Okay, let’s tackle this. So Alfonza has 19 years of experience in customer-facing roles, which is a long time. Skills like customer service, sales, and team leadership are in demand, but the industry average for this role in Baltimore, MD might be lower. According to Glassdoor, the average hourly rate for a customer service representative in Baltimore is around $15-$20 per hour. Considering Alfonza’s experience, I would estimate his hourly rate to be around $50, which is a bit higher than the average. However, this is still a rough estimate and may vary based on the specific company, industry, and other factors.