Experience

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  The Palms Beach Hotel & Spa

  • Kuwait
  • Hospitality
  • 100 - 200 Employee

  • Sales Manager

    • Oct 2023 - Present

  • Sales Manager

    • Jan 2021 - Oct 2023

• 

  Rafa Nadal Academy by Movistar

  • Kuwait

  • Sales And Marketing Supervisor

    • Feb 2019 - Jan 2021
    • Kuwait

    Driving more than 90,000 KD Per month in sales from yearly membership, Tennis PT, fitness PT, sportswear, tennis gear and more products.Make appointments for potential members and providing leads for business opportunities, sponsorship and partners.Contact customers from leads to discuss our products and servicesGenerate new leads through direct mail, email, and social mediaCreate effective sales pitches to close dealsDraw up accurate contracts for clientsFollow up with clients to discuss their experience and ensure satisfactionUnderstand customer needs and offer solutions and supportOrganize and coordinate sales representatives schedulesResearch potential leads from business directories, web searches, or digital resourcesRecruit, hire, and train new sales representativesReceive and report on all sales leadsSupervise sales representatives and assistantsAnswer potential customer questions and follow-up call questionsWork with sales team when closing salesTrack weekly, monthly, and quarterly performance and sales metricsMeet all sales quotas and goalsAssist sales representatives and team to meet and exceed goals

• 

  JW Marriott

  • Hospitality
  • 700 & Above Employee

  • Senior Sales Executive

    • Jan 2018 - Jan 2019

    Responsible for Corporate and Travel Agent Room Sales for the hotel.Clear understanding of the hotels business strategies then I set goals and to determine action plans to meet those goals.Update action plans and financial objectives quarterly.Identifying new markets and business opportunities and increase sales.Represent Hotels in various events and exhibition.Implements all sales action plans related to my market areas as outlined in the marketing plan.Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.Provide the highest quality of service to the customer at all times. Participates in sales calls with members of sales team to acquire new business and/or close on business.Executes and supports the operational aspects of business booked (e.g. CVGR, generating proposal, Corporate Rate Application letter, writing contract, customer correspondence). Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.Assess additional training needs based on data gathered and interaction with sales team from property visits. Attending all department and hotel meetings as necessary.Targeting key accounts potential for the company.Builds and strengthens relationships with existing and new customers to enable future bookings.

  • Night Manager

    • 2017 - 2018

    • Monitoring staff and taking corrective action where necessary to resolve guest queries.• Communicating standards of operational excellence to ensure the smooth running of the area whilst on shift.• Day-to-day administration of rosters including sickness and leave cover• Implementing the company policies & procedures as well as adhering to health and safety legislation• Ensuring thorough effective leadership and an efficient and profitable operation• Ensuring the Health & Safety of all staff, customers and visitors• Guaranteeing the effective implementation of the company's health and safety policy• Contributing fully to team working, responding positively to colleagues and managing all reasonable work instructions promptly.

  • Customer Service Specialist

    • 2017 - 2018

    • Top Up seller in the Front Office Team - individual contribution of 50k for YTD upselling.• Dealing effectively with guest complaints and feedback in an efficient and professional manner and liaising with the Front Office Manager to resolve any issues• Responsible for daily compilation and distribution of reports to department heads• Proactively ‘pitching in’ to assist Housekeeping, Maintenance and F&B teams to deliver exceptional results for our guests

  • Night Audit

    • 2016 - 2017

    • Providing accurate and up to date financial and yield reports as directed• Responsible for completing and maintaining the Night Audit process and the daily balancing of the day’s transactions within the hotel

  • At Your Service Agent

    • 2015 - 2016

    • At Your Service (AYS) Upselling Champion June & October 2015 and August 2016• Coordinating response to guest issues and following-up to ensure highest guest satisfaction with the result

• 

  Sonesta Hotels

  • Luxor, Egypt

  • Receptionist

    • 2010 - 2012
    • Luxor, Egypt

    Managing Reception Front Desk, welcoming guests on arrival and performing check in/check out

• 

  Sakura Travel Egypt

  • Luxor, Egypt

  • Travel Agency Representative

    • 2008 - 2010
    • Luxor, Egypt

    Arranging sightseeing tours, accompanying groups to the airport & assisting with visas and immigration