Experience

• 

  Calstrs

  • Cloud Security Architect
• 

  CalSTRS

  • West Sacramento, California, United States

  • Cloud Security Architect

    • May 2024 - Present
    • West Sacramento, California, United States
• 

  California Department of State Hospitals

  • Security Specialist

    • Dec 2023 - May 2024
• 

  CalSTRS

  • United States
  • Government Administration
  • 700 & Above Employee

  • Network Security Specialist

    • Aug 2017 - Dec 2023

  • Associate Information Systems Analyst

    • Feb 2014 - Aug 2017

    - Utilize ITIL best practices to participate in Incident, Problem, Configuration, and Change management processes.- Perform complex, detailed analysis, defining technical problems and recommend effective solutions to customers and other IT analysts.- Prepare IT related documentation in a variety of different formats, such as flowcharts, diagrams in accordance with Knowledge Centered Support principals.- Monitor and interpret system alerts for server, network, application, database, and communication systems.- Provide 1st level Service Desk support, including and assisting customers with incident and problem resolution, request for changes, and information.

  • Assistant Information Systems Analyst

    • Dec 2012 - Jan 2014

    -Perform diagnostic information gathering.-Display ethics and integrity while working with confidential information.-Plan and organize procedures in team wiki to ensure correct processes are being followed.-Communicate with other teams to collaborate and provide customer solutions.-Involved in decision making process for new loaner laptop images.-Create tickets to be sent to appropriate teams to resolve issues or make changes with different systems within CalSTRS.-Perform system analysis to gather appropriate information and troubleshoot to resolve customer issues.-Provide customer service to employees and employers to assist with various requests.

• 

  Nerds on Call

  • Mobile Technician

    • Jul 2012 - Dec 2012

    -Troubleshoot hardware and software issues on Windows and Mac environments.-Evaluate systems and provide recommendations for upgrades.-Troubleshoot and install audio visual equipment.-Install and secure home networking solutions.-Communicate technical information to customers outside of the techn...

• 

  Target

  • Electronics Team Member

    • Jun 2011 - Jul 2012

    -Recommended and sold different retail electronic items within department.-Organize and stock floor shelves and inventory.-Changed department Plano-gram to maximize store brand.-Worked with Loss Prevention to identify risk and fraud within Target.-In charge of Target video game pre-orders to main...

• 

  VMC

  • Fargo, North Dakota

  • Technical Support Engineer

    • Dec 2008 - May 2010
    • Fargo, North Dakota

    -Perform system analysis to assess risk of problems reported.-Troubleshoot technical issues with Microsoft Dynamics GP.-Document and publish knowledge base articles on program bugs or known issues of Microsoft Dynamics GP.-Installed/maintained SQL Server databases.-Performed technical reviews whi...

• 

  First and Farmer's Bank

  • Proof Operater

    • Mar 2007 - Aug 2008

    - Manually processed transactions that came through the bank- Assisted customers on the teller line- Assisted customers with internet banking issues- Maintained and loaded bank ATM's- Processed incoming/outgoing ACH transactions

• 

  Best Buy

  • Geeks Squad

    • Aug 2006 - Mar 2007

    -Tested In-warranty items to repair-Installed Computer hardware such as hard drives and video cards-Removed viruses and spyware from customer computers-Sold and Setup new PC's from the sales floor-Home Theater Installation