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Bio

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Alessandra M. Viglio is a seasoned SAP consultant with 15+ years of experience in full-stack web development, process flow mapping, and work instruction creation. She holds a Bachelor's degree in Telecommunications Engineering from Politecnico di Torino.

Experience

  • IVECO Australia
    • Melbourne, Australia
    • SAP Consultant
      • Feb 2019 - Dec 2019
      • Melbourne, Australia

      SAP VMS (Vehicle Management System) SupportResponsibilities included:- providing assistance in analyzing and resolving functional anomalies related to SAP VMS- training of onsite VMS SAP Business Analyst and Sales and Distribution Business Users- process flow mapping and work instruction creation.

  • CNH Industrial
    • Melbourne, Australia
    • SAP Lead
      • Mar 2014 - Aug 2018
      • Melbourne, Australia

      SAP Team LeaderResponsibilities included:- coordinating the work of onsite SAP business analysts, programmers and third-party consultants- ensuring all the work was completed in compliance with internal standards and procedures- periodic analysis and report of performance, results and improvements options- work prioritization, issues management and conflict resolution- third Party auditors support and assistance.While performing the activities required by the SAP Team Leader role, I also continued covering the requirements of my previous role as SAP VMS Support:Management and resolution of functional anomalies related to SAP VMS.Implementation of new projects, procedures and reports, training and support of Business users, process flow mapping and work instruction creation.

  • IVECO Australia
    • Melbourne, Australia
    • SAP Business Analyst
      • Jul 2010 - Mar 2014
      • Melbourne, Australia

      SAP VMS (Vehicle Management System) Business AnalystProjects/Main Activities:- Management and resolution of functional anomalies related to SAP VMS (first and second level support)- Implementation of new procedures and reports- training and support of Business users- process flow mapping and work instruction creation- Planning and execution of system NRT (No Regression Tests) and integration tests for the VMS/SD/WM/QM modules and related interfaces during the transition of the SAP server from Italy to Australia (Turnstone Project).

  • Accenture
    • Turin Area, Italy
    • SAP Analyst
      • Jul 2006 - Jun 2010
      • Turin Area, Italy

      Projects/Main Activities:- July 2006 - Feb 2009Second Level Support for Fiat Group - Iveco Truck Australia Limited (SAP AMS Revenue Cycle).Management and resolution of functional anomalies related to SAP VMS / SD moduleTraining and supervision of junior resources.- March-November 2009Control and management of ABAP and functional activities during the transition of Accenture’s Procedures to the new Indian Delivery Center (Headquarters Accenture Hyderabad)- November 2009 - June 2010Second Level Support for Fiat Group - CNH NA (Revenue Cycle AMS).Management of functional anomalies related to interfaces between SAP and MFG areaCoordination and supervision of junior resources (same area).

Education

  • 1999 - 2005
    Politecnico di Torino
    Bachelor's degree, Telecommunications Engineering

Suggested Services

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Industry Focus. “Motor Vehicle Manufacturing”

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