Experience

• 

  Adone Conseil

  • France
  • Business Consulting and Services
  • 500 - 600 Employee

  • Senior Ecommerce Business Owner - Luxury Brand

    • Jan 2024 - Present

  • Senior Digital Project Manager - Luxury Brand

    • Oct 2022 - May 2024

    - Defining the user requirements collection and project scoping- Leading the project assessment and discovery phase to validate or not the business needs, budgets and resources- Aligning several teams and departments of the Maison to collaborate and communicate on a same project- Managing Payments methods and shipping method integration to open new opportunity of growth- Implementing UI/UX projects such as immersive page to support an physical event and use new technology of Virtual Try On.- Supporting Cyber Security projects to comply with the Group security policies with a SSO- Providing Project management, follow-up and handover- Helping implement best project management practices and tools across all teams in the Digital department- Owning of the global overview on all projects and initiatives at department level as part of the PMO team- Enhancing internal processes by handover documents for PMO’d back up, redefining best practices for QA testing and creating onboarding process for new joiners

  • Senior Payment Consultant

    • Mar 2021 - Feb 2023

    SME Payment & Project Manager- Deploying the Payments activities for client's markets (from scoping kick-off, through the development phase and testing until the Go Live) including Project planning and estimation, communication, and risk management as well as dependencies with the new Retail Platform.- Creating and configuring both Test and Production Payment Merchant account in the Global Payments Providers (Adyen, Cybersource…) - Identifying and managing stakeholders – Market’s project team (technical and non-technical), Finance team, Reseller’s project team, Operational teams- Subject Matter Expert (SME) in Payments and Fraud for Client’s markets- Creating reporting in order to track the progress of the project from the contract signed until the go live. - Training on the Payment solutions plarforms, user’s roles and responsibilities, reconciliation processes, fraud strategy.- Creating test data and reviewing the test case scenario to ensure minimizing the risks and issues before the Go Live.- Testing the new Payment’s solutions integration to confirm the successful integration.- Providing handover to the Business as Usual team to ensure the continuity of the new change implemented

• 

  CyberSource

  • United States
  • IT Services and IT Consulting
  • 500 - 600 Employee

  • Project Manager

    • Jan 2019 - Mar 2021

    - Management of the project lifecycle for client implementations including, Project planning and estimation, Client expectation and scope management, Communication and risk management and Project and activity status reporting via support from senior members of the value added services team & line manager.- Maintain current and working industry knowledge of the project management life cycle process, methodologies and best practices which should be used to ensure constant service evolution through critical path evaluation through self-enablement learning, retention of professional qualification (PRINCE2) with support from line manager - Accountable and responsible for the successful implementation, deployment & launch of net new clients launching with the CyberSource services that result in net new revenue of tier 2 & 3 clients using industry standard methodologies (PRINCE2). - Work collaboratively cross functionally for the execution & delivery of projects & implementation plans involving multiple resources across the regional business. - Provide regular reporting, insight & updates to the Senior Director on performance all open projects with respect to projects inflight, risks and issues, client launch dates etc.

  • Risk Management Analyst

    • Nov 2017 - Jan 2019

    To advise CyberSource customers in managing the risk of taking payments, predominantly credit anddebit card, online. This will include analysing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource's global customers to implement these strategies using a combination of CyberSource and industry tools.- Helping ecommerce merchantsmanage CyberSource risk management products to prevent online card fraud.- Analysing transaction data with a view to optimizing risk management strategies for clients.- Producing regular, detailed reports that clearly explain to clients the performance of current riskmanagement strategies, and if appropriate, how these can be improved.- Taking a proactive approach to staying up-to-date with product developments by monitoring coderelease notes and knowledge sharing within the team.- Consulting to customers on how to use our products and services or taking full control (includingconfiguration) of our fraud solution to help our customers in achieving their business goals.- Managing go live process including set up, delivering Fraud Decision Manager element (success start /workshop).- Maintaining a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.

