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Alesia Liadziankina

Conference Services Manager at Sheraton Baltimore North
Intro Book
Hospitality professional with sales, training, and management expertise.
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Location
Baltimore, Maryland, United States, US
Languages
  • English Full professional proficiency
  • Russian Native or bilingual proficiency
  • Polish Limited working proficiency
  • German Elementary proficiency
  • Spanish Elementary proficiency
Skills
  • Sales
  • Training
  • Management
  • Team Leadership
  • Customer Satisfaction
  • Show all
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Bio

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Alesia Liadziankina is a seasoned hospitality professional with expertise in sales, training, management, and team leadership. She has worked in various roles, including Conference Services Manager and Catering Sales Specialist at Sheraton Baltimore North, and has experience in food and beverage management, customer service, and social media marketing. Alesia holds a degree in English, German, Spanish, and Polish from Minsk State Linguistic University and a Master Certificate in Business Management from MasterClassManagement.

Experience

  • Sheraton Baltimore North
    • Conference Services Manager

  • Sheraton Baltimore North
    • United States
    • Hospitality
    • 1 - 100 Employee
    • Conference Services Manager
      • Jun 2018 - Sep 2022

    • Catering Sales Specialist
      • Jul 2016 - Jun 2018

  • DoubleTree by Hilton
    • Denver, CO
    • Guest Services
      • Dec 2015 - May 2016
      • Denver, CO

      - Completed the registration process and assisted guest with check-out.- Ran various computer reports, took payments, and posted charges.- Responded to guest inquiries and requests, resolved issues.- Filed guest complaints, conducted research and resolved and negotiated solutions for guest satisfaction.- Made new reservations and changed the existing ones, had some PBX responsibilities.

  • Crowne Plaza Minsk
    • Minsk, Belarus
    • Banquet Sales Executive
      • Nov 2013 - Jul 2015
      • Minsk, Belarus

      - Held regular meetings with customers; negotiated arrangements for banquets, receptions, conferences, and other events; did show rounds.- Planned, organized, directed, controlled and evaluated banquet events (preparation of contracts, developing of menus).- Distributed function sheets for events to relative departments.- Follow up events; resolved customer complaints.

  • Crowne Plaza Hotel Denver
    • Crowne Plaza Hotel Denver Downtown
    • Banquet Server
      • Mar 2012 - May 2013
      • Crowne Plaza Hotel Denver Downtown

      - Served food and beverage items for plated and buffet events.- Cleaned and cleared tables and the equipment, did set-ups according to the layout specified by the client.- Interacted with clients; made changes according to their requests.- Made sure, that all the pre-preparation duties were efficiently and timely carried out.- Trained new team members and supervised temporary staff.- Additional experience as a host and a morning barista.

  • Effectivesoft Ltd
    • Link manager, copywriter, promoter
      • Jun 2008 - Oct 2011

      Exchanged links and articles, bougth links, added site to bookmarks, catalogues.

  • Fishpond.com.au
    • Support Engineer
      • Dec 2010 - Aug 2011

Education

  • 2014 - 2014
    Universal Class
    Hotel Management
  • 2013 - 2014
    MasterClassManagement
    Master Certificate in Business Management, Management Skills and Leadership Development Course
  • 2003 - 2008
    Minsk State Linguistic University
    BA, English, German, Spanish, Polish

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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