Experience

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  Snare by Prophecy International

  • Australia
  • Computer and Network Security
  • 1 - 100 Employee

  • Channel Partner Manager

    • Apr 2024 - Present

    I am thrilled to embark on my new journey as the Channel Partner Manager at Snare. In this dynamic role, I am dedicated to forging strong partnerships, driving mutual growth, and ensuring the success of our channel ecosystem.Key Responsibilities:- Develop and nurture strategic relationships with key partners- Collaborate with partners to identify and create new business opportunities- Lead the customer success survey initiative, working closely with the team to enhance customer satisfaction and retention.- Team up with the product team to create impactful marketing collateral, enhancing our brand presence and market reach.- Drive partner enablement by providing training, support, and resources to ensure their success in selling and supporting Snare solutions.- Monitor and analyze performance metrics to continuously improve our partnership strategies and drive revenue growth.I am passionate about building win-win partnerships and am committed to delivering value to our partners and customers alike.

  • Customer Success Manager

    • Aug 2022 - Apr 2024

    As Snare's Customer Success Manager, I focus on day-to-day customer success, account management, and on customer base retention and expansion.As the Customer Success lead for the Americas Region, I spearhead, develop, and implement a robust customer success process that ensures customer satisfaction and retention. In this role, I work collaboratively with cross-functional teams & my leadership team to drive customer success metrics.My main objective is to establish a customer-centric culture within the Americas Region by identifying and addressing customer needs, developing customer success strategies, and implementing best practices. I conducted regular customer reviews, gathered feedback, and analyzed customer data to develop insights that informed our approach to customer success.To achieve this, I led efforts to implement a customer success playbook that standardized processes and ensured consistency in regional service delivery. Additionally, I work closely with sales and marketing teams to develop strategies that align with customer success objectives and improve customer engagement. I leverage data-driven insights to identify areas of improvement and develop action plans to address them.Overall, my leadership in spearheading the customer success process within the Americas Region led to increased customer satisfaction, retention, and revenue growth. It also fosters a continuous improvement and customer-centricity culture that drives the organization's success.

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  Prophecy International Pty Ltd

  • Australia
  • Software Development
  • 1 - 100 Employee

  • Channel Partner Manager

    • Apr 2024 - Present

  • Snare Customer Success Manager

    • Aug 2022 - Apr 2024

    Starting in August 2022, I was the first Customer Success Manager at Prophecy International - I was tasked with the challenge of building the Customer Success department. Recognizing the critical role of customer success in software adoption and retention, I developed a bespoke process tailored to the unique needs of Snare's clientele. This process was focused on maximizing product adoption, ensuring customer satisfaction, and ultimately driving renewal rates. Through targeted engagement strategies and a deep understanding of customer needs, we achieved an impressive 85% renewal rate, a testament to the effectiveness of the framework I established.The success at Snare Solutions was just the beginning. With a proven model in hand, I took the initiative to extend these practices across Prophecy International, influencing customer success strategies for other products like eMite. By collaborating with teams across the organization, I shared insights, strategies, and best practices, co-creating a unified approach to customer success. This collaborative effort fostered a culture of customer-centricity throughout the organization.A cornerstone of my approach has been to ensure that customer feedback is integral to product development. Acting as a bridge between our customers and the product teams, I've facilitated a feedback loop that has led to significant product improvements, enhancing user satisfaction and product-market fit. Building the Customer Success department from the ground up at Snare Solutions required not just strategic vision but also leadership. My team shares a commitment to customer excellence, mentoring them to adopt the strategies and processes I have developed. This team has become a model of success, contributing significantly to our achievements in renewal rates and customer satisfaction. Moreover, the practices we established have been replicated across Prophecy , demonstrating the scalability and effectiveness of our approach.

