Experience

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  Revenue Analytics, Inc.

  • Atlanta, Georgia, United States

  • Product Owner

    • Oct 2023 - Present
    • Atlanta, Georgia, United States

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  SmartCommerce

  • United States
  • Software Development
  • 1 - 100 Employee

  • Product Owner

    • Feb 2022 - Jul 2023

    • Engaged with internal and external stakeholders to drive product strategy for the core SaaS platform and analytics dashboard of an eCommerce technology company. • Developed reporting solutions that met market demands and client needs, effectively writing requirements to improve UX and existing features while also building new features. • Revamped the analytics dashboard to include platform-specific metrics, sales reporting, and demographic insights which provided greater client value. • Collaborated with senior leadership to align product strategy with company OKRs, ensuring cross-functional alignment and successful execution throughout the project lifecycle.

  • Senior Manager, Client Success

    • Mar 2021 - Feb 2022

    • Liaised directly with Customer Success and Product teams to identify customer pain points, onboarding inefficiencies, and areas where processes could be improved by gathering feedback and prioritizing roadmap items; eliminated siloed groups, ensuring collaboration and client satisfaction. • Partnered with sales and project management office (PMO) teams to pitch, onboard, and train clients on the company’s eCommerce technology system, conducting business reviews and managing the client renewal process as a key point of contact for any questions or issues.

• 

  Experience LLC

  • United States
  • Entertainment Providers
  • 1 - 100 Employee

  • Manager, Client Operations

    • Sep 2017 - Jan 2021

    Established a business unit’s annual goals and client management strategy• Served as subject matter expert for one of company’s key products; led product feature idea meetings focused on alignment between client needs, market demand, and company goals.• Participated in user acceptance testing ahead of new product releases, sprint planning, backlog refinement, and sprint retrospective Scrum Ceremonies.• Supervised team of 3 direct reports, leading the process to hire, onboard, and distribute workload, collaborating with each on annual goals tied to business success and personal development.

  • Operations Analyst

    • Jun 2015 - Aug 2017

    •. Oversaw product program applications with clients across the NCAA and Major League Baseball business segments.• Facilitated product integrations with client app providers and analyzed data to make strategic recommendations to increase product adoption and program growth.

• 

  The Aspire Group Inc

  • Atlanta

  • Associate - Strategic Consulting and Research

    • Jan 2015 - Jun 2015
    • Atlanta

    Prepared and presented market research projects using quantitative and qualitative analysis to make client recommendations related to customer preferences, pricing strategy, and revenue generation.

• 

  Teach For America

  • High School Math Teacher

    • May 2011 - May 2013

    Taught algebra, statistics, geometry, and pre-calculus to more than 200 10th and 11th grade students.• Established an after-school ACT prep and college counseling program for students, increasing scores by an average of 6 points each (38%). Served as head golf coach.