Experience

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  Four Points by Sheraton

  • San Rafael, CA

  • Executive Housekeeper

    • Oct 2012 - Sep 2013
    • San Rafael, CA

    Managed laundry and housekeeping for a full-service 235 room hotel. Lead a team of 35 employees to assure clean and beautiful rooms for the guests. Ordered all linen, room amenities and laundry chemicals within budgetary requirements. Completed new bedding program to all white linen and new amenities. Served on the safety team as chairman assuring that employees are working in a safe environment. Inspected guest rooms daily assuring a high standard for cleanliness. Coached and counseled employees on new service standards and procedures of higher levels of customer satisfaction. Taught employees the importance of GEI scores and courteously solving guest issues and quality service in a timely manner.

• 

  Fairmont Hotels & Resorts

  • San Jose, CA

  • Housekeeping Manager

    • Mar 2011 - Oct 2012
    • San Jose, CA

    Managed laundry and valet departments for 808 room hotel and assisted in managing 85 employees in the rooms division. Ensured all room linens and banquet material were spotless and aromatic. Prepared daily room cleaning schedules and assured all VIP rooms were inspected. Set up a calibrated inspection process for room attendees and their cleanliness. Employed Gallop’s 12 Elements of Great Managing to increase workplace participation and increase CES scores. Assisted with the renovation of 400 hundred rooms with minimal impact on FD. Participated in the Global Corporate Companies physical health enhancement program.

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  Sheraton Los Angeles Downtown

  • Greater Los Angeles Area

  • Assitant Executive Housekeeper

    • Nov 2006 - Dec 2009
    • Greater Los Angeles Area

    Managed housekeeping department with over 60 employees, in a 485-room full-service hotel. Insured proper staffing levels directly affecting customer service goals. Supported Director of Housekeeping in hiring, training, and appraising supervisors to line employees.Coordinated the renovation of 27-storied hotel with new furnishings and improved-quality amenities for all rooms. Communicated closely with other departments and management to create a seamless transition between the hotel and its customers. Audited each room to exceed hotel standards and guaranteed correct placement of furnishings.Trained housekeeping supervisors and line employees on current and new safety rules providing adherence to OSHA policies and standards. Facilitated a business-union relationship with employees including maintaining positive team endeavors.

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  Outward Bound Adventures

  • Wales, England

  • Participant

    • Aug 1975 - Aug 1975
    • Wales, England

    Hiking, Sailing, Mountain Climbing, Repelling, Solo survival