Experience

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  Insite Energy

  • United Kingdom
  • Utilities
  • 1 - 100 Employee

  • IT Technical Manager

    • Jan 2018 - Present

  • Systems Engineer

    • Nov 2012 - Present

    - Configuration of Draytek 2830n routers and VPN's- Installation of Mbus networks.- Installation of Kamstrup/ Izar data loggers and networks.- Commissioning/troubleshooting heat meters on small to large networks.- Install of smart monitoring heat meters.- Set up and configuration of zigbee 802.1 networks.- Excel VBA, creating scripts to upload data into SQL. - CAT 5E/6 networks.- Onsite site surveys to determine optimal locations for zigbee 802.1 equipment.- SQL 2012.- 3rd line technical support.

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  Barcrest Group

  • London, Paddington.

  • Senior Systems Engineer / Project Engineer

    • Nov 2010 - Oct 2012
    • London, Paddington.

    Sole third line support for the UK LBO market, supporting at one point over 800 machines. The job involves supporting and troubleshooting issues with the first line support and engineers in the field. - Configuration and installations of fixed odds betting machines (FOBT's) across the UK and NI Ireland.- Sole third line support to the UK and NI FOBT machines. Including out of hours and weekend support.- Build management. Creating and maintaining updated images, game updates and platform updates for FOBT's.After the departure of the senior software engineer I was left in a position where I had to take over and learn how to create and maintain master disk images for the UK FOBT's. These images and master disks are deployed to the engineers in the field and the 6 depots throughout the UK.- QA testing and build release management of software for the UK FOBT machines.- Remote software deployment of games and bug fixes to the UK/NI FOBT machines and Czech Republic VLT machines. Deployment took time and patience, depending on the size of the packages downloads could sometimes take days to deploy and configure to the customer’s needs. - Creation of weekly data analyst financial reports for the four largest Barcrest customers.- Daily financial XML and Excel reports for the Czech Republic VLT's.- When required I am an on-site field engineer for the UK FOBT's and VLT machines.- Support and configuration Cisco routers (851,857 ad 877 models.)- Direct customer support for the four largest bookmakers on any aspect of the machines, from bet query's to routers issues.- Maintaining BT ADSL lines for the customer.- Update, configuration and maintenance of web reporting system for the UK FOBT and Czech Republic machines.- Project planning and deployment of forthcoming installs for the UK FOBT's.- On site staff training during installations.

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  Cyberview Technology

  • Senior Systems Engineer

    • Feb 2004 - Nov 2010

    I worked as part of a team with six other engineers. Key responsibility's to maintain, configure, install and troubleshoot systems/networks across the UK and Worldwide.- Integrating and supporting FOBT systems in the UK LBO market.- Integrating and supporting VLT machines in the Czech Republic.- Integrating and supporting VLT machines in Malta.- Integrating and supporting VLT machines in Venezuela.- Installation and support of a sports betting system in a Maltese Casino.- Project planning, support and setup of VLT machines in Finland, Croatia, Italy and Mexico.- Install and configuration of sports betting systems in Venezuela.- Project planning and install of betting shows throughout the world, including ICE, G2E and Global gaming expo Macau.- Fixing, maintaining and deployment of spares for the 6 UK LBO depots.

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  CSS

  • Level 2 Technician/Engineer

    • Mar 1999 - Jan 2004

    Communication Support ServicesThis company provided complete IT solutions ranging from phone systems to structured cabling, to network and systems rollouts and support.I was an offsite IT administrator/technical support to small business front end users without the need for on-site network administrators. I also was involved in the data cabling side of the business.- 1st line technical support. On site and off site.- Offsite network administrator.- Installation and termination of CAT5E and CAT6 floor points and data panels.- In house Microsoft Exchange and Server administrator.- Installation of PC networks and servers, ranging from 10 peer networks up to a 100+.- On site PC upgrades and maintenance.