Experience

• 

  Lufthansa LGSP

  • Porto, Portugal

  • TTAE | Ground Handling Agent

    • Mar 2023 - Oct 2023
    • Porto, Portugal

    – Verification and identification of passengers and their luggage (check-in agent);– Forwarding of irregularities, related to the transit of passengers and luggage;– Control of passengers ID and their hand luggage, at the boarding (gate agent);– Special assistance for Unaccompanied Minors;– Leading passengers in N'out of the aircraft;– Special assistance for VIP customers/teams;– Guidance of passengers on debord.– Ground Handling of Airlines as: Lufthansa; Swiss; Austrian.

• 

  Groundforce Portugal

  • Porto, Portugal

  • TTAE | Ground Handling Agent

    • Mar 2022 - Oct 2022
    • Porto, Portugal

    – Verification and identification of passengers and their luggage (check-in agent);– Forwarding of irregularities, related to the transit of passengers and luggage;– Control of passengers ID and their hand luggage, at the boarding (gate agent);– Special assistance for Unaccompanied Minors;– Leading passengers in N'out of the aircraft;– Special assistance for VIP customers/teams;– Guidance of passengers on debord.– Ground Handling of Airlines as: TAP Air Portugal; BRITISH AIRWAYS; UNITED Airlines; SATA-Azores; AIRFRANCE; KLM; AirEuropa; Vueling; IBERIA; Play; El Al Airlines; Air Royal Marroco. Charter Flights Airlines: Privilege Style.

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  NOS SGPS

  • Porto, Portugal

  • Retention Specialist

    • Feb 2021 - Mar 2022
    • Porto, Portugal

    - Ensure customer retention;- Intruducing new products to old clients;- Customize customer payment arrangements;- Focused on negotiate with the clients and support their needs.

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  LUX Health Club

  • São Félix da Marinha, Porto, Portugal

  • Certified Personal Trainer

    • Mar 2021 - Jun 2021
    • São Félix da Marinha, Porto, Portugal

    - Deliver group fitness classes and attend courses; - Structuring and organizing classes and training plans;- Maintain continuous supervision, control and safety of users;- Follow up and report of any damaged machine or equipment;- To encourage and support users to meet their fitness, health or wellbeing goals.

• 

  Victoria GYM

  • Espinho, Aveiro, Portugal

  • Fitness Coordinator

    • Dec 2020 - Feb 2021
    • Espinho, Aveiro, Portugal

    - Coordinated plans and wellness activities, such as exercise classes and dynamic events;- Communicating regularly with members to ensure satisfaction with the facility’s services and offerings;- Creating a safe environment for participants by ensuring that equipment is in good repair and providing proper instruction on how to use it safely.

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  Meo Recrutamento

  • Porto, Portugal

  • Sales Assistant

    • Aug 2020 - Nov 2020
    • Porto, Portugal

    - Team Work;- Selling TV, NET, PHONE Services, callcenter;- Excellent customer argumentation skills by call;- Time management;- Focused on Team Goals.

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  NOS SGPS

  • Porto, Portugal

  • Customer Service

    • May 2018 - Sep 2018
    • Porto, Portugal

    - Respond to customer requests;- Follow up on customer orders and requests.

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  McDonald's

  • Espinho, Aveiro, Portugal

  • Food Service Attendant

    • May 2017 - Jan 2018
    • Espinho, Aveiro, Portugal

    - Providing customer service;- Manufactures the products;- Following of very restricts Quality and Safety standards;- Ensures that the customer experience is pleasant from start to finish.