• 

  Amazon

  • London, Royaume-Uni

  • Senior Fraud Analyst, Project manager

    • May 2015 - Nov 2017
    • London, Royaume-Uni

    In charge of investigating suspicious activity and behaviour that could pose a risk to Amazon and identifying new fraud patterns and trends -.take appropriate action to identify and minimise the risk posed by such trends. - Project manager Sales Escalation: ➢ Managing a team of fraud investigators to ensure the tracking of deep dives and taking immediate action to mitigate losses to both business and customers. I am delivering frequent training and communication to the team to ensure they have all the updates from Compliance. ➢ Creating and delivering recurrent internal training to other departments to various and diversified audiences. I have been trained Account Managers to ensure they received knowledge about the legal documents to provide and also in order to identify potential seller’s risk. I have also been trained the Seller Support, 10 persons, to advise as much as they can the sellers for the legal documents to provide. ➢ In charge of the communication between all the teams by creating content (updates, guideline KYC knowledge, dropping sessions) towards different targets such as Quality Auditors, Management, US account managers, UK account managers and all the site across EU.➢ Monitoring and analysing data by creating reports in order to measure the efficiency of the process and improve the verification process by anticipating trends. Since June the numbers of escalation decrease and report the potential risks to the management.- Assisting Business Analyst in order to measure the investigator offline work and reduce the duplicate tasks. - Reviewing company websites to ensure all content is suitable to associate with Amazon brand.- Responsible of identifying and editing the French Legal Entity Policy to offer the best customer services.- Implementing a new training process in order to increase the efficiency and the pro-activity of the investigators and prevent the risks.

• 

  The Royal College of Music

  • London, Royaume-Uni

  • Marketing Assistant

    • Dec 2014 - Dec 2014
    • London, Royaume-Uni

    - Research insights to target French people in London to attend to events City of Light: Paris 1900-1950.- PR for City of Light: Paris 1900-1950. - Research market to optimize a series of events live on stream in The Royal College of Music’s website to promote this activity and increase the number of online viewers.

• 

  University of Warwick

  • Coventry, Royaume-Uni

  • Finance Assistant

    • Nov 2013 - Aug 2014
    • Coventry, Royaume-Uni

    - Responsible for the checking of expenses of professors and Academics of University of Warwick.- Updated budget monitoring of academics.- Assistant at the Undergraduate office. Responsibilities including creating dossiers to attract undergraduates to subscribe to the latest news and updates from Warwick Business School. - Control travel claims expenses.- Creation of Purchase Order to pay suppliers (on SAP).

• 

  AXA France

  • Nanterre

  • Communication officer and relationship with schools

    • Oct 2012 - Nov 2013
    • Nanterre

    • Organization of schools forum (Link with Schools and AXA 's recruiter)• Community Manager for Professional networks Viadeo et Linkedin• Advertising creation and Print management (Creating displays, web visual, cards...)• Content writing for social networks, for schools and for Jobboard• Employer Brand • Project research for my Master 2's graduation about AXA's problematic: How AXA France can recruit young commercial people and change their image to attract more commerce? After a lot of research and studying the market, my main recommendation was to create an AXA community for commercial, creating a family by the digital and interactivity way. The goal was to faciliate the communication between us and understanding the AXA's community.

• 

  AXA Prévention

  • Communications Officer

    • Mar 2012 - Sep 2012

    • Responsible for partnerships with Editions Michel LAFON (Editor) to create a preventive books for children against roads dangers "Les Aventures de la Famille Klaxon" (more than 500 000 copy)• In charge of partnership with Abécédaire des Institutions (Magazine for Institutions) to create print advertising and construct articles regarding AXA Prevention• Articles writing for the website and content for a « guide » le Bon Sens Numérique (to fight against the dangers on internet)• In charge of Radio Campaign – Amelie’s Advices• Project Research for my Master 1's graduation: How to attract more young people to take an interest in classical music and help to rejuvenate the image of this part of the Culture?

• 

  ALICE EVENEMENTS

  • Assistant Project Manager

    • Jan 2011 - Apr 2011

    • Organization of events for IBM and GDF Suez• Strategic recommendation for IBM• In charge of innovative activities for IBM seminars

• 

  Presse-Papiers

  • Région de Boulogne-Billancourt, France

  • Press Office Assistant

    • Oct 2010 - Dec 2010
    • Région de Boulogne-Billancourt, France

    • Realization of Press Kits (L'agence de la bio medecine, Shering Plough etc.)• Press Conferences (Shering Plough, Pfizer, Procter and Gamble etc.)• Relationship with Journalists

• 

  Trans-Forme (Association sportive pour les Transplantés et Dialysés)

  • Région de Paris, France

  • Event Assistant

    • Jan 2009 - Feb 2009
    • Région de Paris, France

    • Organization of Winter Event in St Foy Tarentaise (73), to award transplant and Dialysis in Winter Sports. Hotels reservation, planning for races with the village, awards etc. • Organization of La Course du Coeur relay race from Paris to les Arcs (73 Savoie). Calling volunteers to give them guidelines, find sponsors like companies, famous persons, calling medias to relay it in the press. The goal is to promote Organ gift.• Organization of concert in Cachan (94) to collect fund