Bio
Credentials
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Prince 2
AXELOS Global Best PracticeMay, 2023- Apr, 2026 -
ITIL v4 Foundation
AXELOS Global Best PracticeApr, 2022- Apr, 2026 -
L'essentiel de Power BI
LinkedInMar, 2021- Apr, 2026 -
Les fondements de la visualisation de données
LinkedInFeb, 2021- Apr, 2026 -
Product Owner
Scrum LeagueFeb, 2020- Apr, 2026
Experience
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United Arab Emirates
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Food Production
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1 - 100 Employee
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Project Management Officer
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Jun 2022 - Present
I've been instrumental in driving strategic initiatives to enhance organizational efficiency, technological resilience, and global operational standards in IT Management. Utilizing project management methodologies (Prince2, PMP, Agile), ITIL, expertise in vendor management, cybersecurity proficiency, and a keen focus on IT auditing and process improvement, I've delivered results that demonstrate a holistic approach to IT leadership and outstanding analytical skills.𝘒𝘦𝘺 𝘋𝘶𝘵𝘪𝘦𝘴 & 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➜ 𝐈𝐓 𝐆𝐨𝐯𝐞𝐫𝐧𝐚𝐧𝐜𝐞 & 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐃𝐞𝐟𝐢𝐧𝐢𝐭𝐢𝐨𝐧: Provided critical insights to senior stakeholders on IT systems and IT Service Management, contributing to the definition of the corporate IT Roadmap, streamlining the IT audit process, and pitching business cases for adopting IT recommendations.➜ 𝐏𝐨𝐫𝐭𝐟𝐨𝐥𝐢𝐨 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Orchestrated a 100% increase in the success rates of IT projects within the corporate portfolio by showcasing business analysis and strategic project management.➜ 𝐒𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Demonstrated cost-effectiveness by reducing the average cost of crucial services by 3 through strategic partnerships, contract negotiations, and adherence to standards, showcasing financial acumen and quality management.➜ 𝐂𝐲𝐛𝐞𝐫𝐬𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞: Strengthened corporate resilience to Cyber threats by reducing the average incident response time fourfold, implementing advanced threat detection systems and ensuring regulatory compliance.➜ 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 & 𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞: Leveraged Food & Beverage/FMCG standards to implement and strengthen policies to reduce human errors and revenue loss.✓ Showcased successful governance implementation in establishing a benchmark for multinational corporate fleet management, deploying a Unified Endpoint Management (UEM) project within 5 months across 8 countries.
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IT Project Manager
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Dec 2021 - Jun 2022
I quickly ascended to increased responsibilities, demonstrating a rapid acquisition of skills and adaptability in a dynamic environment. Managing concurrent projects, I showcased an adept ability to multitask and effectively oversee diverse initiatives, underlining my strong project management skills.𝘒𝘦𝘺 𝘗𝘳𝘰𝘫𝘦𝘤𝘵𝘴 & 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➜ 𝐄𝐑𝐏 𝐄𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐜𝐲 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭: I spearheaded ERP efficiency enhancement projects, focusing on optimizing system functionalities, reducing costs of software development, and ensuring alignment with standard processes.✓ Led the deployment of ERP projects, editing a total of 171 user stories and conducting workshops with technical teams and customer representatives for streamlined and efficient system integration.✓ Avoided 119 custom developments, streamlining ERP business process improvement and significantly reducing associated costs through meticulous budgeting.✓ Internalized Level 2 ERP support, addressing 316 user tickets over a year, resulting in reduced maintenance costs, decreased dependence on external providers and engineering, and a better risk management.➜ 𝐂𝐑𝐌 𝐆𝐨-𝐋𝐢𝐯𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭: I streamlined the CRM go-live project for a new business unit. This involved agile project management, knowledge of cloud computing, developing a comprehensive backlog of 9 user stories, crafting a 10-page business documentation with customer requirements, and conducting estimation workshops—all completed within a 4-week timeframe.➜ 𝐌𝐨𝐧𝐝𝐚𝐲.𝐜𝐨𝐦 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧: I multiplied the count of Monday.com platform active users by threefold by introducing 10 new use cases and delivering weekly training sessions in multiple languages (English, French, Russian) for widespread adoption and proficiency.
