Experience

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  4 Star Plumbing Services

  • United States
  • Consumer Services
  • 1 - 100 Employee

  • Office Manager

    • Jun 2022 - Present

    Manages 5 customer service representatives with leading daily team meetings, calculating productivity forecasts, and providing regular growth, feedback, and training sessions.Ensures exceptional communication within the office staff by keeping up with deadlines between the office and service staff so that every customer is assisted in a timely manner.

  • Backflow Specialist

    • Feb 2021 - Jun 2022

    Works diligently with over 30 customers a week to schedule annual backflow recertifications, and manages various applications for the entry and upkeep of city-mandated documents and test results.

  • Customer Service Representative

    • Jun 2019 - Feb 2021

    Books and enters service appointments while conveying essential information about customer needs to dispatched technicians.

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  Self Employed

  • Freelance Graphic Designer/Artist

    • 2017 - Present

    Works with clients of various backgrounds to design and create logos, graphics and art for their business or leisure. Communicated and brainstormed with customers as they found the need for assets for their Twitch stream, their new business startup, or simply to give as a gift to a loved one.

• 

  Chewy

  • Hollywood, FL

  • Social Media Response Team (QA)

    • Apr 2018 - Jun 2019
    • Hollywood, FL

    Assisted customers on pet supply retailer Chewy.com and affiliated social media staff by answering questions, understanding products, and responding to customer reviews. Entrusted to keep all information visible on the storefront concise, accurate, and helpful to every customer. Contacted and wor...

• 

  Sam Galloway Ford Inc

  • Fort Myers, Florida

  • Receptionist

    • Mar 2017 - Apr 2018
    • Fort Myers, Florida

    Greets guests at the front desk and assists with any questions they may have. Takes calls of potential customers, and helps organize and file vehicle stock on hand. Assists car salesman with the handling of gas money reimbursement, as well as the checking out of vehicle keys and books. Handles re...

• 

  Disney Store

  • Fort Myers, Florida

  • Cast Member

    • Oct 2016 - Apr 2018
    • Fort Myers, Florida

    Assisted guests in finding products and provided recommendations based on their preferences, as well as answered questions about merchandise, pricing, products, and promotions.Operated the register and processed sales transactions accurately. Packaged merchandise neatly and provided customers wit...

• 

  GameStop

  • Senior Game Advisor

    • Jun 2016 - Jan 2017
• 

  Walt Disney World

  • Orlando, Florida Area

  • College Program Intern

    • Sep 2015 - May 2016
    • Orlando, Florida Area

    Worked in Disney's Animal Kingdom Merchandise on Discovery Island. I was in charge of both register and floorstock duties, where I would assist guests in the locating and purchasing of various clothes, souvenirs, and other various items. I was also trained in money handling procedures, where ...

• 

  Tate's Gaming Satellite

  • Lauderhill, FL

  • Guest Service Associate

    • Mar 2015 - Aug 2015
    • Lauderhill, FL

    Worked with others to organize Pokemon Trading Card Game events, as well as hosting the weekly Pokemon League. Helped customers find all their card game and board game needs.

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  Heroes and Villains Comics and Games

  • Coral Springs, FL

  • Guest Associate

    • May 2014 - Mar 2015
    • Coral Springs, FL

    Arranged with others to host tournaments for the Pokemon Trading Card Game, as well as the weekly league hosted. Worked with others to help create fliers for these events and also assisted customers in finding their favorite comics, cards, and collectibles for sale.

• 

  Florida Atlantic University

  • Boca Raton, Florida

  • Guest Services, Student Union

    • May 2013 - May 2014
    • Boca Raton, Florida

    Assisted students and guests alike in finding buildings and events around campus. Regularly cleaned and organized the Student Union lobby. Managed a check-out system for games and resources for students in the Student Union.