Experience

• 

  TravelLine

  • Estonia
  • Information Technology & Services
  • 200 - 300 Employee

  • Head of sales and support department

    • Apr 2022 - Present

  • Senior Technical Support Specialist

    • Jan 2017 - Apr 2022

    • Clients Support at all levels. Answering any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls. • Using helpdesk systems ( ITSM). • Build client trust and satisfaction through professional support and training. • Working in accordance with accepted methodologies and processes (Agile, JIRA). • Interactions with various sub-teams (back-end, front-end, BA, designer). • Experience of work on all project phases (from idea to release). • Experience of work with clients on a long-term basis. • Collecting clients’ feedback and analyzing how clients’ experience can be improved.

• 

  Hotel Europe Minsk

  • Belarus
  • Hospitality
  • 1 - 100 Employee

  • Reservation Department Manager

    • Oct 2013 - Jan 2017
    • Minsk, Belarus

    • Dealing with all kinds of bookings (online, offline, mails, phone calls), • Dealing with Corporate and Travel Agent. • Clear understanding of the hotels business strategies • Dealing with new markets and business opportunities to increase sales. • Participations in various events and exhibition...

• 

  J1 CENTRE (Internet caffe)

  • USA, NJ, Ocean City

  • System Administrator

    • Jun 2011 - Sep 2011
    • USA, NJ, Ocean City