Experience

• 

  RSI

  • Wilmington, Delaware, United States

  • Consulting Manager - Production Support

    • Oct 2020 - Present
    • Wilmington, Delaware, United States

    • Overseeing production monitoring and support for the multi-million IT project• Planning, scheduling and Implementing software releases• Communicating and managing major incidents• Training client's IT personnel for supporting IT applications• Problem Management• Mentoring several group members

• 

  Macquarie Group

  • Australia
  • Financial Services
  • 700 & Above Employee

  • Senior Manager

    • Feb 2014 - Aug 2019

    • Supported technology needs of client facing business units in United States and Australia. • Reviewed software deployments to production to comply with coding standards. • Designed and implemented disaster recovery plans• Trained IT personnel in supporting enterprise reporting system that includes Client Reporting, Wholesaler Compensation, Board Reporting, and Financial Reporting. • Accountable for supporting reporting needs of over 400 business users in Philadelphia, Boston, New York, San Francisco and Sydney. • Participated in interviewing and selecting new candidates.

  • Operations Manager

    • May 2009 - Feb 2014

    • Established new Operation teams in Philadelphia and Manila regions that supported more than 900 business users in United States and Australia. • Trained 1st and 2nd level of support to resolve issues and requests for more than 50 applications.• Participated in creation of incident management and change management processes for the entire account team. • Coordinated efforts of transitioning of application support from the Development to the Operation team.• Worked closely with IT Risk team to identify and resolve potential risks to the production environment.• Reviewed all application and infrastructure changes that affected Philadelphia region.Managed a team of employees and consultants in Philadelphia and Manila. • Performed semi-annual performance reviews. • Arranged regular meetings with business units to obtain a feedback on Operations team performance. • Hired new employees and consultants for my team.

• 

  Lincoln Financial Group - Delaware Investments

  • Greater Philadelphia Area

  • Development Manager

    • Jul 2005 - May 2009
    • Greater Philadelphia Area

    • Developed and supported trading applications. • Managed a group of developers and consultants. • Involved in integration of the reporting system into the .Net and Powerbuilderapplications. • Performed annual employees’ performance appraisals. • Designed and implemented SharePoint environment. • Established a SharePoint user group

• 

  Delaware Investments

  • Greater Philadelphia Area

  • Sr. Programmer/Analyst

    • Sep 1991 - Aug 2005
    • Greater Philadelphia Area

    • Designed and Implemented Mutual Funds Performance System. • Worked with domestic and international client services departments in Philadelphia and London to create Institutional and Pooled Trust client statements. • Assisted Accounting Department in creating billing statements. • Designed and implemented reports for Analytical, Investment Accounting, Managed Accounts, and Portfolio Management departments. • Trained IT personnel to use business intelligence reporting products. • Enterprise reporting system Administrator for Philadelphia, Fort Wayne, and London offices. • Assisted Lincoln Financial Distributors branch in implementing their own reporting system environment.• Responsible for designing, implementing, and monitoring of daily mainframe batch processes

• 

  Thosani Inc.

  • Mount Laurel, NJ

  • Sr. Programmer/Analyst

    • Jun 1988 - Sep 1991
    • Mount Laurel, NJ

    • Coordinated projects for the Philadelphia Navy Yard. • Trained and reviewed Junior developers code.• Designed and implemented software solutions using Cobol.