRG Int. and AVAYA.• Ensuring customer satisfaction using interpersonal negotiation and problem-solving skills to handle escalations of irate customers. Attending training and coaching sessions daily. Learning about organization’s products or services and keeping up-to-date with any changes to them

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  United Bank Limited

  • Lahore Pakistan

  • Relationship Officer (credit card sale)

    • Jan 2006 - Dec 2007
    • Lahore Pakistan

    Liaise and building rapport over the phone with prospective clientsProviding assistance with credit card scenariosResolving issues pertaining to the processing of applications Maintaining and developing relationships with existing customers in person and via telephone calls .Calling to arrange meetings with potential customers to prospect for new business for credit card.Responding to incoming email and phone inquiries.Acting as a contact between a company and its existing and potential markets.