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France
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Software Development
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700 & Above Employee
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Project Management Officer
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Jan 2020 - Dec 2021
I played a pivotal role in spearheading major corporate organizational change. Central to this transformation was the successful implementation of the Scaled Agile methodology across approximately 10 technical teams throughout four countries.𝘒𝘦𝘺 𝘋𝘶𝘵𝘪𝘦𝘴 & 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➜ Designed and delivered training materials and coaching sessions to facilitate a smooth transition to Agile practices.➜ Deployed tools to manage four Agile Release Trains, implementing BigPicture and eazyBI SQL Business Intelligence (BI) solutions for Jira.➜ Converted 100+ active users to Jira and Confluence solutions, establishing a corporate standard for ticketing management.
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Quality Manager
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Sep 2019 - Jan 2020
My responsibilities encompassed navigating intricate processes, collaborating with diverse stakeholders, and ensuring a seamless transition within a compressed timeframe. Additionally, I took charge of enhancing service delivery by overseeing the implementation of a new test management system. The role demanded a meticulous approach to feasibility studies, effective stakeholder support, and a commitment to elevating quality standards.𝘒𝘦𝘺 𝘋𝘶𝘵𝘪𝘦𝘴:➜ Led the adoption of the ISO 9001 Quality standard.➜ Orchestrated process mapping and engaged with stakeholders for comprehensive understanding.➜ Streamlined service transition through a new test management system (Xray).➜ Conducted thorough feasibility studies for process optimization.➜ Implemented a weekly support schedule for project staff throughout processes and the transition.
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Prium Portage - Portage salarial
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Paris, Île-de-France, France
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Project Manager
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Jun 2014 - Sep 2019
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Paris, Île-de-France, France
I contributed significantly to the success of diverse projects in diverse sectors, from automotive industry initiatives to intergovernmental educational projects. In this role, I’ve showcased my expertise in leading cross-functional teams, conducting studies, and driving results.𝘒𝘦𝘺 𝘗𝘳𝘰𝘫𝘦𝘤𝘵𝘴 & 𝘈𝘤𝘩𝘪𝘦𝘷𝘦𝘮𝘦𝘯𝘵𝘴:➜ 𝐀𝐮𝐭𝐨𝐦𝐨𝐭𝐢𝐯𝐞 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐑𝐨𝐚𝐝𝐦𝐚𝐩: I led the development and implementation of an industrial roadmap, conducting a comprehensive RFP project and ERP feasibility study for a prominent automotive company, fostering stakeholder collaboration through daily operational meetings.➜ 𝐈𝐧𝐭𝐞𝐫𝐠𝐨𝐯𝐞𝐫𝐧𝐦𝐞𝐧𝐭𝐚𝐥 𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐚𝐭 𝐔𝐍𝐄𝐒𝐂𝐎: I managed and delivered six key educational resources in English, French, and Arabic at UNESCO, ensuring cultural sensitivity and high-quality content development.➜ 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐓𝐡𝐨𝐮𝐠𝐡𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Showcasing thought leadership and expertise, I published seven critically reviewed articles, conducted over 100 ad-hoc studies, participated in seven major academic conventions, and contributed insights in a parliamentary hearing.
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Education
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2019 - 2021ESGI Paris (Ecole Supérieure de Génie Informatique)
Master’s degree, IT Management and consultancy (2019-2021) -
Université Vincennes-Saint-Denis (Paris VIII)
PhD, Political Geography -
Institut national des langues et civilisations orientales (Inalco)
Bachelor of Arts - BA, Arabic Language and Civilization -
UVSQ Université de Versailles Saint-Quentin-en-Yvelines
Master's degree, Political Communication -
Russian - Armenian University
Bachelor's degree, International Relations and Affairs
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Industry Focus. “Food Production”
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