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  Brightspot

  • Business Development Representative & Channel Partner Manager

    • May 2021 - Aug 2022

    Prospect & schedule introductory meetings for both principal & our clients-Using Connect and Sell I made 500-1000+ cold calls per day/3,000-4000+ cold calls per week-6+ scheduled meetings per week-Started with a focus on media companies and subsidiaries (broadcasting, publishing, radio & B2B). - Outbound calls had a focus on CMOs, CTOs/CIOs, editors, content creators, and tech/marketing personas. - Then spearheaded the partnership program with my SVP of Partner Strategy and Innovation focusing on digital agencies, web development, app development, UX/UI agencies. - Outbound calls consisted of talking to CEOs, CTOs, business development directors, partnership managers, tech leads, etc. - Worked on marketing/inbound leads consisting of an array of different industries and titles - built out a MQL process with leadership. Creating a high quality, high touch campaign. - Focused on personal branding and interacting with leads on social media.Perform research to build prospecting lists to achieve weekly conversion targetsCollaborated with account executives to penetrate new accounts, identify potential customers, and scheduled product demosLiaised with high-value accounts, fostering personal relationships and top-of-mind awareness to capture emerging business opportunities early in the prospects buying processAssist principal with day-to-day admin activities such as:-Scheduling client & prospect calls-Emailing clients & prospects phone conversation recaps- Took ownership of sales ops duties until new hire-Maintaining inbound lead reports (MQLs, contact us forms, demo requests, trial requests, etc.) - assisted CEO create spreadsheets on sales progress-Develop and proofread process documentation-Conducted initial discovery calls to establish prospect Business Need and Qualification

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  Penders Consulting

  • Denver, Colorado, United States

  • Sales Leadership Trainee & Executive Assistant

    • Nov 2020 - May 2021
    • Denver, Colorado, United States

    Prospect & schedule introductory meetings for both principal & our clients -80 cold calls per day -6+ scheduled meetings per week -Outbound calls had a focus on C-Suite & VP Level Prospects, typically within the enterprise Assisted principal in implementing strategies for growing sales funnel to meet client expectations Developed standard objection responses based on client feedback for use by sales associates in interactions with current and prospective clients Field test prospecting & social selling strategies for clients with weekly metric readouts on performance Assist principal with day-to-day admin activities such as: -Scheduling client & prospect calls -Emailing clients & prospects phone conversation recaps -Maintaining CRM reports -Develop and proofread process documentation

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  Amped Kitchens

  • Business Development Executive

    • Nov 2020 - Feb 2021

    Achieved and exceeded contact quotas for cold calls, sales meetings, & demos based on company growth objectives -80 cold calls per day/400+ cold calls per week -6+ scheduled meetings per week -Outbound calls with a focus on C-Suite & VP Level Prospects at Enterprise CPG companies -25% of calls were made to SMB/mid-market CPG & Meal Prep companies -In addition to outbound activity, I managed inbound leads to qualify prospects and schedule demos Perform research to build prospecting lists to achieve weekly conversion targets Collaborated with account executives to penetrate new accounts, identify potential customers, and scheduled product demos Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early in the prospects buying process Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success -Conducted initial discovery calls to establish prospect Business Need and Qualification 60% conversion rate from 1st meeting to Demo call was achieved on meetings I conducted Assisted in administration & training of sales & CRM Process

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  PLANT PLACE

  • Chanhassen, MN

  • Assistant Manager

    • May 2016 - Jul 2017
    • Chanhassen, MN

    - Manage a team of 10 employees- Coach & manage team to achieve sales and customer service targets- Correct greenhouse errors- Maintain efficiency so business operates at max capacity during busy hours- Manage team on operational aspects of the business- Inventory- Merchandising- Consult customers on their gardening needs- Sell customers gardening & lawn care solutions- Consistently surpass monthly sales quota - Created lasting relationships with locals- Expert advisor on our plants, cultivated ability to recommend what would work best in their garden/yard. - Provided terrific customer service- Self-motivated performer with consistent marks for high productivity