Experience

• 

  Experience Hub LLC

  • United Arab Emirates

  • Board Member

    • Dec 2021 - Present
    • United Arab Emirates
• 

  Yas Marina Circuit - The Meeting Place of Champions

  • United Arab Emirates
  • Entertainment Providers
  • 200 - 300 Employee

  • Sales Director

    • May 2018 - Jan 2022

  • Head Of Sales

    • Apr 2015 - Apr 2018

    * Establish the an Annual Business Plan aligned with company’s strategic targets and objectives * Establish detailed P&Ls for Product Lines to meet company’s objectives and mission * Capturing market feedback to enhance the product offering * Applying Gap-Analysis technique to identify inefficiencies within the Customer Journey * Effective Change Agent, aligning new Strategic Direction to new departmental KPI and Targets * Generate ideas about future activities to ensure a cutting-edge strategy; maintains up to date knowledge of the market place, competitors and trends. * Managing day to day operations of the Business Sales, Retail Sales, and Customer Service departments * Achieved 18% Sales growth in ticket sales, through building business opportunities with stakeholders, DMC’s & international tour operators & ticket resellers * Achieved 12% sales growth through internal sales channels such as Call Centre, POS & digital platforms * Ensure that the operation complies to all policies and procedures relating to the department SOP; influence any changes necessary to meet statutory requirements, ensuring minimum risk to staff members and the business * Responsible for all Points of Sales performance across many Retail Outlet branches * Take a lead role in building a strong sales management culture within the team; spend time coaching Sales & customer Service Managers, identifying skills and opportunities for development; provide advice and guidance when needed * Responsible for designing and implementing a staff incentive scheme * Regularly produce and present a range of financial/non-financial reports for the Sales & Marketing Director and the Board as required

  • Retail Sales Manager

    • Feb 2013 - Mar 2015

    Managed the customer service ,retail, sales B2C and call center teams • Set the Strategy, KPIs, SOPs, Budget for the Retail Department • Monitored and analyzed the sales target and developed action plans • Planned the events for the year (FORMULA 1 ETIHAD AIRWAYS ABU DHABI GRAND PRIX, Yas Racing Series…)• Measured the customer satisfaction to deliver the best experience • Worked closely with the consultants to improve products, services and processes• Trained the team to achieve the company goals• Represented ADMM and Abu Dhabi in International Exhibitions and fairs • Built relationship with partners locally and internationally

  • Customer Service Manager

    • Jan 2012 - Jan 2013

    • Created new products, monitored cost efficiencies, reviewed customer feedback and adopted strategy accordingly to enhance the customer satisfaction• Effectively managed the Yas Central team. Developed the pool of freelance/casual instructors. • Identified weaknesses in the team and worked with HR on development and training • Worked closely with HR to identify Emirati staff with the correct skill sets to join the team. • Developed the company policies and procedures in Customer services • Worked with Senior Management on product development.

  • Customer Service Coordinator

    • Jan 2011 - Dec 2011

    • Managed and distributed responsibilities for the team. • Trained the customers in the safety procedures• Trained new employees on company customer service policies and service level standards.• Set the SOPs and customer satisfaction to Improve the customer journey

  • Customer Service Associate

    • Jan 2010 - Dec 2011

    • Recommended and helped customers select experiences based on their needs.• Confirmed that appropriate changes were made to resolve customers' problems.• Informed customers about sales and promotions in a friendly and engaging manner. • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

• 

  First Abu Dhabi Bank (FAB)

  • Abu Dhabi, United Arab Emirates

  • Credit Analyst

    • Jan 2007 - Dec 2010
    • Abu Dhabi, United Arab Emirates

    • Analyzed credit data and financial statements to determine the degree of risk involved in extending credit or lending money.• Prepared reports that include the degree of risk involved in extending credit or lending money• Evaluated customer records and recommend payment plans based on earnings,...