Bio
Experience
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Commerzbank International S.A.
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Singapore
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Senior Operations Engineer
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Feb 2020 - Present
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Singapore
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FCS Computer Systems
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Singapore
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Senior Professional Services Engineer
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Oct 2014 - Feb 2020
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Singapore
• Pre-installation preparation, include ensuring project scope, requirements, deliverables, project timeline and milestones are clarified and communicated to the relevant stakeholders.• Carry out installation in according to procedure and process.• Troubleshoot problems / errors encountered during installation.• Perform other professional services duties and level 2 Support as and when required.
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CNOC
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Jul 2012 - Oct 2014
- Providing 1st level support and escalation to respective Engineer- Monitoring of mBlox Messaging Platform.- Use of Text Processing linux commands e.g (AWK,SED...)- Support US,Europe and ASIA Pacific Regions Clients.- Creating/Following up with internal tickets to keep tack of issues and for documentation
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Network Support Specialist
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Feb 2011 - Jul 2012
-Monitoring & handling of government/commercial projects-Monitoring of network devices(Switches and Routers)- Creating Incident Tickets(Using BMC Remedy) for documentation and tracking purposes
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Education
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2005 - 2008Temasek Polytechnic
Computer Engineering, Computer Engineering
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Industry Focus. “Banking”
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