Experience

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  A-IT Software Services Pte Ltd

  • Singapore

  • Risk & Control Analyst

    • Apr 2022 - Apr 2024
    • Singapore

    ▪ Act as a gatekeeper to ensure all production deployments have met the required criteria before actual deployment, in compliant to the Software Development Life Cycle (SDLC) and Technology Risk framework.▪ Support 24 x 7 shift operations, work flexible hours and be on-call to respond appropriately to requests and ensure Service Level agreement are met.▪ Performs reviews to ensure Software Development Life Cycle (SDLC) controls are adequately governed.▪ Performs problem solving and root-caused analysis on any errors during the process of Software Development Life Cycle (SDLC) and provide audit and compliance support when required.▪ Responsible for software code promotion and deployment governance activities across multiple platforms, technologies and Application teams.▪ Partner with Engineering, Application teams and Change Management teams in building Launch Control systems to better manage infrastructure and applications changes through automation.▪ Performs periodic review of SDLC controls by liaising closely with internal SDLC Process Mgmt team and Application Teams.▪ Collaborates with SDLC Governance and Risk team to ensure smooth transition to effect new or changes to governance requirements, automating manual checks where possible.▪ Works closely with Platform Tech Ops and Engineering Platform Services units on issues resolution, improve the Release Management process and support major Deploy projects when required.

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  NCS Group

  • Singapore, Singapore

  • Information Technology Administrator

    • Dec 2019 - Apr 2022
    • Singapore, Singapore

    - IT administrator with NCS deployed at customer site- Duties included:o Monitoring of the desktops/laptops leasing schedule for various subscriptions;o Tracking of IT Equipment due for technology refresh; incoming/outgoing officers;o Monitor and coordinate the deployment/collection of IT Equipment for incoming/outgoing officers;o Monitor the software packaging and deployment status.o Manage the Configuration Management Database (CMDB);o Receipt of assets delivered;o Handover of assets to FM Team for IT Resource provisioning;o Monitor the utilisation of hardware/software/licences;o Assist in assets disposal; Tagging.o Preparation, sending and uploading of advisories/announcements;o Administration of mailbox (handling of standard queries e.g. about tech refresh, printer, token replacement, etc);o Sourcing for small value purchase peripherals;o Testing of IT Services during maintenance; Physical Keys management;o Preparation of Mobile Devices; Mobile email provisioning; Apple/Google accounts creation;o Mobile email request forms filling and submission;o Mobile OS upgrade and Software Installation/Uninstallation;o Monitor the various services billing and verification

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  ST Engineering

  • Singapore, Singapore

  • Helpdesk Supervisor

    • Jul 2017 - Dec 2017
    • Singapore, Singapore

    - Helpdesk Supervisor for a Helpdesk center supporting Singapore bus services with a team of 12 agents running 24 x 7 operations.- Ensuring completion of daily servers reboot and backups- Coordinated cutover activities with customer, bus companies, service engineers and Helpdesk- Monitor the software packaging and deployment status- Monitor milk run delivery of equipment to bus companies- Generate monthly reports on service requests, incident tickets and software patch/security maintenance and milk run delivery - Escalation of severity 1 incidents to customers, management and service engineers.- Coordinate on disaster recovery drill

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  Citi

  • Singapore

  • Production Control Manager

    • 2013 - Mar 2015
    • Singapore

    2013 to 2015- Supported the migration of in-house developed tools to ServiceNow for requests processing. Provided documentation and guide to operators and users on the new method of requests submission and assignment.2012 to 2013- Nominated as tester for ServiceNow Change. - Project lead for CA7-TWS/Z migration, which was successfully completed on 18 February 2013 with the help of IBM vendor and data center teams. Tasks included:o Liaised with IBM, System support, scheduling team, cutover team, application supporto Oversee the UAT testing and conversion of CA7 batch schedules to TWS/Zo Provided TWS training to application teams at no costo Monitor TWS batch parallel run in production

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  Citi

  • Singapore

  • Production Control Manager

    • 2008 - 2012
    • Singapore

    2008 to 2012- My role was changed to manager of Service Quality Assurance in 2008 when my manager moved on to another unit.- 2009:o Worked with automation team to linkup e-tool request system with Change/RFC systemo Completed the migration of $AVRS to Control-D report systemo Rollout Straight Through Process for mainframe batch which allows application teams to submit one time jobs without operators intervention- 2010:o Developed job sheet template for mainframe TWS batch definitions for use in UAT and production environment in the in-house request system to ensure all production changes have been tested. This was further enhanced to interface with CITI global request system where the approvals of the change record are pushed to the in-house request system.- 2011:o Reduced time spent for distributed log review with automation where the logs are sent to a database where the entries are compared against the request system. If a match is found, the change record number is added next to report changes. o Reduced time spent for submission of one time ad hoc job with the rollout of Straight Through Process for distributed batch. This allows application teams to submit such jobs without the need to inform the scheduler or the operator.

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  Citi

  • Singapore

  • Production Control Manager

    • 2005 - 2007
    • Singapore

    - Promoted to level of Assistant Vice President in 2005- Worked with DCO coordinators to coordinate the testing applications within 98 desktops and laptops before the migration to Microsoft Vista OS.- Conducted on site peer review for Korea data center in May 2008. Provided a report on the visit to the datacenters in Seoul and Incheon.- Participated in the conversion program from BS7799 to ISO/IEC27001:2007

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  Citi

  • Singapore

  • Production Control Manager

    • 2001 - 2004
    • Singapore

    Infrastructure Manager, Manager (From 2001 to 2004) - Joined process improvement team within the batch scheduling team- Responsible for disaster recovery documentation and coordination with Disaster Recovery team, users, application supports, technical supports, scheduling team and command center operators.- Responsible to coordinate disaster recovery testing with users, network support and command center operators.- Responsible to collect evidences for both internal and external audits.- Responsible to review the mainframe/distributed TWS scheduler logs - Developed with automation team an in-house request system for requests received by data center and enhanced with a checklist for mainframe and distributed scheduler changes.- Developed with automation team a batch failures reporting system where the batch failures tickets are routed to a database to be selected for reporting and metrics collection.- Migrated Japan based distributed processing to TWS/D in Singapore in 2004- Received recognition for successful migration of Japan distributed batch to Singapore

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  Citi

  • Singapore

  • Production Controller

    • 1996 - 2000
    • Singapore

    Batch Scheduler, Specialist (From 1996 to 2000) - Transferred to batch scheduling team to provide shift support as batch scheduler with duties covering updating of batch schedules and recovery of failed batch jobs.

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  Citi

  • Singapore

  • Computer Operator

    • 1991 - 1995
    • Singapore

    Computer Operator, Specialist (From 1991 to 1995) - Joined Citibank as computer operator to provide 1st level shift support for mainframe and distributed batch processing, file transfer, microfiche production and reports printing. - Promoted to senior operator in 1995 with additional role of managing a team with the Floor Manager- Participated in the migration of DOS/VSE to MVS

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  AIA

  • Singapore

  • Production Controller

    • 1984 - 1991
    • Singapore

    Computer Operator/Batch Scheduler (1984 to 1991) - Joined AIA in 1984 as computer operator trainee to provide 1st level shift support for mainframe online, batch processing, report printing and sorting.- Promoted to batch scheduler in 1985 to maintain batch schedules and batch recoveries.- Contact person for disaster recoveries activities - Participated in the migration of DOS/VSE to MVS